Navvia

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Education Software

Transform your IT service workflows with Navvia’s precise documentation and governance tools, featuring an extensive library of templates for effortless design.

Get Pricing play_circleWatch Demo

Product Overview

Navvia serves as a dedicated platform for IT Service Management (ITSM), focusing on the design and evaluation of processes. It aims to assist organizations in accurately documenting and managing their service workflows. Although navigating the platform's emphasis on structured technical documentation may need some direction, this challenge is alleviated by its vast collection of ready-made templates and features for automated document creation.

Product Details

What Is Navvia?

Navvia is a robust engine designed for managing the entire process lifecycle, streamlining the creation of professional process documentation. It offers a well-organized structure for process design, effectively addressing the inconsistencies often associated with standard drawing tools. By tackling the issue of outdated or non-compliant service documentation, it incorporates features like version control and real-time collaboration. This systematic approach is crafted to assist IT departments in enhancing service maturity and ensuring regulatory compliance throughout the organization.

Navvia Pricing

Navvia presents several pricing options:

Free trial
Enterprise: $22,440/year
Consultant: $25,500/year

Request a personalized quote for Navvia pricing tailored to your business today!

Note: Pricing is subject to change.

Navvia Integrations

The vendor has not provided any information regarding third-party integrations for this software. To learn more about its features and possible compatibility, consider requesting a demo of Navvia.

Who Is Navvia For?

The Navvia software is well-suited for various industries and sectors, including:

Information Technology
Financial Services
Healthcare
Government Agencies
Telecommunications
Manufacturing
Retail

Is Navvia Right For You?

Navvia is particularly beneficial for IT organizations looking to shift from disjointed process diagrams to a structured, governed ITSM environment. Its notable "Surveys and Assessments" feature empowers teams to accurately gauge process maturity and pinpoint areas needing improvement. This capability has proven valuable in helping organizations speed up their ITIL implementation timelines. The platform serves as a reliable solution for process owners seeking a unified source of truth for their operational procedures and technical specifications.

If you still have questions about Navvia's features, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

cancel Analytics

check_circle Live Chat

cancel Workflows

cancel API Access

cancel Mobile CRM

cancel Purchasing

cancel Cloud-Based

cancel Node Editing

cancel Self-Service

cancel Phone support

cancel Web Filtering

cancel Call Recording

cancel Call Scripting

cancel Contact Center

cancel Issue Tracking

check_circle Knowledge Base

cancel Sales Tracking

check_circle SLA Management

cancel Call Monitoring

cancel Canned Response

cancel Case Management

check_circle CRM Integration

cancel Data Encryption

cancel Lead Generation

cancel Lead Management

cancel MLOps Platforms

cancel Reporting & Audit

cancel Task Management

cancel Automation Tools

cancel Canned Responses

cancel Customer Profile

cancel Customer Support

cancel Email Management

cancel Order Management

cancel Queue management

cancel Sales Automation

cancel Security Measure

cancel Speech Analytics

cancel Ticketing System

cancel Activity Tracking

cancel Client Management

cancel Customer Feedback

check_circle Customer Profiles

cancel Real-Time Preview

cancel Sales Forecasting

cancel Ticket Management

cancel Activity Dashboard

cancel Contact Management

cancel Help Desk Software

cancel Internal Ticketing

cancel Live Chat Software

cancel Predictive Dialing

cancel Project Scheduling

cancel Self‑Service Portal

cancel Service Management

cancel Alerts/Notifications

cancel Analytics & Reporting

cancel Automated Responses

cancel Automation & Chatbots

cancel Automation & Workflow

cancel Calendar & Scheduling

cancel Collaboration Tools

cancel Customer Management

cancel Document Management

cancel Email & Phone Support

cancel Employee Engagement

cancel Feedback Management

cancel Firewall Protection

cancel Incident Management

cancel Loyalty and Rewards

cancel Omnichannel Support

cancel Phishing Prevention

cancel Real-Time Dashboard

cancel Reporting & Analytics

cancel Security & Compliance

cancel Self-Service Portal

cancel Threat Intelligence

cancel Vector Import/Export

cancel Welding And Merging

cancel Workflow Automation

cancel Call Center Software

cancel Integration With CRM

cancel Inventory Management

cancel Knowledge Management

cancel Omni-channel Support

cancel Ticketing Management

cancel Warehouse Management

cancel Active Learning Tools

cancel Billing And Invoicing

cancel CRM Integration Tools

cancel Customer Segmentation

cancel Escalation Management

cancel Inside Sales Software

cancel IT Service Management

cancel Multi-Channel Support

cancel Work Order Management

cancel Call Center Management

cancel Data Labeling Software

cancel Deep Learning Software

cancel Generative AI Software

cancel Opportunity Management

cancel Sales Enablement Tools

cancel Security & Data Handling

check_circle Analytics and Reporting

cancel Contact Center Software

cancel Customer Service/Support

cancel Customizable Dashboards

cancel File Sharing & Management

cancel Knowledge Base Software

cancel Real-Time Communication

cancel Remote Support Software

cancel Reporting and Analytics

cancel SLA Management Software

cancel Social Media Management

cancel Supply Chain Management

cancel Synthetic Data Software

cancel Task & Project Management

cancel AI & Automation Governance

cancel Compliance & Risk Controls

cancel Customer Feedback Survey

cancel Deal Pipeline Management

cancel Social Media Integration

cancel Vulnerability Management

cancel Contact Center Management

cancel Customer Feedback Surveys

cancel Customer Service Software

cancel Customer Support Software

cancel Live Chat CRM Integration

cancel Machine Learning Software

cancel Mobile Payments & Invoicing

cancel Natural Language Dialogue

cancel Online Portal for Tenants

cancel Sales Pipeline Management

cancel Small Business Scheduling

cancel Channel & Initiation Support

cancel Contact Center Outsourcing

cancel Customer Feedback & Profiles

cancel Customer Support Ticketing

cancel Integrations & Extensibility

cancel Sales Engagement Platforms

cancel Account Management Software

cancel AI-Integrated CRM Solutions

cancel Anti-Virus And Anti-Malware

cancel Business Process Management

cancel Customer Service Automation

cancel Feedback Analytics Software

cancel Knowledge Base & Self-Service

cancel Multi-Factor Authentication

cancel Sales Acceleration Software

cancel Video Surveillance Software

cancel Call Center & Queue Management

cancel Call Reporting and Analytics

cancel Customer Self-Service Portal

cancel Integration with Other Tools

cancel Omnichannel Support Software

cancel Self-Service Portal Software

cancel SF Customer Service Software

cancel Task and Activity Management

cancel Task Assignment And Tracking

cancel Customer Communications Tools

cancel Customer Feedback and Surveys

cancel Deterministic Execution Layer

cancel Remote Video Support Software

cancel Security Audits And Reporting

cancel Appointment & Booking Management

cancel Automated Appointment Reminder

cancel Barcode And QR Code Generation

cancel Call Transfer and Conferencing

cancel Customer Experience Management

cancel Customer Self-Service Software

cancel Escalation Management Software

cancel Interactive Voice Response (IVR)

cancel Call Center Management Software

cancel Collaboration and Communication

cancel Content and Document Management

cancel Conversational Support Software

cancel CRM-Integrated Support Software

cancel Customer Communication Tracking

cancel Other Customer Service Software

cancel Analytics and Reporting Software

cancel Appointment Management/Scheduling

check_circle Automated Responses And Chatbots

cancel Customer Feedback & SLA Management

cancel Integration with Marketing Tools

cancel Analytics and Analytics Reporting

cancel Configuration Management Database

cancel Integration with Third-Party Apps

cancel Voicemail and Callback Management

cancel Digital Customer Service Platforms

cancel Knowledge Base / Self-Service Portal

cancel Conversational Intelligence Software

cancel Customer Relationship Management (CRM)

cancel Customer Service Automation Software

cancel Omnichannel Customer Support Software

cancel Multilingual Customer Support Software

cancel Data Science & Machine Learning Platforms

cancel Enterprise Feedback Management Software

cancel Chatbots / Automated responses And Chatbots

cancel Omnichannel Support / Multi-Channel Support

cancel Integration with Help Desk and Support Systems

cancel Knowledge Base / Content Creation and Management

Pros & Cons

Pros

checkAccelerates ITSM process design with templates

checkEnsures documentation consistency across the organization

checkAccurately measures process maturity via assessments

Cons

closeUsers note significant limitations in customization options

closeInitial process data entry may be time-intensive

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with Navvia.

Frequently Asked Questions

Yes, Navvia offers an API.

No, Navvia does not offer a dedicated mobile app.

Information about third-party integrations has not been specified by the vendor.

Navvia offers support via email assistance, technical training, and access to a wealth of ITSM educational resources.

Navvia price starts with a free trial, Enterprise plan at $22,440/year, and Consultant plan at $25,500/year. Get a detailed Navvia cost breakdown tailored to your specific requirements.

Navvia features are used by Process Owners, ITSM Managers, Business Analysts, and IT Consultants who focus on process improvement and governance.

Navvia software primarily supports English.

Still deciding on Navvia?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

Navvia

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality