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OpenSupports

OpenSupports is designed to assist small enterprises and support teams in handling customer requests via an organized, adaptable ticketing system. Although it m...

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OpenSupports is designed to assist small enterprises and support teams in handling customer requests via an organized, adaptable ticketing system. Although it m...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

OpenSupports is designed to assist small enterprises and support teams in handling customer requests via an organized, adaptable ticketing system. Although it may not offer extensive integrations, its straightforward dashboard coupled with knowledge base features promotes effective problem-solving and enhances user contentment. In summary, it serves as a practical and accessible option for organizations in search of a dependable, open-source support system.

Product Details

What Is OpenSupports?

OpenSupports is a ticketing system that is open-source and aims to enhance customer service for small and medium enterprises. This platform acts as a centralized help desk, enabling businesses to handle user inquiries, allocate support responsibilities, and keep a self-service knowledge base. Primarily offered as a self-hosted web application, it creates a lightweight and adaptable space for managing communication and tracking issues. This software is well-suited for service-driven teams seeking a customizable and cost-effective method to efficiently organize their support processes.

OpenSupports Pricing

The provider presents adaptable and customizable pricing plans tailored to your specific needs. Reach out today to request a personalized quote for OpenSupports pricing that suits your business!

OpenSupports Integrations

Currently, there is no information available regarding third-party integrations for this software. Consider scheduling a demo of OpenSupports to discover more about its features and functionalities.

Who Is OpenSupports For?

This software is perfect for various industries and sectors, such as:

  • Healthcare

  • Education

  • Retail

  • IT

Is OpenSupports Right For You?

If you're searching for a transparent, open-source ticketing system that you can control, this software may be the perfect solution. OpenSupports allows you to either host the system on your own or take advantage of its official hosted SaaS plan, giving you flexibility according to your team's technical capabilities. With features like responsive design, customizable email templates, multilingual support, file attachments, and CSV-based user imports, it is an excellent option for teams that require an easy-to-manage help desk that is both free to deploy and simple to tailor.

Still unsure if OpenSupports meets your needs? Feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✔ ticket management
✘ activity dashboard
✘ contact management
✔ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✔ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✔ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Responsive design for desktop and mobile
  • ✔ Multi-language support for global teams
  • ✔ Simple, clean admin panel ease-of-use

Cons

  • ✘ No built-in advanced analytics
  • ✘ Might need technical skill to self-host and maintain

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

No, OpenSupports does not offer a dedicated mobile app.

Yes, OpenSupports offers an API.

OpenSupports offers support through email and contact forms.

OpenSupports features are used by organizations across industries and sectors, including healthcare, IT, and retail.

Information about third-party integrations has not been specified by the vendor.

OpenSupports primarily supports the English language.

The vendor offers customizable and flexible OpenSupports price plans. Get a detailed OpenSupports cost breakdown tailored to your specific requirements.