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Median Cobrowse

Median Cobrowse empowers support teams to deliver immediate visual assistance and live screen sharing, significantly improving customer satisfaction. While cert...

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Median Cobrowse empowers support teams to deliver immediate visual assistance and live screen sharing, significantly improving customer satisfaction. While cert...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Median Cobrowse empowers support teams to deliver immediate visual assistance and live screen sharing, significantly improving customer satisfaction. While certain adaptation steps might need focus, its strong security features and scalable architecture render it suitable for customer support teams of all sizes, from small businesses to large enterprises, aiming for effective problem resolution.

Product Details

What Is Median Cobrowse?

Median Cobrowse is a web-based application hosted in the cloud, designed to facilitate real-time, interactive screen sharing for customer support teams, regardless of their size. Support agents can effortlessly view and collaborate on a customer’s current webpage without needing any downloads. The Show Cursor feature provides visual direction, leading to quicker and more precise resolutions of issues. Additionally, the inclusion of Video and Audio Streaming offers a more personalized experience, which helps businesses foster relationships and boost customer satisfaction scores. Overall, Median Cobrowse minimizes obstacles and enhances the support journey.

Median Cobrowse Pricing

The pricing for Median Cobrowse varies depending on the chosen plan and the features associated with each level. There are three primary pricing options available:

  • Starter Plan: Free for life

  • Business Plan: $33/month

  • Expert Plan: $59/month

A 14-day free trial is also offered. Obtain a tailored pricing quote for your business regarding Median Cobrowse today!

Please note that pricing may change.

Median Cobrowse Integrations

This software is compatible with various systems and platforms, including:

  • Intercom

  • Olark

  • Shopify software

  • Drift software

  • ChatBeacon

  • Webflow software

  • Belco

Schedule a complimentary demo of Median Cobrowse to discover more about its integration capabilities.

Who Is Median Cobrowse For?

The Median Cobrowse software is well-suited for an array of industries and sectors, such as:

  • Online media

  • Information technology services

  • Pharmaceuticals

Is Median Cobrowse Right For You?

If you are a support leader striving to alleviate customer frustration and decrease resolution times, then Median Cobrowse is the perfect visual support tool for you. It tackles issues like screenshot requests and confusing verbal instructions by enabling agents to instantly view customers’ screens.

This platform provides enterprise-level scalability, strong data redaction for enhanced security, and compliance with GDPR regulations. Its effectiveness has been validated by clients such as Natures Sunshine and partnerships with Intercom and LiveChat, turning support into a smooth, guided experience.

If you still have questions about whether Median Cobrowse is suitable for your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Exchanging screens is comprehensive and reactive
  • ✔ Works smoothly, live screen sharing is very good
  • ✔ Solving complex user issues in real-time

Cons

  • ✘ Measuring co-browsing value can be difficult
  • ✘ Observing customer conduct during sessions is challenging

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Median Cobrowse offers an API.

The software integrates with popular tools including Intercom, Olark, Shopify, Drift, ChatBeacon, and Webflow, among others.

No, Median Cobrowse does not offer a dedicated mobile app.

The software is available in English.

Median Cobrowse offers a Starter Plan (Free for life), a Business Plan ($33/month), and an Expert Plan ($59/month). Get in touch for a personalized Median Cobrowse price estimate.

Typical users who benefit from Median Cobrowse features are in the online media, information technology services, and pharmaceutical industries.

Median Cobrowse provides customer support through multiple channels, including email, contact form, and a comprehensive FAQ section.