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OMQ

OMQ offers a comprehensive AI-driven solution designed to streamline customer service through various channels including chat, email, and web forms. Although im...

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OMQ offers a comprehensive AI-driven solution designed to streamline customer service through various channels including chat, email, and web forms. Although im...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

OMQ offers a comprehensive AI-driven solution designed to streamline customer service through various channels including chat, email, and web forms. Although implementing the full automation capabilities may involve some initial setup, the system ultimately alleviates workload and greatly enhances response times.

Product Details

What Is OMQ?

OMQ is an innovative tool that leverages artificial intelligence to automate customer support across various digital platforms, including email, chat, help pages, and contact forms. This solution assists businesses in minimizing manual support efforts, providing immediate responses to customer queries, and enhancing satisfaction with a reliable assistant available around the clock. The system complies with general data protection regulation (GDPR), is quick to integrate, and supports over 30 languages.

The product suite features a ChatGPT-level chatbot, an email bot, AI agents, an intelligent help page, a smart contact form, and an assistant for ticket systems. Collectively, these tools empower companies to streamline their customer service processes, ensuring improved service quality at scale.

OMQ Pricing

OMQ provides adaptable pricing options suitable for businesses of various sizes, which include:

  • Starter – €160/month

  • Essential – €490/month

  • Business – €1,300/month

  • Corporate – €3,000/month

  • Flex – Custom pricing

Please reach out to receive a customized OMQ pricing plan tailored to your operational requirements.

Note: Pricing is subject to change.

OMQ Integrations

OMQ is compatible with a wide array of third-party applications, including:

  • Zendesk suite

  • Freshdesk software

  • Shopware

  • Greyhound

  • OTRS

Schedule a free OMQ demo to discover more about its integration capabilities.

Who Is OMQ For?

OMQ serves a diverse array of industries and sectors, such as:

  • E-commerce

  • Marketplace

  • Public institutions

  • Transport

Is OMQ Right For You?

If your organization deals with a significant number of customer inquiries through email, chat, or contact forms, OMQ might be an ideal solution. It is designed to enhance support by automating repetitive tasks and efficiently handling large volumes of requests. OMQ provides ChatGPT-powered responses and allows for rapid website import for quick setup of knowledge bases.

The platform also offers detailed performance reports that assist businesses in reducing support demands and improving query resolution across multiple channels. Its AI agents can automate numerous repetitive customer service tasks, enhancing operational efficiency while ensuring prompt and high-quality support.

If you're still uncertain whether OMQ software suits your needs, please connect with our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Reduces manual support team workload
  • ✔ Provides real-time performance analytics
  • ✔ Continuous learning via centralized knowledge base updates

Cons

  • ✘ Limited self-service customization options
  • ✘ Responses may be outdated and less accurate

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, OMQ does not offer a mobile application.

OMQ caters to a wide range of industries and sectors, including e-commerce, marketplaces, public institutions, software, and transport.

Yes, OMQ offers an API.

OMQ offers flexible pricing plans billed annually to accommodate businesses of all sizes, including Starter at €150/month, Essential at €450/month, Business at €1,200/month, Corporate at €2,800/month, and Flex with custom pricing. Get in touch with us for a tailored OMQ cost estimate.

OMQ integrates with numerous third-party tools such as Zendesk, Shopware, Greyhound, and OTRS.

OMQ supports over 30 languages, including Turkish, Japanese, German and more.

OMQ offers support through a ticketing system and knowledge base center.