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Movidesk

Movidesk offers a unified solution for managing ticketing, chat, and SLA oversight tailored for customer service teams. While some users mention that support re...

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Movidesk offers a unified solution for managing ticketing, chat, and SLA oversight tailored for customer service teams. While some users mention that support re...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Movidesk offers a unified solution for managing ticketing, chat, and SLA oversight tailored for customer service teams. While some users mention that support response times can be sluggish at times, the platform excels in delivering well-defined ticket workflows, automation features, and SLA management tools. Additionally, it leverages AI to highlight priorities effectively. Overall, Movidesk is a solid option for organized support operations.

Product Details

What Is Movidesk?

Movidesk is a cloud-driven helpdesk and service management solution tailored for businesses of any size. Its primary goal is to enhance customer support and streamline internal service processes. By centralizing all customer communications, the platform enables teams to effectively track, prioritize, and resolve inquiries using a cohesive ticket management system.

The software features workflow automation and a self-service portal that minimize manual tasks, leading to quicker response times while empowering customers with straightforward access to FAQs and knowledge base articles. Furthermore, Movidesk offers detailed reporting and performance analytics that provide managers with valuable insights into team productivity and customer satisfaction levels.

Movidesk Pricing

The starting price for Movidesk is R$700 per month. For those requiring more capacity, users, or additional modules, customized quotes are available.

Request a tailored pricing quote for your business from Movidesk today!

Note: Pricing may vary over time.

Movidesk Integrations

This software can integrate with various systems and platforms, including:

  • Jira software

  • Pipedrive CRM

  • Redmine software

  • Active Directory

  • WhatsApp

  • Chatbots

Schedule a complimentary demo of Movidesk to explore its integration capabilities further.

Who Is Movidesk For?

Movidesk is well-suited for a diverse array of industries and sectors, such as:

  • Retail

  • Insurance

  • E-commerce

  • Real estate

  • Technology services

Is Movidesk Right For You?

If your support teams are facing challenges like scattered communication channels, slow ticket routing, or inconsistent SLA tracking, then Movidesk could be the solution you need. It effectively resolves these issues through unified ticketing, rule-based automation, and SLA management.

The platform’s AI-driven suggestions and analytics assist in prioritizing critical tickets, while its onboarding support is designed to facilitate swift implementation. Organizations that require extensive native integrations should definitely consider this support solution.

If you still have questions about whether Movidesk is the perfect choice for you, reach out to our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralize channels for unified ticketing
  • ✔ Automate routing and SLA enforcement
  • ✔ Deliver an intuitive, user-friendly interface

Cons

  • ✘ Performance can be slow, especially when handling many tickets
  • ✘ Lack of sufficiently detailed agent-management

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Movidesk’s primary product content and support are available in Portuguese. However, its knowledge base can be made available in English and Spanish.

Yes, it offers an API.

Yes, Movidesk provides a mobile app.

Movidesk integrates with Jira, Pipedrive, Redmine, Active Directory, WhatsApp, and chatbot modules.

Movidesk offers support through knowledge base, FAQs, and WhatsApp.

Plans start from R$700/month. Get in touch with us for a custom Movidesk cost.

Typical users include organizations in retail, insurance, e-commerce, real estate and technology services.