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Orlo

Orlo stands out as the sole digital platform designed for community engagement within the public sector. Although there may be unforeseen updates that can lead...

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Orlo stands out as the sole digital platform designed for community engagement within the public sector. Although there may be unforeseen updates that can lead...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Orlo stands out as the sole digital platform designed for community engagement within the public sector. Although there may be unforeseen updates that can lead to brief interruptions, its capability to consolidate social media management, customer support, and social listening into a secure, integrated inbox helps reduce misinformation and fosters trust among clients.

Product Details

What Is Orlo?

Orlo is a comprehensive, cloud-based solution that combines social media management, social listening (Voice of the Community), and digital customer service. Its primary focus is on assisting public sector organizations in managing their digital communications efficiently, collecting citizen feedback through surveys and media analysis, and providing prompt responses to inquiries via tools like chatbots and live chat. The platform aims to foster trust, combat misinformation, and promote evidence-driven decision-making.

Orlo Pricing

The pricing for Orlo is tailored to meet the specific needs of your organization. Discover a pricing plan that aligns with your business objectives and financial considerations.

Orlo Integrations

This software facilitates integration with various systems and platforms, including:

  • PowerBI

  • Tableau

  • Qlik

  • Orlo Insights

  • Zendesk

  • LexisNexis

Watch the Orlo demo to explore more about its integration capabilities.

Who Is Orlo For?

Orlo is well-suited for a diverse array of sectors and professional services, such as:

  • Public sector

  • Emergency services

  • Healthcare and housing

  • Large enterprises

Is Orlo Right For You?

The Orlo platform is particularly beneficial for public sector organizations, with over 400 clients including UK Police and Government agencies placing their trust in it. It uniquely combines social media management with Voice of the Community insights in one secure hub. With ISO 27001 and Cyber Essentials Plus certifications, Orlo guarantees regulatory compliance and robust data security on a large scale. This all-encompassing, AI-driven solution fosters accountability, addresses misinformation, and enhances essential citizen trust.

If you still have questions about Orlo's features, please reach out to us at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Includes an AI Chatbot capable of automating a significant portion
  • ✔ Unifies Social Media Management, Customer Service, and Voice of the Community
  • ✔ Community engagement platform specifically built for the Public Sector

Cons

  • ✘ Some user reviews suggest the reporting and analytics are less intuitive or less powerful
  • ✘ During peak hours, video uploading might slow down, as reported by some users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Orlo offers support via live representative, chat, email/help desk, phone support, and an extensive help center.

Yes, Orlo offers an API.

Orlo software primarily supports English.

Yes, Orlo does offer a dedicated mobile app.

Orlo features are used by public sector organizations, including UK Constabularies (Police), local councils, government agencies, housing associations, and NHS Trusts.

Orlo price is custom. Get a detailed Orlo cost breakdown tailored to your specific requirements.

Orlo supports integration with a wide range of platforms, including PowerBI, Tableau, Qlik, Insights, Zendesk and LexisNexis.