ManageEngine SupportCenter Plus

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Streamline your customer support with ManageEngine SupportCenter Plus, a web-based platform that centralizes tickets and accounts for quicker resolutions.

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Product Overview

ManageEngine SupportCenter Plus is an online customer support solution designed to consolidate tickets, customer profiles, and service agreements, enabling quicker problem resolution. Although the data synchronization process can occasionally appear sluggish, it proves valuable for generating support tickets and producing tailored reports.

Product Details

What Is ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus serves as a robust customer service solution that aids businesses of all sizes in efficiently managing incoming requests through organized ticket management. This platform provides tools for organizing customer accounts, tracking service commitments, and maintaining communication records. By utilizing these features, support teams can minimize oversight, enhance record-keeping, and ensure consistent responses across expanding service operations.

ManageEngine SupportCenter Plus Pricing

ManageEngine SupportCenter Plus presents various licensing options based on the number of support technicians, with each tier offering distinct functionalities for customer service teams. A 30-day free trial is available for unlimited users, which includes:

Standard Edition: Begins at $995 for 10 support representatives (annual subscription)
Professional Edition: Starts at $275 for 2 support representatives (annual subscription)
Enterprise Edition: Starts at $355 for 2 support representatives (annual subscription)

Request a customized cost analysis for ManageEngine SupportCenter Plus that meets your support team’s specific needs today.

Please note: The pricing is subject to change.

ManageEngine SupportCenter Plus Integrations

The ManageEngine SupportCenter Plus platform supports integration with essential business and support applications, including:

Jira Software
Zoho CRM software
Analytics Plus
ServiceDesk Plus
Salesforce CRM

View the ManageEngine SupportCenter Plus demo to discover more about its integration capabilities.

Who Is ManageEngine SupportCenter Plus For?

This software is ideal for organizations across diverse sectors looking to address ongoing customer inquiries, including:

Government
Non-Governmental Organizations (NGOs)
Business Process Outsourcing (BPO)
Hospitality
Healthcare
Media

Is ManageEngine SupportCenter Plus Right For You?

If your team deals with frequent customer support requests and requires organized ticket management, contract tracking, and dependable reporting, then ManageEngine SupportCenter Plus could be an excellent option. Its scalability makes it suitable for growing operations, while its security and compliance measures ensure the protection of customer data. The platform has received accolades for its usability and performance in service delivery, making it an attractive choice for organizations focused on support.

If you still have questions about whether ManageEngine SupportCenter Plus is the right solution for you, reach out to our customer support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkInterface is intuitive and accessible even for fresh IT staff

checkProvides accurate professional service hours billing.

Cons

closeWorkflow automation needs improvement

closeTicket visibility tools sometimes feel limited

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Frequently Asked Questions

ManageEngine SupportCenter Plus price options vary by licensing tier and the number of support technicians. It offers a 30-day free trial, with plans starting at $995 annually for 10 technicians in the Standard Edition, $275 annually for 2 technicians in the Professional Edition, and $355 annually for 2 technicians in the Enterprise Edition. Request a tailored ManageEngine SupportCenter Plus pricing quote for your setup.

Yes, it a provides native mobile app that is available for both android and iOS.

The software provides multiple support channels, including email assistance, phone support, a detailed knowledge base, and access to community forums. Users can also submit technical issues through the customer portal for direct help from the support team.

The platform is available 37 languages including English Chinese, French, German, Japanese, European Portuguese, Brazilian Portuguese, Spanish, Dutch, Polish, Swedish, Russian, Italian, Norwegian, Danish, Korean, and Traditional Chinese.

Yes, system offers an API.

The platform is typically used by organizations across several industries such as government, NGOs, business process outsourcing, hospitality, healthcare, and media.

ManageEngine SupportCenter Plus software integrates with widely used tools, including Jira Software, Zoho CRM, Analytics Plus, ServiceDesk Plus, and Salesforce CRM.

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