Maqsam
Maqsam offers a scalable contact center tailored for MENA businesses, featuring robust Arabic support and versatile multichannel communication.
Maqsam offers a versatile contact center designed to accommodate the needs of expanding businesses in the MENA area. While some users consider the billing system a bit intricate, it excels with robust support for the Arabic language, adaptable pricing options, and extensive multichannel communication capabilities.
What Is Maqsam?
Maqsam is an innovative contact center solution that operates in the cloud, specifically crafted for small to medium-sized businesses and mid-market teams located in the Middle East and North Africa. It provides a swift and dependable platform that includes integrated Arabic language capabilities, real-time AI functionalities, and compliance tailored to local regulations.
The platform boasts an array of features such as intelligent call routing, automatic summarization, sentiment evaluation, and mobile-friendly access. Agents are equipped to handle both incoming and outgoing communications seamlessly through telephony, messaging, and CRM integrations. With an emphasis on speed, user-friendliness, and regional adaptation, Maqsam supports customer service and sales functions for more than 1,400 organizations.
Maqsam Pricing
The pricing structure for Maqsam operates on a pay-as-you-go basis with various modules available, including:
Seat plans – Starting at $10/month
Phone numbers and outbound minutes – Starting at $0.017/minute
WhatsApp messaging – Starting at $0.005/message
Inbound calls – Starting at $0.02/minute
This plan also offers free API access and other integrations. Reach out to us for a customized pricing quote for your specific business requirements.
Note: Pricing may be subject to change.
Maqsam Integrations
Maqsam integrates seamlessly with various widely-used CRM and helpdesk platforms, such as:
Intercom
Zendesk suite
Zoho CRM software
Salesloft
Pipedrive CRM
HubSpot CRM software
Salesforce
Who Is Maqsam For?
Maqsam serves a diverse array of industries and sectors, including:
Retail and e-commerce
Transportation and logistics
Education
Banking and finance
Real estate
Healthcare
Hospitality
BPOs
Government agencies
Is Maqsam Right For You?
If your organization operates in an Arabic-speaking market and aims to enhance its customer service experience, Maqsam could be an excellent choice. Its AI-driven contact center automates functions like call summaries, sentiment analysis, and task routing, allowing agents to concentrate on more meaningful interactions and valuable results.
With integrated support for the Arabic language, high-quality voice capabilities, and quick setup processes, Maqsam is well-suited for businesses throughout the MENA region. The platform is scalable, compliant with local regulations, and supported by attentive human assistance. If you're searching for a versatile cloud-based contact center designed for growth, look no further than Maqsam.
If you still have questions about whether Maqsam is the right solution for your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.