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Oracle Service

Oracle Service offers a customer service and field operations solution that is enhanced by artificial intelligence. While the extensive features might complicat...

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Oracle Service offers a customer service and field operations solution that is enhanced by artificial intelligence. While the extensive features might complicat...

Watch Demo Get Pricing
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Product Overview

Oracle Service offers a customer service and field operations solution that is enhanced by artificial intelligence. While the extensive features might complicate implementation for smaller teams, the integration of AI, a cohesive data framework, and Redwood user interfaces significantly boost agent productivity and case resolution times. In summary, it serves as a service platform primarily designed for enterprises.

Product Details

What Is Oracle Service?

Oracle Service is a cloud-based platform designed for customer support, catering specifically to medium and large teams. It streamlines various workflows including self-service, agent-assisted support, employee interactions, and field operations. The application harnesses integrated Artificial Intelligence (AI) to prioritize requests, recommend subsequent actions, and formulate responses, ultimately minimizing handling times. Additionally, its knowledge management system enhances self-service options and facilitates the creation of informative articles. Field service scheduling intelligently assigns technicians based on their skills, location, and availability to expedite resolutions.

Oracle Service Pricing

This software features customized pricing options. Reach out today to obtain a tailored quote for your organization regarding Oracle Service.

Oracle Service Integrations

Currently, the vendor has not disclosed any specifics regarding third-party integrations available for this software. To discover more about the capabilities of Oracle Service, consider scheduling a demo.

Who Is Oracle Service For?

Oracle Service is ideal for a diverse array of industries and sectors, such as:

  • Banking

  • Engineering

  • Technology

  • Food and beverage

  • Telecommunications

Is Oracle Service Right For You?

If your business faces challenges like disjointed communication channels, slow case resolutions, or uncoordinated field operations, Oracle Service can help by centralizing service information and automating workflows to alleviate issues and enhance visibility. The built-in AI aids in request triage and response suggestions, while Redwood role-based workspaces minimize context switching for agents.

Still uncertain whether Oracle Service is the solution you need? Feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports workflows tailored to specific industries
  • ✔ Automates daily workflows while keeping agents informed
  • ✔ Enables fast, intelligent service at scale

Cons

  • ✘ Feature compatibility can vary across categories
  • ✘ Customer support time may vary occasionally

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

API availability is not confirmed for this software.

The software supports multiple languages, including English, Italian, Japanese, and more.

The vendor provides tailored pricing. Contact us to request a personalized Oracle Service cost quote based on your institution's requirements.

The platform provides support via ticket submission, live chat, and phone.

Information about third-party integrations has not been specified by the vendor.

Oracle Service is well-suited for a variety of industries and sectors, including banking, engineering, technology, food and beverage, and telecommunications.

No, Oracle Service does not offer a mobile app.