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Natterbox

Natterbox empowers contact center teams to provide quicker customer assistance through both voice and digital platforms, utilizing AI agents and seamless integr...

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Natterbox empowers contact center teams to provide quicker customer assistance through both voice and digital platforms, utilizing AI agents and seamless integr...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Natterbox empowers contact center teams to provide quicker customer assistance through both voice and digital platforms, utilizing AI agents and seamless integration with Salesforce. Although the interface might seem intricate at first glance, its smart routing features facilitate exceptionally efficient workflows. In summary, it caters to medium to large enterprises that aim for enhanced operations and uniform customer interactions.

Product Details

What Is Natterbox?

Natterbox is an innovative cloud-based contact center solution tailored for businesses that handle customer communications through various voice and digital platforms. This software comes equipped with AI assistants and AI agents that function seamlessly across voice calls, SMS, and WhatsApp, all while integrating natively with Salesforce. It enables businesses to engage customers consistently, route conversations effectively, and retain interaction histories. Furthermore, Natterbox aids contact centers in minimizing wait times, ensuring conversation continuity, and empowering teams with automation alongside AI-enhanced workflows.

Natterbox Pricing

Natterbox provides the following pricing options:

  • Pro: Starting at $82/user/month

  • Premium: Starting at $146/user/month

  • Enterprise: Custom pricing available

Contact us today to receive a tailored Natterbox pricing quote for your organization!

Please note that pricing may change.

Natterbox Integrations

This software is compatible with a variety of systems and platforms, including:

  • Salesforce

  • Slack

  • Zapier

  • Playvox

  • Microsoft Teams

  • Gong

Schedule a complimentary Natterbox demo to discover more about its integration capabilities.

Who Is Natterbox For?

Natterbox is well-suited for various industries and teams such as:

  • Financial Services

  • Retail

  • Manufacturing

  • Recruitment

  • Sales and Marketing

Is Natterbox Right For You?

If your business operates a contact center and oversees customer interactions across voice and digital channels, Natterbox could be an excellent choice for you. It is relied upon by notable organizations like TGI Fridays, Virgin Wines, Seattle Sounders FC, and N26 to facilitate customer engagements within Salesforce-centric environments.

Natterbox integrates AI with human workflows to ensure conversation continuity and enhance operational efficiency while prioritizing governed and compliant data management. The platform adheres to GDPR regulations to safeguard sensitive information, making it a pertinent option for teams that focus on Salesforce-native contact centers and data protection compliance.

If you're still uncertain about whether Natterbox is the right solution for your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Native Salesforce-centric experience
  • ✔ Strong call handling reliability
  • ✔ Centralized communication workflows

Cons

  • ✘ Fewer options outside Salesforce use
  • ✘ Initial setup process can be time-consuming

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Natterbox offers support through phone and an online contact form.

Natterbox features are used by organizations across a wide range of industries and sectors, including manufacturing, contact centers, financial, and retail.

Information regarding API is currently unspecified by the vendor.

Natterbox primarily supports the English language.

Yes, Natterbox offers a dedicated mobile app.

Natterbox integrates with multiple systems and platforms, including Zapier software, Salesforce, and Slack software.

The vendor offers three Natterbox price plans: Pro at $82/user/month, Premium at $146/user/month, and Enterprise with custom pricing. Get a detailed Natterbox cost breakdown tailored to your specific requirements.