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Mint Service Desk

Mint Service Desk merges helpdesk automation with compliance suitable for enterprises, allowing IT departments to expedite resolution times using intelligent ti...

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Mint Service Desk merges helpdesk automation with compliance suitable for enterprises, allowing IT departments to expedite resolution times using intelligent ti...

Watch Demo Get Pricing
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Product Overview

Mint Service Desk merges helpdesk automation with compliance suitable for enterprises, allowing IT departments to expedite resolution times using intelligent ticketing, tailored forms, and SLA monitoring. Although the reporting features could use enhanced customization options, this platform effectively simplifies workflows and consolidates communication for teams aiming for improved control and transparency.

Product Details

What Is Mint Service Desk?

Mint Service Desk is a robust platform for information technology service management (ITSM) and enterprise service management (ESM). Its primary goal is to enhance IT support, manage incidents effectively, and handle service requests seamlessly. Users can choose between on-premises or cloud-based deployment options.

This platform boasts several key features, including AI-driven ticket routing, a self-service portal, and comprehensive service level agreement (SLA) management. These capabilities help to minimize resolution times and increase overall productivity. It is particularly well-suited for medium to large organizations, tackling common issues such as fragmented communication and ineffective ticket tracking.

Mint Service Desk Pricing

The pricing for Mint Service Desk varies based on two options available for its cloud plan, which includes a 7-day free trial. Here are the specifics:

  • Mint Service Desk Lite: $5 per agent per month

  • Mint Service Desk Pro: $9 per agent per month

For those opting for on-premises deployment, three plans are available with custom pricing:

  • MintSD Lite

  • MintSD Pro

  • MintSD Enterprise

Request a tailored pricing quote for Mint Service Desk suited to your business needs today!

Please note that pricing may change.

Mint Service Desk Integrations

This software allows integration with various systems and platforms, including:

  • Azure Active Directory

  • Okta

  • Google

Check out the Mint Service Desk demo to discover more about its integration capabilities.

Who Is Mint Service Desk For?

The Mint Service Desk software caters to a diverse array of industries and sectors, such as:

  • Healthcare

  • Logistics

  • Retail

  • Education

  • Manufacturing

Is Mint Service Desk Right For You?

The platform is notable for its combination of cost-effectiveness and enterprise-level features, making it an excellent option for IT teams that value automation and scalability. It has received recognition for customer satisfaction and adheres to the General Data Protection Regulation (GDPR) as well as ISO 27001 security standards.

If you require efficient ticketing solutions or advanced asset management, Mint’s customizable workflows can be tailored to meet your specific requirements.

If you are still uncertain whether Mint Service Desk is the right choice for you, reach out to our knowledgeable software consultants at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Allows teams to define breach rules for different priority levels
  • ✔ Notifies teams of renewals/expirations to avoid lapses
  • ✔ Preserves full email threads as tickets for context

Cons

  • ✘ Requires manual export for deeper analytics
  • ✘ Lacks live chat integration

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The platform integrates with Azure AD, Okta, and Google.

Yes, Mint provides an API for custom integrations.

Cloud plans start at $5/agent/month (Lite) and $9/agent/month (Pro), with custom pricing for its on-premises plans. Get in touch with us to get a tailored Mind Service Desk cost quotation for your business.

Provides ticketing system support with documentation and knowledge base.

The platform is typically used by businesses in the logistics, retail, education, and manufacturing sectors.

The software offers multiple languages, including, English, Spanish, French, German, and Italian.

The vendor has not disclosed information about the availability of its mobile app.