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PartnerHero

PartnerHero is a comprehensive customer service solution that combines AI-driven support with skilled customer experience (CX) teams and automated quality check...

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PartnerHero is a comprehensive customer service solution that combines AI-driven support with skilled customer experience (CX) teams and automated quality check...

Watch Demo Get Pricing
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Product Overview

PartnerHero is a comprehensive customer service solution that combines AI-driven support with skilled customer experience (CX) teams and automated quality checks, enhancing both efficiency and customer contentment. Although the platform may experience sluggishness during heavy usage, it offers strong omnichannel assistance and valuable insights into customer interactions, making it suitable for scalable global service operations.

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Product Details

What Is PartnerHero?

PartnerHero, which has been acquired by Crescendo, is an innovative customer service platform hosted in the cloud. It offers outsourced support services that blend the expertise of human customer experience professionals with advanced AI technology from Crescendo. This platform delivers omnichannel assistance through voice, chat, and email while also incorporating automated quality assurance and performance metrics based on outcomes. Additionally, it creates specialized support teams and operational knowledge centers that facilitate quicker onboarding, testing, and ongoing reporting of customer interactions.

PartnerHero Pricing

The pricing structure for PartnerHero is based on several plans:

  • Managed AI Plan: starting at $2900/month ($1.25 per resolved issue; volume discounts available)

  • Managed AI and SuperHumans Plan: starting at $2900/month ($2.25 per resolved issue; volume discounts available)

You can obtain a tailored PartnerHero pricing plan that fits your specific business needs and budget.

Please note that pricing is subject to change.

PartnerHero Integrations

PartnerHero seamlessly integrates with a variety of applications, including:

  • Jira Software

  • Stripe

  • Zendesk Suite

  • Salesforce

  • HubSpot CRM Software

Schedule a complimentary demo of PartnerHero to discover more about its integration capabilities.

Who Is PartnerHero For?

This platform is ideal for businesses in the following sectors:

  • Ecommerce and Direct-to-Consumer (DTC)

  • Education Technology (Edtech)

  • Financial Technology (Fintech)

  • Food and Delivery Services

  • Health and Wellness

  • Software as a Service (SaaS)

Is PartnerHero Right For You?

PartnerHero is designed for organizations looking to enhance their customer experience operations by combining AI capabilities with skilled human agents. It provides global support and ensures professional management of customer inquiries across various channels, along with automated quality assurance and insights into interactions that drive performance improvements.

If you're still uncertain whether PartnerHero suits your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides AI-assisted omnichannel responses
  • ✔ Automates quality assurance
  • ✔ Offers deep insights and reporting on ‘CX’ outcomes
  • ✔ Enhances visibility and decision making

Cons

  • ✘ Updates may slow down implementation time
  • ✘ Extensive capabilities may initially overwhelm users

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The vendor offers customized pricing plans according to different business needs. It offers a Managed AI Plan starting at $2900/month ($1.25/solve/volume discounts available) and a Managed AI and SuperHumans Plan starting at $2900/month ($2.25/solve/volume discounts available). Get a customized PartnerHero cost breakdown for your business today.

Yes, PartnerHero does offer an API.

PartnerHero software supports English language only.

No, PartnerHero does not offer a mobile app.

The typical users of PartnerHero include sectors like ecommerce and DTC, edtech, fintech, food and delivery, health and wellness, and saas.

PartnerHero offers support through form submission.

PartnerHero software integrates with a wide range of apps, including Jira software, Stripe, Zendesk Suite, Salesforce, and HubSpot CRM software.