OpenSupports

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Self-Service Software

Streamline customer support with OpenSupports, an intuitive ticketing system designed for small businesses to enhance issue resolution and user satisfaction.

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Product Overview

OpenSupports is designed to assist small enterprises and support teams in handling customer requests via an organized, adaptable ticketing system. Although it may not offer extensive integrations, its straightforward dashboard coupled with knowledge base features promotes effective problem-solving and enhances user contentment. In summary, it serves as a practical and accessible option for organizations in search of a dependable, open-source support system.

Product Details

What Is OpenSupports?

OpenSupports is a ticketing system that is open-source and aims to enhance customer service for small and medium enterprises. This platform acts as a centralized help desk, enabling businesses to handle user inquiries, allocate support responsibilities, and keep a self-service knowledge base. Primarily offered as a self-hosted web application, it creates a lightweight and adaptable space for managing communication and tracking issues. This software is well-suited for service-driven teams seeking a customizable and cost-effective method to efficiently organize their support processes.

OpenSupports Pricing

The provider presents adaptable and customizable pricing plans tailored to your specific needs. Reach out today to request a personalized quote for OpenSupports pricing that suits your business!

OpenSupports Integrations

Currently, there is no information available regarding third-party integrations for this software. Consider scheduling a demo of OpenSupports to discover more about its features and functionalities.

Who Is OpenSupports For?

This software is perfect for various industries and sectors, such as:

Healthcare
Education
Retail
IT

Is OpenSupports Right For You?

If you're searching for a transparent, open-source ticketing system that you can control, this software may be the perfect solution. OpenSupports allows you to either host the system on your own or take advantage of its official hosted SaaS plan, giving you flexibility according to your team's technical capabilities. With features like responsive design, customizable email templates, multilingual support, file attachments, and CSV-based user imports, it is an excellent option for teams that require an easy-to-manage help desk that is both free to deploy and simple to tailor.

Still unsure if OpenSupports meets your needs? Feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkResponsive design for desktop and mobile

checkMulti-language support for global teams

checkSimple, clean admin panel ease-of-use

Cons

closeNo built-in advanced analytics

closeMight need technical skill to self-host and maintain

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Frequently Asked Questions

No, OpenSupports does not offer a dedicated mobile app.

Yes, OpenSupports offers an API.

OpenSupports offers support through email and contact forms.

OpenSupports features are used by organizations across industries and sectors, including healthcare, IT, and retail.

Information about third-party integrations has not been specified by the vendor.

OpenSupports primarily supports the English language.

The vendor offers customizable and flexible OpenSupports price plans. Get a detailed OpenSupports cost breakdown tailored to your specific requirements.

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