logo

livepro

The livepro software offers an advanced knowledge management system (KMS) driven by artificial intelligence. This innovative solution simplifies intricate polic...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

The livepro software offers an advanced knowledge management system (KMS) driven by artificial intelligence. This innovative solution simplifies intricate polic...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The livepro software offers an advanced knowledge management system (KMS) driven by artificial intelligence. This innovative solution simplifies intricate policies into straightforward responses, leading to a notable reduction in average handling time (AHT). Although certain complex content types may require some initial adjustment, the platform enjoys a strong adoption rate among agents, which contributes to a rise in overall usage.

Product Details

What Is livepro?

livepro is a recognized knowledge management system tailored for busy customer service centers. It serves as a reliable single source of information, providing real-time, step-by-step answers to agents. The platform features governance tools that guarantee compliance and accuracy by requiring reviews and approvals prior to publishing. Its structure greatly enhances agent efficiency, significantly shortening the training duration for new hires.

livepro Pricing

The pricing for livepro is determined by three distinct plans:

  • Flex: Custom pricing

  • Premium: Custom pricing

  • Enterprise: Custom pricing

To receive a tailored livepro pricing quote for your organization, please reach out.

Please note that prices may vary.

livepro Integrations

This software seamlessly integrates with various platforms, including:

  • Genesys

  • NICE CXone

  • Microsoft Teams

  • Salesforce

  • Zendesk

  • Microsoft Dynamics CRM

  • Slack software

Check out a free livepro demo to discover more about its integration capabilities.

Who Is livepro For?

livepro is well-suited for various organizations, such as:

  • Contact centers

  • Local governments

  • Highly regulated industries

  • Small and medium-sized businesses (SMBs)

  • Business process outsourcing (BPO)

  • Charities

Is livepro Right For You?

This all-encompassing software solution is perfect for organizations seeking high levels of agent productivity and stringent compliance. One of its key features, The Rocket, assists staff in navigating complex procedures, enabling new agents to become proficient more quickly than with conventional systems. Employed by award-winning customer service centers, livepro guarantees a consistent, precise, and compliant experience across all communication channels. Its established success in financial and governmental sectors reinforces its reputation as a solid choice for enterprise requirements.

If you're still uncertain about livepro, feel free to reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Quick access to answers improves agent efficiency
  • ✔ Easy onboarding reduces training time for new staff
  • ✔ Streamlined communication through announcements and feedback tracking

Cons

  • ✘ Minor formatting adjustments can take a little time
  • ✘ Backend admin settings occasionally feel a bit confusing

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with livepro.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, livepro has a mobile app for Android and iOS.

livepro offers support through FAQs, contact form, phone, and email.

Yes, livepro offers an API.

livepro is primarily available in English.

The livepro price is based on three plans: Flex (Custom pricing), Premium (Custom pricing), and Enterprise (Custom pricing). Request a personalized livepro pricing quote for your business.

Typical users include contact centers, local governments, highly regulated industries, SMBs, BPO, and charities.

The software supports integration with multiple platforms, such as Genesys, NICE CXone, Microsoft Teams, Salesforce, Zendesk, Microsoft Dynamics CRM, and Slack software.