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LiveHelpNow

LiveHelpNow provides a suite of tools designed to connect with customers, monitor interactions, and enhance support workflows. It shines in facilitating immedia...

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LiveHelpNow provides a suite of tools designed to connect with customers, monitor interactions, and enhance support workflows. It shines in facilitating immedia...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

LiveHelpNow provides a suite of tools designed to connect with customers, monitor interactions, and enhance support workflows. It shines in facilitating immediate communication with clients, although its reporting capabilities may benefit from further development. In summary, it serves as a reliable option for companies aiming for efficient, customer-centric support.

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Product Details

What Is LiveHelpNow?

Overview

LiveHelpNow is a cloud-enabled customer service solution tailored for organizations in various sectors, especially those aiming to boost their online interaction. This platform offers a wide range of tools that facilitate effective communication between businesses and their clientele. With features like live chat, ticketing, and immediate support, it addresses frequent challenges such as delayed responses, ineffective support workflows, and overlooked customer requests.

LiveHelpNow Pricing

LiveHelpNow offers four pricing plans:

  • Live chat and texting: $21 per agent

  • Ticket Management: $21 per agent

  • Knowledge Base: $21 per agent

  • Call Management: $9 per agent

The pricing structure for LiveHelpNow may vary based on the type and requirements of your organization. Users can explore the options available to find the plan that aligns best with their needs.

Note: Prices may change over time.

LiveHelpNow Integrations

This software integrates effortlessly with numerous business applications, including:

  • BigCommerce

  • Drupal

  • Facebook

  • Mailchimp

  • HubSpot

  • Instagram

  • Magento

  • Oracle Ne

Consider watching a complimentary demo of LiveHelpNow to explore its integration capabilities further.

Who Is LiveHelpNow For?

The platform is crafted for organizations of any size across multiple industries and fields, including:

  • Accounting

  • Apparel and fashion

  • IT

  • Wholesale

  • Hospital and healthcare

  • Publishing

  • Arts and crafts

  • Consumer services

Is LiveHelpNow Right For You?

This software is ideal for businesses looking to enhance customer satisfaction and operational efficiency by providing a solid and scalable support framework. Renowned for its intuitive interface, it effectively boosts productivity. Additionally, the software is secure and compliant with HIPAA regulations.

If you’re wondering whether LiveHelpNow is the right choice for your business, reach out to our customer support team at info@softwareseekers.com, and they will assist you in making a well-informed decision.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Easy to navigate for users of all levels
  • ✔ Fast, real-time support with customizable templates
  • ✔ Supports seamless collaboration with shared inboxes and task management
  • ✔ Highly customizable to fit business needs and branding

Cons

  • ✘ Lacks advanced reporting options
  • ✘ There can be issues with script updates, according to software users
  • ✘ Limited functionality without premium options

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, LiveHelpNow offers an API.

LiveHelpNow supports several languages, including English, Chinese, German, and Spanish.

LiveHelpNow integrates with HubSpot, Facebook, Mailchimp, WhatsApp, and more.

Yes, LiveHelpNow has a mobile app.

LiveHelpNow price starts at $9/agent/month for the Call Management plan and $21/agent/month for the Live Chat, Knowledge Base, and Ticket Management plans, respectively. Users can also get pricing for a custom plan.

The typical users of LiveHelpNow are those in the wholesale, accounting, and healthcare industries.

LiveHelpNow offers chat, email, helpdesk, phone support and, Knowledge Base.