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Lumoa

Lumoa offers customer analytics powered by Artificial Intelligence (AI), helping businesses swiftly convert feedback into useful insights. Although a few users...

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Lumoa offers customer analytics powered by Artificial Intelligence (AI), helping businesses swiftly convert feedback into useful insights. Although a few users...

Watch Demo Get Pricing
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Product Overview

Lumoa offers customer analytics powered by Artificial Intelligence (AI), helping businesses swiftly convert feedback into useful insights. Although a few users have mentioned that the dashboards could benefit from more advanced customization features, the robust capabilities of Lumoa, including generative AI and strategic clarity, position it as an attractive option for managing experiences.

Product Details

What Is Lumoa?

Lumoa serves as a powerful customer experience analytics platform aimed at tackling the challenges of data overload. It converts unstructured feedback into actionable insights that can drive business intelligence. By aggregating information from various sources, it offers a comprehensive perspective on the customer journey. Leveraging Generative AI, the software identifies sentiment and key topics automatically, quantifying the impact of specific issues on your metrics. This enables companies to move past manual data coding and concentrate on fostering growth. By pinpointing the underlying causes of customer dissatisfaction, Lumoa helps teams focus on enhancements that provide the greatest return.

Lumoa Pricing

The pricing structure for Lumoa is as follows:

  • Simple - €629/month

  • Professional - €1199/month

  • Enterprise - Custom Pricing

A free trial for unlimited users is also available. Contact us to receive a personalized quote for Lumoa.

Please note: Pricing is subject to change.

Lumoa Integrations

The software seamlessly integrates with various systems and platforms, including:

  • Microsoft Dynamics 365

  • Salesforce

  • Microsoft Excel

  • Zendesk

  • HubSpot CRM

Schedule a complimentary demo of Lumoa to discover more about its integration options.

Who Is Lumoa For?

Lumoa caters to a diverse array of industries and sectors, such as:

  • Broadband services

  • Nutritional consumer goods

  • Retail

  • Web hosting services

  • Logistics and communications

Is Lumoa Right For You?

If your organization faces challenges in managing large volumes of open-text feedback or lacks the resources for manual coding, Lumoa presents an effective solution. Its notable feature is the capability to utilize Generative AI to assess the specific effects of issues on your CX metrics, ensuring that you address problems that genuinely enhance retention. Trusted by industry frontrunners like Telia and Suunto, this software turns raw text into valuable strategic resources. With an ‘unlimited users’ model, it eliminates silos, ensuring insights are accessible across all departments.

If you’re still uncertain about whether Lumoa is the right choice for you and require expert guidance to make an informed decision, feel free to reach out to us at info@softwareseekers.com.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports analysis in 60+ languages
  • ✔ Automated generative AI insights generation
  • ✔ Real-time trend impact calculation

Cons

  • ✘ Reporting is not sufficiently detailed
  • ✘ Dashboards lack advanced customization options

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software offers a knowledge base and email support.

The platform is primary available in English, Swedish, Finnish, and supports analysis for 60+ languages.

Yes, Lumoa software provides an API.

Businesses across various industries, including retail, broadband services, nutritional consumer goods, logistics and communications, and web hosting services, benefit from Lumoa features.

The platform offers three pricing plans: Simple at €629/month, Professional at €1,199/month, and an Enterprise plan with custom pricing. It also provides a free trial for unlimited users. You can also request a personalized Lumoa price quote now.

The software supports integration with a variety of systems and platforms, including Microsoft Excel, Salesforce, HubSpot CRM, Zendesk, and Microsoft Dynamics 365.

No, it does not have a mobile app.