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Ocelot

Ocelot offers a communication platform driven by AI, designed specifically for colleges and universities to assist students in areas such as admissions, financi...

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Ocelot offers a communication platform driven by AI, designed specifically for colleges and universities to assist students in areas such as admissions, financi...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Ocelot offers a communication platform driven by AI, designed specifically for colleges and universities to assist students in areas such as admissions, financial aid, and advising. Although certain users mention that tailoring the platform to align with specific campus policies may need some initial setup, Ocelot ensures reliable support around the clock, facilitates efficient student communications, and provides extensive content resources for a variety of institutions.

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Product Details

What Is Ocelot?

Ocelot is an advanced engagement platform powered by artificial intelligence, specifically tailored for institutions of higher education. Its purpose is to streamline the organization and delivery of information throughout the student experience. By integrating centralized content management, automated communication tools, and connectivity across different systems, it facilitates timely and precise interactions. With Ocelot, educational institutions can ensure consistent messaging, assist students in navigating complicated processes, and analyze engagement trends across the campus to make well-informed decisions.

Ocelot Pricing

The starting price for Ocelot is $15,000 per feature each year. To receive a customized quote for your organization, reach out today.

Note: Pricing information has been obtained from external sources and may change.

Ocelot Integrations

Currently, details regarding third-party integrations for the software are not available. Schedule a complimentary demo of Ocelot to discover more about its integration capabilities.

Who Is Ocelot For?

Ocelot caters to a diverse array of industries and sectors, such as:

  • Public universities

  • Private colleges

  • Community colleges

  • Vocational schools

  • E-learning institutions

Is Ocelot Right For You?

If your institution faces challenges like managing a large number of student inquiries, dealing with disjointed departmental systems, or relying on manual communication processes, Ocelot may provide a unified solution. The AI-driven platform guarantees virtual engagement around the clock and offers features such as two-way SMS, chatbots, and live chat while ensuring compliance with SOC 2 security standards. Additionally, Ocelot is mobile-friendly and meets WCAG AA 2.1 accessibility guidelines. It integrates seamlessly with campus systems to deliver consistent and personalized responses, allowing staff to concentrate on more valuable interactions.

If you're still unsure whether Ocelot is the right solution for your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Client Success Managers assist throughout setup and usage
  • ✔ AI enables personalized responses for students
  • ✔ Easy to implement with little to no IT support

Cons

  • ✘ Reporting and exporting features could be more robust
  • ✘ Customizing responses can take additional time

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Ocelot offers an API.

The software supports English only.

The official site does not mention a standalone mobile app.

Ocelot pricing starts at $15,000/feature/year. Contact us to request a personalized Ocelot cost quote based on your institution's requirements.

The details about software's third-party integrations are not available.

Typical users of Ocelot are public universities, private colleges, community colleges, vocational schools, and online/distance-learning institutions.

The platform provides support via a support portal, knowledge base and live chat support.