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MOJO-CX

MOJO-CX is an advanced analytics platform designed for customer service, primarily aimed at enhancing the efficiency of contact centers. Although users may need...

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MOJO-CX is an advanced analytics platform designed for customer service, primarily aimed at enhancing the efficiency of contact centers. Although users may need...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

MOJO-CX is an advanced analytics platform designed for customer service, primarily aimed at enhancing the efficiency of contact centers. Although users may need a short period to adapt to its extensive data capabilities, the distinctive "Listen, Act, Learn" model delivers unparalleled insights into behavior along with real-time coaching suggestions. In summary, MOJO-CX stands out as an exceptional option for service environments that prioritize data-driven approaches.

Product Details

What Is MOJO-CX?

MOJO-CX operates as a comprehensive intelligence center for contact centers, converting unrefined customer interactions into valuable insights. This tool aids enterprises by scrutinizing every single call and digital chat to pinpoint areas of customer frustration and compliance hazards. By leveraging behavioral science along with machine learning, the software tackles prevalent challenges such as prolonged agent onboarding and excessive operational costs. It is tailored for organizations aiming to enhance their quality assurance processes without adding to administrative burdens.

MOJO-CX Pricing

MOJO-CX provides customized pricing options for its clients.

Get in touch today to obtain a tailored price estimate for your business with MOJO-CX!

MOJO-CX Integrations

This software is compatible with various CRM systems and also includes Email integration. Check out the MOJO-CX demo to discover more about its integration capabilities.

Who Is MOJO-CX For?

MOJO-CX is perfectly suited for numerous industries, including:

  • Banking and finance

  • Telecommunications

  • Retail and e-commerce

  • Healthcare services

  • Travel and hospitality

  • Outsourced contact centers

  • Public sector agencies

Is MOJO-CX Right For You?

This software is an excellent match for organizations that value data-driven performance management instead of relying on manual sampling. One of its key features is the automated QA scoring, which removes uncertainty in assessing compliance and service quality. Acknowledged as a leading AI solution in the market, this platform effectively addresses the challenges faced by managers dealing with high agent turnover and variable customer ratings. It successfully connects raw data with actual agent performance.

If you're still uncertain whether MOJO-CX is the right choice for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Automates quality assurance across all calls
  • ✔ Reduces agent training and onboarding time
  • ✔ Provides real-time compliance and sales prompts

Cons

  • ✘ New releases sometimes prolong project timelines
  • ✘ Managing complex capabilities may require a stronger skillset

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

MOJO-CX offers expert support via email and phone.

Typical users include marketing agencies, web development firms, and graphic design studios.

The software supports integration with multiple CRM systems and offers Email integration.

No, MOJO-CX does not offer a dedicated mobile app.

MOJO-CX offers custom pricing to its users. Get a detailed MOJO-CX cost breakdown tailored to your specific requirements.

No, MOJO-CX does not offer an API.

The software recognizes over 15 languages and covers approximately 95% of various regional dialects.