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MSM

MSM serves as a robust platform for IT and Enterprise Service Management, designed to enhance service delivery and boost operational effectiveness within organi...

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MSM serves as a robust platform for IT and Enterprise Service Management, designed to enhance service delivery and boost operational effectiveness within organi...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

MSM serves as a robust platform for IT and Enterprise Service Management, designed to enhance service delivery and boost operational effectiveness within organizations. Although a few users mention that the web interface appears somewhat outdated, the platform's adherence to ITIL standards, adaptable asset and change management capabilities, along with reliable customer support, position it as a compelling choice for organized service operations.

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Product Details

What Is MSM?

MSM, or Marval MSM, is an all-encompassing, web-based solution for IT and Enterprise Service Management (ITSM/ESM). It is crafted to assist organizations in overseeing incidents, requests, assets, changes, and service delivery throughout various departments. This platform features a centralized CMDB and asset tracking, along with automated workflows designed for change and request fulfillment. Additionally, it offers dashboards and analytics that facilitate performance monitoring. Such functionalities are instrumental in helping businesses minimize service delays, enhance visibility over their infrastructure and assets, and ensure that IT operations align with overall business objectives.

MSM Pricing

The pricing structure for MSM is tailored to each organization. To discover the potential costs for your team, you can request a personalized price estimate.

MSM Integrations

This software seamlessly integrates with a variety of systems and platforms, including:

  • Slack

  • Microsoft Teams

  • Jira

  • Twilio

  • SharePoint

  • Google Maps

  • Azure DevOps

To learn more about its integration capabilities, be sure to watch the MSM demo.

Who Is MSM For?

MSM caters to a diverse array of industries and sectors such as:

  • IT Services

  • Healthcare

  • Education

  • Government and public sector

  • Facilities management

  • Shared services organizations

Is MSM Right For You?

If your organization is in search of a scalable service management solution that can unify services across IT, HR, or shared services, MSM is an excellent option. It boasts a robust ITIL/ISO-compliant framework, impressive integration capabilities, and a long-standing history of reliability. Esteemed clients including significant public-sector institutions and universities rely on MSM for dependable service delivery and effective coordination across departments. Its straightforward deployment process, no-code workflow builder, and extensive functionality make it an attractive choice for organizations aiming to streamline their complex operations.

If you're still uncertain about whether MSM is suitable for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers useful asset and CMDB management tools
  • ✔ Powerful request module automates daily operations
  • ✔ Users praise its strong support and training options

Cons

  • ✘ Some users find the web interface a bit outdated
  • ✘ Self-service portal might require some improvements

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, MSM offers an API.

Typical users include organizations in IT services, healthcare, education, government, facilities management, shared services, and enterprises with multi-department operations.

The software does not offer a standalone mobile app. However, it offers a mobile interface with offline synchronization for users.

MSM is primarily available in English.

MSM pricing is customized and tailored to the organization’s needs. Request a custom MSM cost quote for your business now.

MSM integrates with multiple software including Slack, Microsoft Teams, Jira, Twilio, SharePoint, Google Maps, and Azure DevOps.

MSM offers support via online contact forms, email, and phone support.