logo

ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus provides an IT service management solution that enables organizations to efficiently handle tickets, assets, and workflows. Althou...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

ManageEngine ServiceDesk Plus provides an IT service management solution that enables organizations to efficiently handle tickets, assets, and workflows. Althou...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

ManageEngine ServiceDesk Plus provides an IT service management solution that enables organizations to efficiently handle tickets, assets, and workflows. Although there is some scarcity in documentation regarding the formatting of custom ticket forums, which may pose challenges during advanced configurations, its robust automation capabilities render it a reliable option for IT teams in large enterprises.

Product Details

What Is ManageEngine ServiceDesk Plus?

ManageEngine ServiceDesk Plus is an all-encompassing service management solution powered by AI, crafted to enhance both IT and enterprise service delivery. By incorporating incident management that adheres to ITIL standards and facilitating automated asset tracking, this software assists organizations in minimizing downtime while optimizing resource use. Its centralized dashboard offers cohesive visibility across hybrid setups, catering to scalable operations for businesses of all sizes, from mid-sized companies to large global enterprises aiming to automate essential service processes.

How Much Does ManageEngine ServiceDesk Plus Cost?

The starting price for the cloud plans of ManageEngine ServiceDesk Plus is $16 per technician per month. This entry-level plan, referred to as Standard, encompasses essential IT help desk functionalities along with core ticketing features. Additional pricing tiers for the cloud offerings are outlined below:

  • Professional - Starting at $33/technician/month

  • Enterprise - Starting at $78/technician/month

For on-premises plans:

  • Standard - Starting at $120/technician

  • Professional - Starting at $248/technician

  • Enterprise - Starting at $598/technician

Besides the basic subscription fees, organizations should consider the following add-ons:

Cloud Add-ons:

  • CMDB - US$155/month (Professional only)

  • Service Catalog - US$155/month (Standard and Professional)

  • Project Management - US$155/month (Standard and Professional)

  • Problem Management - US$155/month (Standard and Professional)

  • Change And Release Management - US$315/month (Standard and Professional)

  • Live Chat - US$6 per technician/month (All plans)

On-Premises Add-ons:

  • Service Catalog - US$1195 (Standard and Professional)

  • Problem Management - US$1195 (Standard and Professional)

  • Project Management - US$1195 (Standard and Professional)

  • Change And Release Management - US$2395 (Standard and Professional)

  • CMDB - US$1195 (Professional only)

  • Computer Telephony Integration (CTI) - US$1195 (Standard and Professional)

  • Failover Service - US$2395 (Standard and Professional)

  • Annual Maintenance Service (AMS) - US$35 per technician/year (Free edition only, up to 5 technicians)

A 30-day free trial is available as well. For precise pricing tailored to your organization’s requirements, it’s advisable to request a personalized estimate for ManageEngine ServiceDesk Plus.

Please note that pricing may vary.

ManageEngine ServiceDesk Plus Integrations

This software enables integration with various systems and platforms, including:

  • Microsoft Teams

  • ChatGPT

  • Slack software

  • Microsoft Power BI

  • Jira software

You can check out the demo of ManageEngine ServiceDesk Plus to discover more about its integration capabilities.

Who Is ManageEngine ServiceDesk Plus For?

This solution is perfect for numerous industries and sectors such as:

  • Retail

  • Higher education

  • Government

  • Manufacturing

  • Healthcare

Is ManageEngine ServiceDesk Plus Right For You?

If you seek a secure platform aligned with ITIL standards, ManageEngine ServiceDesk Plus is particularly beneficial for large organizations. Its AI-enhanced service management and GenAI integrations boost automation and efficiency across worldwide operations. Developed on ITSM best practices and tailored for scalable implementation, it offers robust governance and dependability. Furthermore, it includes security information and event management integrations that aid in compliance, threat detection, and incident response on a unified platform, effectively supporting intricate enterprise environments.

If you still have questions regarding ManageEngine ServiceDesk Plus, feel free to reach out to us at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ AI-powered automation for efficient service desk operations
  • ✔ Advanced workflow automation for streamlined IT service delivery
  • ✔ Customizable reporting and analytics for actionable business insights

Cons

  • ✘ Slight technical expertise needed for advanced setup
  • ✘ Requires time and effort to fully utilize all features

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with ManageEngine ServiceDesk Plus.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

ManageEngine ServiceDesk Plus supports integration with multiple systems and platforms, including Slack, Microsoft Teams, Jira Software, Microsoft Power BI, and ChatGPT.

Yes, ManageEngine ServiceDesk Plus offers an API.

ManageEngine ServiceDesk Plus software supports 43 languages, including English, French, German, Spanish, Portuguese, Italian, Chinese (Mandarin and Traditional), Japanese, Korean, Russian, Arabic, and many others, enabling localized support for global users.

ManageEngine ServiceDesk Plus pricing for cloud plans starts at $16/technician/month for the Standard cloud plan, which includes core IT help desk and ticketing features. The Professional plan starts at $33/technician/month, while the Enterprise plan begins at $78/technician/month. On-premises plans start at $120/technician for the Standard plan, $248/technician for Professional, and $598/technician for Enterprise. Get a detailed ManageEngine ServiceDesk Plus cost breakdown to make an informed decision.

Yes, ManageEngine ServiceDesk Plus offers a dedicated mobile app for both iOS and Android devices.

ManageEngine ServiceDesk Plus offers comprehensive support, including technical support, onboarding resources, documentation, troubleshooting guides, forums, webinars, and premium support options. Users can also access live chat assistance, email support, and regional phone support for both cloud and on-premises deployments.

ManageEngine ServiceDesk Plus features are used by IT support teams, service desk technicians, system administrators, enterprise IT departments, managed service providers, and organizations across industries that require structured IT service management and efficient incident resolution.