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Milvus

Milvus serves as an all-encompassing IT Service Management (ITSM) solution that integrates help desk ticketing with IT asset management. Although there is room...

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Milvus serves as an all-encompassing IT Service Management (ITSM) solution that integrates help desk ticketing with IT asset management. Although there is room...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Milvus serves as an all-encompassing IT Service Management (ITSM) solution that integrates help desk ticketing with IT asset management. Although there is room for enhancement in its user interface, the robust features of asset tracking and automated SLA management far surpass this drawback, positioning it as an attractive option for efficient IT support.

Product Details

What Is Milvus?

Milvus is a comprehensive IT management platform that provides a unified control center for technical support teams. It adeptly manages customer documentation and support requests from various channels including web, phone, and chat. This solution is particularly beneficial for organizations that need to connect support tickets directly to their IT asset inventory. It promotes precise diagnosis and effective lifecycle management, leading to enhanced user satisfaction and quicker resolution of issues.

Milvus Pricing

Milvus has the following pricing plans available:

  • Free Trial

  • Ticket Profile: $25/user/month

  • IT Profile: $35/user/month

  • Talk Profile: $15/user/month

Request a customized quote for Milvus pricing tailored to your business today!

Please note: The pricing may vary.

Milvus Integrations

This software seamlessly integrates with various applications and platforms, including:

  • OpenAI (ChatGPT)

  • BomControle

  • Whatsapp

  • Telegram

  • Google Cloud

  • Office365

Schedule a complimentary demo of Milvus to discover the integration options.

Who Is Milvus For?

The Milvus software is well-suited for an extensive array of service providers, departments, businesses, and sectors, such as:

  • IT departments

  • Service providers

  • Technology companies

  • Small businesses

  • Mid-sized enterprises

  • Support centers

  • Finance

  • Accounting

Is Milvus Right For You?

This platform is an excellent fit for organizations that emphasize ITIL best practices and the direct connection between support and assets. Its standout feature lies in automatic SLA management and contract oversight, ensuring consistent service quality. The strong integration of help desk functions with inventory management allows technicians to access device statuses and asset histories right within the ticket interface. This not only speeds up diagnostics but also enhances service reliability for the entire customer base.

If you have questions about Milvus features, feel free to reach out to us at info@softwareseekers.com for more information.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Dual IT service and asset management
  • ✔ Multi-channel support for all requests
  • ✔ Customizable dashboards and reports

Cons

  • ✘ Graph extraction feature can be improved as reported by users
  • ✘ Implementation of inventory functionality may necessitate guidance

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Milvus offers an API.

Milvus software primarily supports English, and Spanish.

Yes, Milvus does offer a dedicated mobile app.

The software supports integration with OpenAI (ChatGPT), Zabbix, BomControle, Whatsapp, Telegram, Google Users, and Office365 Users.

Milvus offers support via FAQs section, Whatsapp chat, telephone, live chat, email and ticket scheduling.

Milvus price starts at $15/user/month for Talk Profile, Ticket Profile at $25/user/month, and IT Profile at $35/user/month. Get a detailed Milvus cost breakdown tailored to your specific requirements.

Milvus features are used by IT service teams, technical support agents, and administrators in organizations of all sizes.