Luware Nimbus

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Transform customer service with Luware Nimbus, an Omnichannel Contact Center seamlessly integrated into Microsoft Teams for efficient, unified communication.

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Product Overview

Luware Nimbus transforms the landscape of customer support by integrating its Omnichannel Contact Center seamlessly into Microsoft Teams, consolidating all customer communication channels in a single location. Although the initial setup and configuration may present some challenges, the platform’s secure, native integration with Teams and smart routing capabilities render it an outstanding choice for mid-sized and larger customer service teams.

Product Details

What Is Luware Nimbus?

Luware Nimbus is an innovative CCaaS solution powered by AI, designed to transform Microsoft Teams into a versatile hub for customer service and reception tasks. It offers essential tools that consolidate communication into one centralized platform. This enables businesses to intelligently route calls, create custom workflows without the need for coding, and access a comprehensive view of customer interaction histories. Service managers can swiftly tailor call flows and IVR menus, allowing for quick adjustments to changing business needs. This functionality contributes to faster response times and enhances the overall efficiency of contact centers.

Luware Nimbus Pricing

The pricing model for Luware Nimbus is based on licensing. A 30-day free trial is available for new users.

Advanced Routing: $77 (Licensed per service)
Enterprise Routing: $154 (Licensed per service)
Contact Center: $75 (Licensed per user)
Attendant Console: $95 (Licensed per user)

For a tailored pricing quote for your organization, please request one.

Note: Pricing may vary over time.

Luware Nimbus Integrations

This software allows integration with several platforms, including:

Marketo
Mailchimp
SharePoint
Salesforce CRM
Microsoft Teams

Schedule a complimentary demo of Luware Nimbus to explore its integration capabilities further.

Who Is Luware Nimbus For?

Luware Nimbus is well-suited for various sectors, such as:

Finance
Healthcare
Local government
Manufacturing

Is Luware Nimbus Right For You?

If your organization faces challenges in managing various customer service channels and seeks a user-friendly solution that maximizes your Microsoft Teams environment, Luware Nimbus could be the answer. Disconnected systems can lead to delays and inconsistent service, negatively impacting customer loyalty. The Luware Nimbus platform creates a cohesive workspace, ensuring agents have all necessary information to enhance first contact resolution (FCR) rates and minimize handling times. Organizations like Derby City Council trust this secure software to provide exceptional customer service.

If you have any questions about Luware Nimbus, please reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkSkill-based call routing and distribution

checkReal-time and historical reporting

checkImproves first call resolution

Cons

closeOnboarding sessions lack coordination

closeThe recording service seems challenging at first

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Frequently Asked Questions

It offers support via phone, live chat, helpdesk, and knowledge base.

Luware Nimbus does not have a dedicated mobile application, but it is accessible and functional through the Microsoft Teams app.

Luware Nimbus is primarily available in English and Dutch.

Luware Nimbus offers four main modules: Advanced Routing, Enterprise Routing, Contact Center, and Attendant Console. Request a personalized Luware Nimbus pricing quote for your business.

Typical users include businesses in finance, healthcare, retail/e-commerce, manufacturing, public sector, IT services, and corporate consulting.

It integrates with many CRM and ticketing tools, including Salesforce, Zendesk, ServiceNow, HubSpot, SharePoint, and more via Power Automate

Yes, the vendor offers an OData API.

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