Lynq by Agent IQ
Experience seamless digital relationship banking with Lynq's AI self-service, personal banker access, and enhanced security for your peace of mind.
Lynq offers a modern approach to digital relationship banking, featuring continuous messaging, direct access to personal bankers, and AI-driven self-service options. While some teams may experience a learning curve during implementation, tools such as video chat, co-browsing, and real-time translation significantly improve customer service. Furthermore, SOC 2 compliance ensures that security requirements are effectively met.
What Is Lynq By Agent IQ?
Overview
Lynq is an innovative relationship banking platform powered by AI, designed to assist financial institutions in enhancing relationships beyond the traditional branch setting. It effectively merges instant self-service with human expertise, ensuring account holders receive quick responses and seamless access to a trusted banker within a secure framework. Lynq consolidates digital interactions across various channels, provides staff with AI-driven support, and offers leaders valuable insights to enhance service, sales, and customer loyalty.
Who It Is For?
This platform is ideal for banks and credit unions aiming to boost digital engagement, expedite issue resolution, minimize service costs, and foster profitable growth while maintaining a personal touch.
Key Capabilities
AI self-service: Instant responses for common inquiries and guidance on straightforward workflows, with smooth transitions to a banker when necessary.
Secure, asynchronous messaging: Ongoing, threaded discussions that retain context, ensuring account holders do not have to repeat themselves.
Video banking: Face-to-face consultations for lending, fraud resolution, wealth management check-ins, and complex advice.
Voice calling: Manage inbound and outbound calls via the Lynq dashboard, with each conversation linked to recordings and notes.
Co-browsing: Real-time, consent-based screen sharing to assist with form completion, issue resolution, and enhance digital adoption.
File exchange: Securely request and share documents with audit trails associated with each conversation.
Queues and skill-based routing: Direct inquiries to appropriate teams or specialists, balance workloads, and maintain service level agreements (SLAs).
Agent productivity assist: Suggested responses, auto-tagging, translation features, and AI-generated conversation summaries to expedite resolutions and enhance quality.
Proactive outreach: Utilize SMS and push notifications for renewals, onboarding processes, appointments, and targeted campaigns based on specific events or segments.
Analytics and reporting: Dashboards showcasing topics, volume metrics, sentiment analysis, first contact resolution rates, and closure times with insights available for export.
Benefits
Create stronger connections by linking account holders to a familiar banker through any channel.
Accelerate issue resolution thanks to AI support, co-browsing capabilities, and accurate routing.
Reduce costs by deflecting routine inquiries and speeding up triage processes.
Enhance digital adoption through guided assistance and proactive nudges.
Cultivate trust through consistent history tracking and compliant audit trails.
Pricing
If you are interested in Lynq by Agent IQ for your business needs, you can request a customized cost quote.
Integrations
Digital banking: Q2, Narmi, Jack Henry Banno, ebankIT, FIS, Fiserv, Lumin, Apiture, among others.
Business systems: Integrations for CRM systems, ticketing solutions, and e-signature capabilities via APIs and webhooks.
Channels: Accessible through web platforms, mobile devices, SMS communications, email interactions, and in-app messaging.
If you wish to see these integrations in action, feel free to schedule a complimentary demo of Lynq by Agent IQ.
Security and Compliance
SOC 2 Type II certified
Single-tenant hosting based in the US on AWS
Data encryption both during transmission and at rest
The client retains complete ownership of their data
Access controls including MFA (Multi-Factor Authentication) and SSO (Single Sign-On) options
Backups with point-in-time restoration capabilities along with disaster recovery testing
Diligent audit logs coupled with role-based permissions
Personalization and Configuration
Select a dedicated banker or team based on branch locations, product lines, or customer segments.
Customize operational hours, routing procedures, and SLAs according to your business model.
Create a branded experience that aligns with your institution’s identity.
Edit templates for quick replies and establish approval workflows tailored to your needs.
Implementation and Support
A range of prebuilt integrations to facilitate swift deployment
A structured onboarding process along with staff training sessions and success playbooks
Around-the-clock support throughout the year with clearly defined SLAs
Regular reviews of the roadmap along with optimization strategies
Technical Details
Deployment: Cloud-based solution with single tenant architecture
Access: Available via browser as well as iOS and Android applications
APIs: RESTful APIs alongside webhooks for integration purposes
Languages: Multi-language user interface complemented by real-time translation features
Admin Controls: Role-based access controls along with audit logs and data retention settings
Support
If you need assistance or have questions regarding our services, please reach out to our customer support team at info@softwareseekers.com. They are ready to help you choose the best options for your needs.