logo

Medallia

Medallia offers a platform powered by artificial intelligence that transforms feedback from customers and employees into actionable insights that prioritize bus...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

Medallia offers a platform powered by artificial intelligence that transforms feedback from customers and employees into actionable insights that prioritize bus...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Medallia offers a platform powered by artificial intelligence that transforms feedback from customers and employees into actionable insights that prioritize business initiatives, fostering growth. While the process of downloading reports can be somewhat sluggish, users greatly appreciate the platform's robust feedback management capabilities and professional support. In summary, Medallia's sophisticated machine learning technology positions it as an attractive option for large enterprises.

Product Details

What Is Medallia?

Medallia is a robust solution designed for enterprises, merging customer experience (CX) and employee experience (EX) into one comprehensive platform. This tool empowers large organizations to dismantle internal data barriers and leverage insights across various teams, ultimately resulting in a significant business impact. It utilizes cutting-edge analytics, including both text and speech analysis, to gather information from multiple interaction points.

Medallia Pricing

The cost of the software is contingent upon the specific features that a company needs from Medallia. Reach out for a personalized Medallia pricing quote today.

Medallia Integrations

The platform seamlessly connects with various third-party systems, including:

  • Slack Software

  • Workday Adaptive Planning

  • Zendesk Suite

  • Jira Software

  • Salesforce Engage Software

  • ServiceNow HR

  • Engage Hub

Consider scheduling a complimentary Medallia demo to explore these integration features further.

Who Is Medallia For?

The Medallia software serves numerous industries and sectors, such as:

  • Manufacturing

  • Healthcare

  • Finance

  • Insurance

  • Retail

  • Media

  • Hospitality

Is Medallia Right For You?

If your organization seeks a cohesive solution for managing customer experience (CX) and employee experience (EX) on a large scale, then Medallia could be an excellent choice. The software complies with HIPAA, CCPA, GDPR, HITRUST, and SOC 2 Type II standards, along with ISO 27001, 27017, 27018, and 27701 certifications. This ensures the highest level of security and privacy for sensitive user information. By breaking down silos, the platform turns customer service into a key driver of growth.

If you still have questions regarding the Medallia software, please reach out to our customer support team at info@softwareseekers.com, and they will assist you in making an informed decision.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers broad form customization
  • ✔ Integrates into marketing emails
  • ✔ Centralizes responses for views

Cons

  • ✘ No option to remove watermarks
  • ✘ Some data views remain hidden

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with Medallia.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Medallia has a mobile app available on iOS and Android devices.

Yes, Medallia offers an API.

Medallia supports the English language.

The Medallia price can be tailored to your organization’s size and requirements. Get a flexible Medallia pricing plan today.

Typical users of Medallia software include professionals working in hospitality, retail, finance, manufacturing, insurance, media, and healthcare industries.

Medallia integrates with Engage Hub, Slack, Zendesk, Salesforce, Jira, Workday, and ServiceNow.

Medallia provides email, online chat, and phone support options.