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Ovation

Ovation enables dining establishments to gather customer feedback, address concerns promptly, and obtain valuable insights into their operations via surveys, an...

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Ovation enables dining establishments to gather customer feedback, address concerns promptly, and obtain valuable insights into their operations via surveys, an...

Watch Demo Get Pricing
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Product Overview

Ovation enables dining establishments to gather customer feedback, address concerns promptly, and obtain valuable insights into their operations via surveys, analytics, and reputation management features. Although tailored for the restaurant industry, it caters to both single and multi-location teams, enhancing the guest experience, pinpointing problems early on, and facilitating decisions based on data analysis.

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Product Details

What Is Ovation?

Ovation is a specialized software platform aimed at enhancing guest experiences in restaurants and multi-location dining brands. This tool allows teams to gather feedback from guests via surveys, handle recovery efforts, and track their reputation across various channels. Additionally, it offers comprehensive reporting, operational insights, and data analysis to pinpoint issues at specific locations. With Ovation, restaurant managers can gain a clearer understanding of guest sentiments, address concerns promptly, and leverage feedback data to drive operational enhancements and make revenue-oriented decisions.

Ovation Pricing

The company provides adaptable and customizable pricing plans tailored to meet your specific needs. Reach out today to obtain a personalized quote for Ovation pricing that suits your business!

Note: Pricing may vary.

Ovation Integrations

This software seamlessly integrates with several systems and platforms, including:

  • ChowNow

  • Flipdish

  • Lunchbox

  • Incentivio

Schedule a complimentary demo of Ovation to discover more about its integration capabilities.

Who Is Ovation For?

Ovation is perfect for various sectors that focus on guest-centered food and dining services, such as:

  • Restaurants

  • Hospitality

  • Foodservice

  • Quick service

  • Fast casual

  • Casual dining

Is Ovation Right For You?

If you operate a restaurant or are part of a multi-location team like those at MOOYAH, Friendly’s, Dave’s Hot Chicken, or PDQ Chicken, Ovation offers a systematic method for grasping guest sentiments and managing experiences through centralized feedback and recovery processes.

Trusted by numerous restaurants, Ovation adheres to GDPR regulations and is specifically designed for the restaurant industry. It could be an excellent choice if your organization prioritizes insight into guest experiences and consistent problem resolution across locations.

Still uncertain whether Ovation is the right solution for you? Feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Users appreciate SMS-based feedback collection
  • ✔ Praised for real-time guest issue recovery
  • ✔ Supports visibility across multiple locations

Cons

  • ✘ Lacks mobile or offline accessibility
  • ✘ Limited reporting flexibility for some teams

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Ovation price is custom based, tailored to organization’s specific requirements. Get a detailed Ovation cost breakdown tailored to your specific requirements.

Ovation integrates with multiple systems and platforms, including Luchbox, ChowNow, and Flipdish.

No, Ovation does not offer an API.

No, Ovation does offer a dedicated mobile app for both Android and iOS.

Ovation primarily supports the English language.

Ovation offers support through phone and email.

Ovation features are used by a wide range of industries and sectors, involved in guest-focused food and dining operations, including foodservices, restaurants, and hospitality.