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ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus is an online customer support solution designed to consolidate tickets, customer profiles, and service agreements, enabling quic...

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ManageEngine SupportCenter Plus is an online customer support solution designed to consolidate tickets, customer profiles, and service agreements, enabling quic...

Watch Demo Get Pricing
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Product Overview

ManageEngine SupportCenter Plus is an online customer support solution designed to consolidate tickets, customer profiles, and service agreements, enabling quicker problem resolution. Although the data synchronization process can occasionally appear sluggish, it proves valuable for generating support tickets and producing tailored reports.

Product Details

What Is ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus serves as a robust customer service solution that aids businesses of all sizes in efficiently managing incoming requests through organized ticket management. This platform provides tools for organizing customer accounts, tracking service commitments, and maintaining communication records. By utilizing these features, support teams can minimize oversight, enhance record-keeping, and ensure consistent responses across expanding service operations.

ManageEngine SupportCenter Plus Pricing

ManageEngine SupportCenter Plus presents various licensing options based on the number of support technicians, with each tier offering distinct functionalities for customer service teams. A 30-day free trial is available for unlimited users, which includes:

  • Standard Edition: Begins at $995 for 10 support representatives (annual subscription)

  • Professional Edition: Starts at $275 for 2 support representatives (annual subscription)

  • Enterprise Edition: Starts at $355 for 2 support representatives (annual subscription)

Request a customized cost analysis for ManageEngine SupportCenter Plus that meets your support team’s specific needs today.

Please note: The pricing is subject to change.

ManageEngine SupportCenter Plus Integrations

The ManageEngine SupportCenter Plus platform supports integration with essential business and support applications, including:

  • Jira Software

  • Zoho CRM software

  • Analytics Plus

  • ServiceDesk Plus

  • Salesforce CRM

View the ManageEngine SupportCenter Plus demo to discover more about its integration capabilities.

Who Is ManageEngine SupportCenter Plus For?

This software is ideal for organizations across diverse sectors looking to address ongoing customer inquiries, including:

  • Government

  • Non-Governmental Organizations (NGOs)

  • Business Process Outsourcing (BPO)

  • Hospitality

  • Healthcare

  • Media

Is ManageEngine SupportCenter Plus Right For You?

If your team deals with frequent customer support requests and requires organized ticket management, contract tracking, and dependable reporting, then ManageEngine SupportCenter Plus could be an excellent option. Its scalability makes it suitable for growing operations, while its security and compliance measures ensure the protection of customer data. The platform has received accolades for its usability and performance in service delivery, making it an attractive choice for organizations focused on support.

If you still have questions about whether ManageEngine SupportCenter Plus is the right solution for you, reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Interface is intuitive and accessible even for fresh IT staff
  • ✔ Provides accurate professional service hours billing.

Cons

  • ✘ Workflow automation needs improvement
  • ✘ Ticket visibility tools sometimes feel limited

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

ManageEngine SupportCenter Plus price options vary by licensing tier and the number of support technicians. It offers a 30-day free trial, with plans starting at $995 annually for 10 technicians in the Standard Edition, $275 annually for 2 technicians in the Professional Edition, and $355 annually for 2 technicians in the Enterprise Edition. Request a tailored ManageEngine SupportCenter Plus pricing quote for your setup.

Yes, it a provides native mobile app that is available for both android and iOS.

The software provides multiple support channels, including email assistance, phone support, a detailed knowledge base, and access to community forums. Users can also submit technical issues through the customer portal for direct help from the support team.

The platform is available 37 languages including English Chinese, French, German, Japanese, European Portuguese, Brazilian Portuguese, Spanish, Dutch, Polish, Swedish, Russian, Italian, Norwegian, Danish, Korean, and Traditional Chinese.

Yes, system offers an API.

The platform is typically used by organizations across several industries such as government, NGOs, business process outsourcing, hospitality, healthcare, and media.

ManageEngine SupportCenter Plus software integrates with widely used tools, including Jira Software, Zoho CRM, Analytics Plus, ServiceDesk Plus, and Salesforce CRM.