livepro

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Transform your customer support with livepro software's AI-powered knowledge management system, reducing handling time and boosting agent adoption rates.

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Product Overview

The livepro software offers an advanced knowledge management system (KMS) driven by artificial intelligence. This innovative solution simplifies intricate policies into straightforward responses, leading to a notable reduction in average handling time (AHT). Although certain complex content types may require some initial adjustment, the platform enjoys a strong adoption rate among agents, which contributes to a rise in overall usage.

Product Details

What Is livepro?

livepro is a recognized knowledge management system tailored for busy customer service centers. It serves as a reliable single source of information, providing real-time, step-by-step answers to agents. The platform features governance tools that guarantee compliance and accuracy by requiring reviews and approvals prior to publishing. Its structure greatly enhances agent efficiency, significantly shortening the training duration for new hires.

livepro Pricing

The pricing for livepro is determined by three distinct plans:

Flex: Custom pricing
Premium: Custom pricing
Enterprise: Custom pricing

To receive a tailored livepro pricing quote for your organization, please reach out.

Please note that prices may vary.

livepro Integrations

This software seamlessly integrates with various platforms, including:

Genesys
NICE CXone
Microsoft Teams
Salesforce
Zendesk
Microsoft Dynamics CRM
Slack software

Check out a free livepro demo to discover more about its integration capabilities.

Who Is livepro For?

livepro is well-suited for various organizations, such as:

Contact centers
Local governments
Highly regulated industries
Small and medium-sized businesses (SMBs)
Business process outsourcing (BPO)
Charities

Is livepro Right For You?

This all-encompassing software solution is perfect for organizations seeking high levels of agent productivity and stringent compliance. One of its key features, The Rocket, assists staff in navigating complex procedures, enabling new agents to become proficient more quickly than with conventional systems. Employed by award-winning customer service centers, livepro guarantees a consistent, precise, and compliant experience across all communication channels. Its established success in financial and governmental sectors reinforces its reputation as a solid choice for enterprise requirements.

If you're still uncertain about livepro, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkQuick access to answers improves agent efficiency

checkEasy onboarding reduces training time for new staff

checkStreamlined communication through announcements and feedback tracking

Cons

closeMinor formatting adjustments can take a little time

closeBackend admin settings occasionally feel a bit confusing

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Frequently Asked Questions

Yes, livepro has a mobile app for Android and iOS.

livepro offers support through FAQs, contact form, phone, and email.

Yes, livepro offers an API.

livepro is primarily available in English.

The livepro price is based on three plans: Flex (Custom pricing), Premium (Custom pricing), and Enterprise (Custom pricing). Request a personalized livepro pricing quote for your business.

Typical users include contact centers, local governments, highly regulated industries, SMBs, BPO, and charities.

The software supports integration with multiple platforms, such as Genesys, NICE CXone, Microsoft Teams, Salesforce, Zendesk, Microsoft Dynamics CRM, and Slack software.

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