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OTRS

OTRS provides an all-encompassing, ticket-driven platform designed for handling IT Service Management (ITSM), customer support, and compliance workflows. While...

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OTRS provides an all-encompassing, ticket-driven platform designed for handling IT Service Management (ITSM), customer support, and compliance workflows. While...

Watch Demo Get Pricing
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Product Overview

OTRS provides an all-encompassing, ticket-driven platform designed for handling IT Service Management (ITSM), customer support, and compliance workflows. While the initial setup can be intricate and may necessitate some dedicated time, its emphasis on security and robust automation capabilities position it as a top option for intricate enterprise service requirements.

Product Details

What Is OTRS?

OTRS is an all-in-one service management platform that provides robust tools for IT Service Management (ITSM), Customer Service, Information Security Management Systems (ISMS), and Cyber Defense. This solution is designed on a highly adaptable, modular framework that utilizes a ticketing system to oversee service requests, incidents, and well-organized compliance workflows. OTRS empowers organizations to standardize their service delivery, reduce risks, and automate essential business processes while keeping a thorough audit trail of all interactions.

OTRS Pricing

The pricing for OTRS is based on quotes. Estimates from various third-party sources and industry standards indicate costs ranging from approximately $25 to $100 per agent each month, depending on the chosen modules and the size of the organization.

  • Implementation and setup costs: Estimated between $3,500 and $20,000

  • Customization and integration costs: Typically vary from $2,000 to over $15,000, depending on the project's scope

  • Hosting or infrastructure costs: For self-hosted deployments, expect around $1,500 to over $5,000 annually

Request a personalized OTRS cost estimate tailored for your business.

Note: Pricing information is sourced from publicly available third-party data and industry benchmarks. Actual costs may differ.

OTRS Integrations

OTRS offers integration options through its app marketplace, facilitating connections with enterprise systems such as:

  • Azure Data Catalogue

  • Salesforce

  • Microsoft Teams

  • SAP Agent Performance Management

  • Slack

  • Jira Software

Request a demonstration of OTRS to explore its complete integration capabilities and potential compatibility.

Who Is OTRS For?

The OTRS software caters to a diverse array of industries and sectors, including:

  • Aviation

  • Education

  • Professional services

  • Manufacturing

  • Healthcare

  • Real estate

Is OTRS Right For You?

If you seek a secure and flexible solution that centralizes your IT, customer service, and compliance processes within a single auditable ticketing system, OTRS is an excellent choice. It is particularly proficient in handling security incidents, managing IT assets, and automating intricate internal governance workflows. The platform guarantees strong data security and scalable support while ensuring confidentiality across client operations and multi-jurisdictional issues.

If you are still uncertain whether OTRS fits your needs, reach out to our customer support team at info@softwareseekers.com. They will assist you in making the best choice.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✔ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✔ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✔ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✔ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Accelerated ticket processing
  • ✔ Powerful set of core service features
  • ✔ Optimized customer interaction management

Cons

  • ✘ Lack of customization features
  • ✘ Delays in handling multiple tickets at the same time

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, OTRS provides API access to facilitate integration with other enterprise systems.

OTRS supports multiple languages, often including English, German, and Hungarian.

OTRS pricing follows a custom-quote subscription model, with estimations putting the range between $25 to $100/agent/month. Request a custom OTRS price quotation to get a personalized estimate.

Yes, OTRS offers a native mobile app.

Typical users include industries like IT, manufacturing, aviation, real estate, education, and others.

OTRS integrates with enterprise tools like Microsoft Active Directory, Salesforce, Microsoft Word, and SAP via its API and standard protocols.

OTRS provides support via a contact form and help center.