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OTOBO

OTOBO provides a versatile service management platform designed to assist organizations in handling customer support, IT assistance, and service requests across...

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OTOBO provides a versatile service management platform designed to assist organizations in handling customer support, IT assistance, and service requests across...

Watch Demo Get Pricing
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Product Overview

OTOBO provides a versatile service management platform designed to assist organizations in handling customer support, IT assistance, and service requests across the enterprise from one integrated system. Although new users might find the interface somewhat intricate, its centralized ticketing system, self-service features, and automated workflows render it a reliable choice for expanding service teams.

Product Details

What Is OTOBO?

OTOBO is an online service management platform crafted to streamline communication and automate service delivery. It integrates IT service management with customer service management into one cohesive interface, facilitating efficient ticket processing and workflow management. With a customizable self-service portal and powerful process automation, OTOBO assists companies in breaking down data silos, minimizing response times, and expanding their support capabilities without ongoing software licensing costs.

OTOBO Pricing

The pricing for this software generally operates on a quote-based system, customized to meet the unique requirements of your organization. The estimated price range for OTOBO software falls between $10 and $100. Reach out today for a tailored OTOBO price estimate for your business!

Note: The pricing information has been gathered from external sources and may vary.

OTOBO Integrations

This software is capable of integrating with various systems and platforms, including SAP. Check out the OTOBO demo to discover more about its integration capabilities.

Who Is OTOBO For?

OTOBO caters to a diverse array of industries and sectors, such as:

  • Information technology

  • Manufacturing

  • Logistics

  • Government

  • Education

Is OTOBO Right For You?

Organizations aiming for comprehensive control over service management while maintaining top-notch security and compliance—including ISO 27001—will find OTOBO beneficial. Its scalable, open-source framework accommodates IT, customer, and enterprise service workflows, making it suitable for both governmental and corporate settings. Case studies reveal successful implementations with clients such as Stadtwerke Passau and the City of Cham, showcasing its effectiveness in managing intricate service processes.

If you still have questions about whether OTOBO is the right choice for you, feel free to contact our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralized ticketing improves transparency and workflow efficiency
  • ✔ Integrated self‑service portal reduces support workload
  • ✔ Automated workflows relieve teams from repetitive tasks

Cons

  • ✘ Customization options may be limited without expertise
  • ✘ No dedicated mobile application available currently

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, OTOBO offers an API.

OTOBO offers support via phone, email, and an online contact form.

OTOBO software primarily supports English and German.

OTOBO pricing is quote-based, with estimated costs ranging from $10–$100. Get a detailed OTOBO cost breakdown to make an informed decision.

OTOBO features are used by IT teams, customer support departments, service managers, government agencies, and enterprise organizations.

No, OTOBO does not offer a dedicated mobile app.

OTOBO integrates with various systems and platforms, including SAP.