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NinjaChat

NinjaChat provides a cloud-driven solution for live chat and customer assistance, enabling companies to effectively handle their websites and social media inter...

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NinjaChat provides a cloud-driven solution for live chat and customer assistance, enabling companies to effectively handle their websites and social media inter...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

NinjaChat provides a cloud-driven solution for live chat and customer assistance, enabling companies to effectively handle their websites and social media interactions. Featuring support across multiple channels, user-friendly agent dashboards, and video conferencing capabilities, it enhances both response times and lead conversion rates. While the interface might appear somewhat outdated, the centralized management system guarantees efficient communication with customers.

Product Details

What Is NinjaChat?

NinjaChat is a cloud-based platform that facilitates live chat and customer support, tailored for businesses aiming to engage with their website visitors in real-time. Accessible as both a web and mobile application, it caters to sales, support, and marketing teams across various sectors. The software boasts features like multi-channel support, chatbots, conversation history, and detailed analytics.

This tool enhances customer communication, accelerates response times, and boosts lead generation while offering centralized management of all interactions to improve operational efficiency and elevate customer satisfaction.

NinjaChat Pricing

The pricing structure for NinjaChat includes the following plans:

  • Cloud - $14.99/month

  • Enterprise - $12.99/month

  • Hosted - Custom pricing available

A 14-day free trial is also offered. For a tailored NinjaChat cost estimate for your organization, please request a custom quote.

Note: Prices are subject to change.

NinjaChat Integrations

The vendor has not provided any information regarding third-party integrations for this software. To explore its features and potential compatibility, consider requesting a demo of NinjaChat.

Who Is NinjaChat For?

NinjaChat is suitable for a diverse array of industries and sectors, including:

  • Retail

  • Healthcare

  • Education

  • Travel

  • Finance

  • Technology

  • Manufacturing

Is NinjaChat Right For You?

If you are in search of an integrated live-chat solution that streamlines customer support and lead conversion across different channels, NinjaChat may be the right fit. It allows you to manage website chats, social messaging, and support workflows all within one user-friendly platform.

NinjaChat complies with the General Data Protection Regulation (GDPR), ensuring the protection and privacy of your data.

The platform utilizes 128-bit encryption for data storage and offers both cloud hosting and on-premises hosting (BYOS) options to enhance scalability and security.

If you still have doubts about whether NinjaChat suits your needs, feel free to reach out to our customer support team at info@softwareseekers.com for assistance in making the best choice.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Facilitates swift resolution of customer inquiries
  • ✔ Improves overall customer satisfaction and engagement
  • ✔ Simplifies management of customer chats effortlessly

Cons

  • ✘ Higher cost for access to media resources
  • ✘ Occasional complexity for first-time users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, NinjaChat does not provide API access.

NinjaChat supports the English language.

No, NinjaChat does not have a mobile app.

NinjaChat serves industries including retail, healthcare, education, travel, finance, technology, and manufacturing.

NinjaChat provides support via phone.

NinjaChat offers Cloud at $14.99/month, Enterprise at $12.99/month, and Hosted with custom pricing. Request a custom NinjaChat price quotation.

No third-party integrations are listed.