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Odigo

Odigo provides a robust customer experience platform that features omnichannel communication, artificial intelligence automation, and analytics in real-time. Wh...

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Odigo provides a robust customer experience platform that features omnichannel communication, artificial intelligence automation, and analytics in real-time. Wh...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Odigo provides a robust customer experience platform that features omnichannel communication, artificial intelligence automation, and analytics in real-time. While some users mention slight restrictions in interface customization, its intelligent routing, reporting functionalities, and tools powered by AI significantly improve operational effectiveness. In essence, it facilitates seamless customer interactions across various channels.

Product Details

What Is Odigo?

Odigo is a cloud-driven Customer Experience (CX) platform designed to assist businesses in managing client interactions across various channels. It offers comprehensive omnichannel support, encompassing voice, chat, and email, along with automation powered by Artificial Intelligence (AI) for efficient routing and responses. Additionally, it provides real-time analytics to monitor performance. These capabilities enable teams to respond more swiftly, handle workloads effectively, and uphold exceptional customer service standards.

Odigo Pricing

The pricing for Odigo is determined by the length of the subscription, with longer-term plans available at more competitive rates. The following options are available:

  • Odigo Essential Voice: Begins at £35/month

  • Odigo Essential Voice + Digital: Begins at £53/month

  • Odigo Essential Voice + Digital + AI: Custom pricing

Reach out to us for a tailored Odigo pricing estimate for your organization today.

Note: Pricing may vary.

Odigo Integrations

Odigo is compatible with various systems and platforms, including:

  • Salesforce

  • Pega CRM

  • Google Cloud

  • Verint Da Vinci AI

  • Amazon Web Services

Schedule a complimentary Odigo demo to discover more about its integration features.

Who Is Odigo For?

The Odigo software is well-suited for a diverse array of industries and sectors, such as:

  • Energy

  • Financial services and insurance

  • Retail

  • Media and entertainment

  • Public sector

  • Logistics

Is Odigo Right For You?

If your organization struggles with disjointed customer interactions, delayed response times, or varying levels of support quality, Odigo can address these challenges through cohesive channel management, AI-enhanced routing, and real-time analytics.

The scalable cloud-based infrastructure and extensive global voice network make it an excellent choice for companies managing significant contact volumes across different regions. Furthermore, Odigo’s recognition as one of only 12 Contact-Center-as-a-Service (CCaaS) providers in the 2025 Gartner Peer Insights “Voice of the Customer” report — and one of just two European vendors included — highlights its trustworthiness and reliability on an enterprise scale.

If you're still unsure whether Odigo is the right solution for you, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports strong Natural-Language Processing (NLP) for voice bots
  • ✔ Helps connect people across different locations effectively
  • ✔ Scalable for growing customer service operations

Cons

  • ✘ Queue-activity dashboard lacks rich features
  • ✘ May require an adjustment period for new deployments

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Typical users include energy, financial services and insurance, retail, media and entertainment, public sector, logistics, and other service-heavy industries.

Odigo offers support through email and a help request form.

The platform integrates with various third-party tools, including Salesforce, Pega CRM, Google Cloud, Verint, and AWS.

Yes, it offers APIs.

Odigo price is based on subscription duration, with plans starting at £35/month for Essential Voice, £53/month for Essential Voice + Digital, and custom pricing for Essential Voice + Digital + AI. Contact us for an Odigo cost estimate.

No, Odigo doesn’t offer a mobile app.

The software supports English, French, and Spanish.