logo

Luware Nimbus

Luware Nimbus transforms the landscape of customer support by integrating its Omnichannel Contact Center seamlessly into Microsoft Teams, consolidating all cust...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Luware Nimbus transforms the landscape of customer support by integrating its Omnichannel Contact Center seamlessly into Microsoft Teams, consolidating all cust...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Luware Nimbus transforms the landscape of customer support by integrating its Omnichannel Contact Center seamlessly into Microsoft Teams, consolidating all customer communication channels in a single location. Although the initial setup and configuration may present some challenges, the platform’s secure, native integration with Teams and smart routing capabilities render it an outstanding choice for mid-sized and larger customer service teams.

Product Details

What Is Luware Nimbus?

Luware Nimbus is an innovative CCaaS solution powered by AI, designed to transform Microsoft Teams into a versatile hub for customer service and reception tasks. It offers essential tools that consolidate communication into one centralized platform. This enables businesses to intelligently route calls, create custom workflows without the need for coding, and access a comprehensive view of customer interaction histories. Service managers can swiftly tailor call flows and IVR menus, allowing for quick adjustments to changing business needs. This functionality contributes to faster response times and enhances the overall efficiency of contact centers.

Luware Nimbus Pricing

The pricing model for Luware Nimbus is based on licensing. A 30-day free trial is available for new users.

  • Advanced Routing: $77 (Licensed per service)

  • Enterprise Routing: $154 (Licensed per service)

  • Contact Center: $75 (Licensed per user)

  • Attendant Console: $95 (Licensed per user)

For a tailored pricing quote for your organization, please request one.

Note: Pricing may vary over time.

Luware Nimbus Integrations

This software allows integration with several platforms, including:

  • Marketo

  • Mailchimp

  • SharePoint

  • Salesforce CRM

  • Microsoft Teams

Schedule a complimentary demo of Luware Nimbus to explore its integration capabilities further.

Who Is Luware Nimbus For?

Luware Nimbus is well-suited for various sectors, such as:

  • Finance

  • Healthcare

  • Local government

  • Manufacturing

Is Luware Nimbus Right For You?

If your organization faces challenges in managing various customer service channels and seeks a user-friendly solution that maximizes your Microsoft Teams environment, Luware Nimbus could be the answer. Disconnected systems can lead to delays and inconsistent service, negatively impacting customer loyalty. The Luware Nimbus platform creates a cohesive workspace, ensuring agents have all necessary information to enhance first contact resolution (FCR) rates and minimize handling times. Organizations like Derby City Council trust this secure software to provide exceptional customer service.

If you have any questions about Luware Nimbus, please reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Skill-based call routing and distribution
  • ✔ Real-time and historical reporting
  • ✔ Improves first call resolution

Cons

  • ✘ Onboarding sessions lack coordination
  • ✘ The recording service seems challenging at first

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Luware Nimbus.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

It offers support via phone, live chat, helpdesk, and knowledge base.

Luware Nimbus does not have a dedicated mobile application, but it is accessible and functional through the Microsoft Teams app.

Luware Nimbus is primarily available in English and Dutch.

Luware Nimbus offers four main modules: Advanced Routing, Enterprise Routing, Contact Center, and Attendant Console. Request a personalized Luware Nimbus pricing quote for your business.

Typical users include businesses in finance, healthcare, retail/e-commerce, manufacturing, public sector, IT services, and corporate consulting.

It integrates with many CRM and ticketing tools, including Salesforce, Zendesk, ServiceNow, HubSpot, SharePoint, and more via Power Automate

Yes, the vendor offers an OData API.