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Onepilot

Onepilot provides a platform for outsourcing customer service that integrates human representatives with artificial intelligence to offer effective and scalable...

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Onepilot provides a platform for outsourcing customer service that integrates human representatives with artificial intelligence to offer effective and scalable...

Watch Demo Get Pricing
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Product Overview

Onepilot provides a platform for outsourcing customer service that integrates human representatives with artificial intelligence to offer effective and scalable assistance. While it does not have a specific mobile application, its support for multiple languages, round-the-clock availability, and AI-enhanced processes position it as a dependable option for companies aiming to improve their customer interactions.

Product Details

What Is Onepilot?

Onepilot stands out as a contemporary customer support solution that merges innovative technology with a carefully selected human workforce to streamline support operations. The platform automates standard tasks while routing more complex queries to native speakers, guaranteeing top-notch interactions. With its flexible, on-demand scheduling, businesses can swiftly manage sudden increases in volume without incurring fixed staffing expenses. This strategy significantly cuts down on response times and operational costs, effectively tackling the essential challenge of dynamically scaling support teams.

Onepilot Pricing

The cost of Onepilot is tailored to meet the unique requirements of your business. You can obtain a customized price estimate that aligns with your needs and budget by making a request.

Onepilot Integrations

This software is compatible with various systems and platforms, including:

  • Shopify software

  • PrestaShop

  • Zendesk

  • Gorgias

  • Aircall

Check out the Onepilot demo to discover more about its integration capabilities.

Who Is Onepilot For?

Onepilot caters to a diverse array of industries and sectors, such as:

  • E-commerce

  • Fintech

  • Mobility

  • Insurance

  • Travel

  • Utilities

  • Telecommunications

Is Onepilot Right For You?

This platform is particularly suited for e-commerce, mobility, and fintech companies that require scalable and high-quality customer support. Acknowledged as one of the Top 100 Rising European Startups, Onepilot blends human understanding with AI efficiency. It adheres to GDPR regulations, holds ISO 27001 certification, and is trusted by organizations such as Qonto and Decathlon. By facilitating round-the-clock operations and effectively managing seasonal demand, Onepilot delivers adaptable, secure, and dependable support for enterprises.

If you still have questions about Onepilot, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Efficient knowledge base boosts agent productivity daily
  • ✔ Provides custom real-time dashboards for insights
  • ✔ Improves response times and CSAT metrics significantly

Cons

  • ✘ Requires regular updates to stay aligned with new information
  • ✘ May require training to fully utilize all features

Price

Professional

$Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Onepilot provides flexible pricing structured around unique business demands. Get a detailed Onepilot cost breakdown to make an informed decision.

Onepilot software supports over 35 languages, including English, French, and German.

Information about an API is currently unspecified by the vendor.

Onepilot features are used by e-commerce, fintech, mobility, insurance, travel, utilities, and telecommunications companies seeking scalable, high-quality customer support solutions.

No, Onepilot does not offer a dedicated mobile app.

Onepilot supports integration with multiple systems and platforms, including Zendesk, Shopify, Gorgias, Aircall, and PrestaShop.

Onepilot offers support via an online contact form.