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osTicket

The osTicket platform assists support teams in enhancing their request management by utilizing a centralized ticketing system, automated processes, and a self-s...

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The osTicket platform assists support teams in enhancing their request management by utilizing a centralized ticketing system, automated processes, and a self-s...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

The osTicket platform assists support teams in enhancing their request management by utilizing a centralized ticketing system, automated processes, and a self-service portal. Although the built-in integrations are somewhat restricted, its customizable features provide dependable control for IT departments and service teams aiming for scalable and efficient support operations.

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Product Details

What Is osTicket?

osTicket is a popular open-source ticketing system that helps organizations manage customer service requests through a unified platform. It consolidates inquiries made via email, phone, and web forms into an easy-to-use, multi-user web interface. This system includes features such as dashboard reports, ticket filtering options, customizable help topics, service level agreements, and a dedicated customer support portal. By using osTicket, teams can enhance their support workflows and elevate the customer experience.

osTicket Pricing

The pricing structure for osTicket is as follows:

  • Open Source - Free

  • Cloud-hosted - Starting at $12 per agent per month

  • Virtual Appliance - Custom pricing available

A free trial is also offered. You can request a personalized quote for osTicket that meets your specific needs.

Note: Prices may change over time.

osTicket Integrations

The provider has not specified any third-party integrations for this software. To explore its features and potential compatibility, consider requesting a demo of osTicket.

Who Is osTicket For?

This platform is ideal for organizations in various industries, including:

  • Transportation

  • Education

  • Legal

  • Construction

  • Information Technology

  • Telecommunications

Is osTicket Right For You?

If your organization is looking for a straightforward web-based solution to manage support requests and enhance customer service, osTicket presents an open-source option utilized by numerous teams globally. It effectively integrates inquiries from email, phone, and web forms into a centralized interface designed for efficient support management.

With over five million users and over 15,000 businesses employing it, osTicket could be an excellent choice if you require a widely adopted ticketing system to boost service efficiency and enrich customer interactions.

If you still have questions about whether osTicket is suitable for you, feel free to reach out to our support team at info@softwareseekers.com for assistance in making the right decision.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Auto-assignment streamlines ticket routing effectively
  • ✔ Customer organizations enhance account structure
  • ✔ Supports organized tracking of support requests

Cons

  • ✘ Limited support for internal task organization
  • ✘ The user interface could use a few updates

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Information about third-party integrations has not been specified by the vendor.

No, osTicket does not offer a dedicated mobile application.

Yes, osTicket offers an API.

osTicket primarily supports the English language.

osTicket includes a free open-source edition, a cloud-hosted plan starting at $12/agent/month, and a virtual appliance option with custom pricing, with a free trial also available. Request a detailed osTicket price breakdown for your organization today.

osTicket features are used by organizations across a wide range of sectors and industries, including transportation, education, legal, construction, computer networking, information technology, and telecommunications.

osTicket offers support through phone, email, FAQs, community forum, documentation, and an online contact form.