ManageEngine ServiceDesk Plus

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Streamline your IT service management with ManageEngine ServiceDesk Plus, simplifying ticketing, asset management, and workflows for your enterprise team.

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Product Overview

ManageEngine ServiceDesk Plus provides an IT service management solution that enables organizations to efficiently handle tickets, assets, and workflows. Although there is some scarcity in documentation regarding the formatting of custom ticket forums, which may pose challenges during advanced configurations, its robust automation capabilities render it a reliable option for IT teams in large enterprises.

Product Details

What Is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is an all-encompassing service management solution powered by AI, crafted to enhance both IT and enterprise service delivery. By incorporating incident management that adheres to ITIL standards and facilitating automated asset tracking, this software assists organizations in minimizing downtime while optimizing resource use. Its centralized dashboard offers cohesive visibility across hybrid setups, catering to scalable operations for businesses of all sizes, from mid-sized companies to large global enterprises aiming to automate essential service processes.

How Much Does ManageEngine ServiceDesk Plus Cost?

The starting price for the cloud plans of ManageEngine ServiceDesk Plus is $16 per technician per month. This entry-level plan, referred to as Standard, encompasses essential IT help desk functionalities along with core ticketing features. Additional pricing tiers for the cloud offerings are outlined below:

Professional - Starting at $33/technician/month
Enterprise - Starting at $78/technician/month

For on-premises plans:

Standard - Starting at $120/technician
Professional - Starting at $248/technician
Enterprise - Starting at $598/technician

Besides the basic subscription fees, organizations should consider the following add-ons:

Cloud Add-ons:

CMDB - US$155/month (Professional only)
Service Catalog - US$155/month (Standard and Professional)
Project Management - US$155/month (Standard and Professional)
Problem Management - US$155/month (Standard and Professional)
Change And Release Management - US$315/month (Standard and Professional)
Live Chat - US$6 per technician/month (All plans)

On-Premises Add-ons:

Service Catalog - US$1195 (Standard and Professional)
Problem Management - US$1195 (Standard and Professional)
Project Management - US$1195 (Standard and Professional)
Change And Release Management - US$2395 (Standard and Professional)
CMDB - US$1195 (Professional only)
Computer Telephony Integration (CTI) - US$1195 (Standard and Professional)
Failover Service - US$2395 (Standard and Professional)
Annual Maintenance Service (AMS) - US$35 per technician/year (Free edition only, up to 5 technicians)

A 30-day free trial is available as well. For precise pricing tailored to your organization’s requirements, it’s advisable to request a personalized estimate for ManageEngine ServiceDesk Plus.

Please note that pricing may vary.

ManageEngine ServiceDesk Plus Integrations

This software enables integration with various systems and platforms, including:

Microsoft Teams
ChatGPT
Slack software
Microsoft Power BI
Jira software

You can check out the demo of ManageEngine ServiceDesk Plus to discover more about its integration capabilities.

Who Is ManageEngine ServiceDesk Plus For?

This solution is perfect for numerous industries and sectors such as:

Retail
Higher education
Government
Manufacturing
Healthcare

Is ManageEngine ServiceDesk Plus Right For You?

If you seek a secure platform aligned with ITIL standards, ManageEngine ServiceDesk Plus is particularly beneficial for large organizations. Its AI-enhanced service management and GenAI integrations boost automation and efficiency across worldwide operations. Developed on ITSM best practices and tailored for scalable implementation, it offers robust governance and dependability. Furthermore, it includes security information and event management integrations that aid in compliance, threat detection, and incident response on a unified platform, effectively supporting intricate enterprise environments.

If you still have questions regarding ManageEngine ServiceDesk Plus, feel free to reach out to us at info@softwareseekers.com for further assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkAI-powered automation for efficient service desk operations

checkAdvanced workflow automation for streamlined IT service delivery

checkCustomizable reporting and analytics for actionable business insights

Cons

closeSlight technical expertise needed for advanced setup

closeRequires time and effort to fully utilize all features

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Frequently Asked Questions

ManageEngine ServiceDesk Plus supports integration with multiple systems and platforms, including Slack, Microsoft Teams, Jira Software, Microsoft Power BI, and ChatGPT.

Yes, ManageEngine ServiceDesk Plus offers an API.

ManageEngine ServiceDesk Plus software supports 43 languages, including English, French, German, Spanish, Portuguese, Italian, Chinese (Mandarin and Traditional), Japanese, Korean, Russian, Arabic, and many others, enabling localized support for global users.

ManageEngine ServiceDesk Plus pricing for cloud plans starts at $16/technician/month for the Standard cloud plan, which includes core IT help desk and ticketing features. The Professional plan starts at $33/technician/month, while the Enterprise plan begins at $78/technician/month. On-premises plans start at $120/technician for the Standard plan, $248/technician for Professional, and $598/technician for Enterprise. Get a detailed ManageEngine ServiceDesk Plus cost breakdown to make an informed decision.

Yes, ManageEngine ServiceDesk Plus offers a dedicated mobile app for both iOS and Android devices.

ManageEngine ServiceDesk Plus offers comprehensive support, including technical support, onboarding resources, documentation, troubleshooting guides, forums, webinars, and premium support options. Users can also access live chat assistance, email support, and regional phone support for both cloud and on-premises deployments.

ManageEngine ServiceDesk Plus features are used by IT support teams, service desk technicians, system administrators, enterprise IT departments, managed service providers, and organizations across industries that require structured IT service management and efficient incident resolution.

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