Orlo

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Engage your community with Orlo, the digital platform designed for the public sector to streamline social media management and enhance client trust.

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Product Overview

Orlo stands out as the sole digital platform designed for community engagement within the public sector. Although there may be unforeseen updates that can lead to brief interruptions, its capability to consolidate social media management, customer support, and social listening into a secure, integrated inbox helps reduce misinformation and fosters trust among clients.

Product Details

What Is Orlo?

Orlo is a comprehensive, cloud-based solution that combines social media management, social listening (Voice of the Community), and digital customer service. Its primary focus is on assisting public sector organizations in managing their digital communications efficiently, collecting citizen feedback through surveys and media analysis, and providing prompt responses to inquiries via tools like chatbots and live chat. The platform aims to foster trust, combat misinformation, and promote evidence-driven decision-making.

Orlo Pricing

The pricing for Orlo is tailored to meet the specific needs of your organization. Discover a pricing plan that aligns with your business objectives and financial considerations.

Orlo Integrations

This software facilitates integration with various systems and platforms, including:

PowerBI
Tableau
Qlik
Orlo Insights
Zendesk
LexisNexis

Watch the Orlo demo to explore more about its integration capabilities.

Who Is Orlo For?

Orlo is well-suited for a diverse array of sectors and professional services, such as:

Public sector
Emergency services
Healthcare and housing
Large enterprises

Is Orlo Right For You?

The Orlo platform is particularly beneficial for public sector organizations, with over 400 clients including UK Police and Government agencies placing their trust in it. It uniquely combines social media management with Voice of the Community insights in one secure hub. With ISO 27001 and Cyber Essentials Plus certifications, Orlo guarantees regulatory compliance and robust data security on a large scale. This all-encompassing, AI-driven solution fosters accountability, addresses misinformation, and enhances essential citizen trust.

If you still have questions about Orlo's features, please reach out to us at info@softwareseekers.com for further assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkIncludes an AI Chatbot capable of automating a significant portion

checkUnifies Social Media Management, Customer Service, and Voice of the Community

checkCommunity engagement platform specifically built for the Public Sector

Cons

closeSome user reviews suggest the reporting and analytics are less intuitive or less powerful

closeDuring peak hours, video uploading might slow down, as reported by some users

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Frequently Asked Questions

Orlo offers support via live representative, chat, email/help desk, phone support, and an extensive help center.

Yes, Orlo offers an API.

Orlo software primarily supports English.

Yes, Orlo does offer a dedicated mobile app.

Orlo features are used by public sector organizations, including UK Constabularies (Police), local councils, government agencies, housing associations, and NHS Trusts.

Orlo price is custom. Get a detailed Orlo cost breakdown tailored to your specific requirements.

Orlo supports integration with a wide range of platforms, including PowerBI, Tableau, Qlik, Insights, Zendesk and LexisNexis.

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