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Maqsam

Maqsam offers a versatile contact center designed to accommodate the needs of expanding businesses in the MENA area. While some users consider the billing syste...

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Maqsam offers a versatile contact center designed to accommodate the needs of expanding businesses in the MENA area. While some users consider the billing syste...

Watch Demo Get Pricing
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Product Overview

Maqsam offers a versatile contact center designed to accommodate the needs of expanding businesses in the MENA area. While some users consider the billing system a bit intricate, it excels with robust support for the Arabic language, adaptable pricing options, and extensive multichannel communication capabilities.

Product Details

What Is Maqsam?

Maqsam is an innovative contact center solution that operates in the cloud, specifically crafted for small to medium-sized businesses and mid-market teams located in the Middle East and North Africa. It provides a swift and dependable platform that includes integrated Arabic language capabilities, real-time AI functionalities, and compliance tailored to local regulations.

The platform boasts an array of features such as intelligent call routing, automatic summarization, sentiment evaluation, and mobile-friendly access. Agents are equipped to handle both incoming and outgoing communications seamlessly through telephony, messaging, and CRM integrations. With an emphasis on speed, user-friendliness, and regional adaptation, Maqsam supports customer service and sales functions for more than 1,400 organizations.

Maqsam Pricing

The pricing structure for Maqsam operates on a pay-as-you-go basis with various modules available, including:

  • Seat plans – Starting at $10/month

  • Phone numbers and outbound minutes – Starting at $0.017/minute

  • WhatsApp messaging – Starting at $0.005/message

  • Inbound calls – Starting at $0.02/minute

This plan also offers free API access and other integrations. Reach out to us for a customized pricing quote for your specific business requirements.

Note: Pricing may be subject to change.

Maqsam Integrations

Maqsam integrates seamlessly with various widely-used CRM and helpdesk platforms, such as:

  • Intercom

  • Zendesk suite

  • Zoho CRM software

  • Salesloft

  • Pipedrive CRM

  • HubSpot CRM software

  • Salesforce

Who Is Maqsam For?

Maqsam serves a diverse array of industries and sectors, including:

  • Retail and e-commerce

  • Transportation and logistics

  • Education

  • Banking and finance

  • Real estate

  • Healthcare

  • Hospitality

  • BPOs

  • Government agencies

Is Maqsam Right For You?

If your organization operates in an Arabic-speaking market and aims to enhance its customer service experience, Maqsam could be an excellent choice. Its AI-driven contact center automates functions like call summaries, sentiment analysis, and task routing, allowing agents to concentrate on more meaningful interactions and valuable results.

With integrated support for the Arabic language, high-quality voice capabilities, and quick setup processes, Maqsam is well-suited for businesses throughout the MENA region. The platform is scalable, compliant with local regulations, and supported by attentive human assistance. If you're searching for a versatile cloud-based contact center designed for growth, look no further than Maqsam.

If you still have questions about whether Maqsam is the right solution for your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Fast, stable calls with minimal downtime
  • ✔ Highly responsive and supportive account manager
  • ✔ Easy access to detailed call reports

Cons

  • ✘ Reporting lacks advanced filtering and customization
  • ✘ Data sync delays with integrated platforms

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Maqsam offers an API.

Maqsam caters to a wide range of industries and sectors, including retail and ecommerce, transportation and logistics, education, banking and finance, real estate, healthcare, hospitality, BPOs, and governmental institutions.

Maqsam cost follows a pay-as-you-go model with several modules, including Seat plans starting from $10/month, Phone numbers and Outbound minutes from $0.017/minute, WhatsApp messaging from $0.005/message, and Inbound calls from $0.02/minute. Get in touch with us for a customized Maqsam cost estimate.

Maqsam supports English and Arabic language.

Yes, Maqsam offers a mobile application, which is available for both iOS and Android users.

Maqsam offers support via live chat and contact number.

Maqsam integrates with numerous third-party tools such as Intercom, Zendesk suite, Zoho CRM software, Salesloft, Pipedrive CRM, and more.