osTicket

star star star star star 0.0 (0 reviews) | Customer Service Software · Help Desk Software

Streamline your support operations with osTicket's centralized ticketing, automated workflows, and a self-service portal for efficient request management.

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Product Overview

The osTicket platform assists support teams in enhancing their request management by utilizing a centralized ticketing system, automated processes, and a self-service portal. Although the built-in integrations are somewhat restricted, its customizable features provide dependable control for IT departments and service teams aiming for scalable and efficient support operations.

Product Details

What Is osTicket?

osTicket is a popular open-source ticketing system that helps organizations manage customer service requests through a unified platform. It consolidates inquiries made via email, phone, and web forms into an easy-to-use, multi-user web interface. This system includes features such as dashboard reports, ticket filtering options, customizable help topics, service level agreements, and a dedicated customer support portal. By using osTicket, teams can enhance their support workflows and elevate the customer experience.

osTicket Pricing

The pricing structure for osTicket is as follows:

Open Source - Free
Cloud-hosted - Starting at $12 per agent per month
Virtual Appliance - Custom pricing available

A free trial is also offered. You can request a personalized quote for osTicket that meets your specific needs.

Note: Prices may change over time.

osTicket Integrations

The provider has not specified any third-party integrations for this software. To explore its features and potential compatibility, consider requesting a demo of osTicket.

Who Is osTicket For?

This platform is ideal for organizations in various industries, including:

Transportation
Education
Legal
Construction
Information Technology
Telecommunications

Is osTicket Right For You?

If your organization is looking for a straightforward web-based solution to manage support requests and enhance customer service, osTicket presents an open-source option utilized by numerous teams globally. It effectively integrates inquiries from email, phone, and web forms into a centralized interface designed for efficient support management.

With over five million users and over 15,000 businesses employing it, osTicket could be an excellent choice if you require a widely adopted ticketing system to boost service efficiency and enrich customer interactions.

If you still have questions about whether osTicket is suitable for you, feel free to reach out to our support team at info@softwareseekers.com for assistance in making the right decision.

Customer Service Software Features

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Pros & Cons

Pros

checkAuto-assignment streamlines ticket routing effectively

checkCustomer organizations enhance account structure

checkSupports organized tracking of support requests

Cons

closeLimited support for internal task organization

closeThe user interface could use a few updates

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Frequently Asked Questions

Information about third-party integrations has not been specified by the vendor.

No, osTicket does not offer a dedicated mobile application.

Yes, osTicket offers an API.

osTicket primarily supports the English language.

osTicket includes a free open-source edition, a cloud-hosted plan starting at $12/agent/month, and a virtual appliance option with custom pricing, with a free trial also available. Request a detailed osTicket price breakdown for your organization today.

osTicket features are used by organizations across a wide range of sectors and industries, including transportation, education, legal, construction, computer networking, information technology, and telecommunications.

osTicket offers support through phone, email, FAQs, community forum, documentation, and an online contact form.

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