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PHPKB

PHPKB is a comprehensive customer support solution designed to provide robust self-service portals along with support for multiple languages, ensuring quick acc...

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PHPKB is a comprehensive customer support solution designed to provide robust self-service portals along with support for multiple languages, ensuring quick acc...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

PHPKB is a comprehensive customer support solution designed to provide robust self-service portals along with support for multiple languages, ensuring quick access to reliable information. Although there are areas in the platform's analytics component that could benefit from enhancement, its sophisticated analytics do enhance content management and improve staff efficiency.

Product Details

What Is PHPKB?

PHPKB is a cloud-based solution designed for customer service that simplifies the sharing of knowledge and boosts support capabilities by offering rapid, self-service access to reliable information. It effectively captures, stores, retrieves, and disseminates knowledge, minimizing the need for extensive training for support personnel. Additionally, the platform enables organizations to build public and private knowledge bases, help centers, manuals, and documentation, all while saving time and enhancing service quality.

PHPKB Pricing

The pricing for PHPKB is structured around several plans:

  • Premium Plan: $135/year

  • Basic Plan: $75/year

To receive a PHPKB price tailored to your business needs and budget, please inquire.

Note: Prices are subject to change.

PHPKB Integrations

The PHPKB software can connect with a variety of applications, including:

  • Zendesk Suite

  • Desk.com

  • Google Analytics

  • Wufoo

  • Olark Chat

  • SnapEngage Chat

  • Tidio Chat

Schedule a complimentary demo of PHPKB to discover more about its integration options.

Who Is PHPKB For?

This software is ideal for various sectors such as:

  • Customer Service

  • IT

  • Education

Is PHPKB Right For You?

PHPKB is perfect for organizations looking to enhance customer service and manage internal knowledge more efficiently. It provides quick access to information, allowing both staff and customers to independently find solutions. The platform supports content in multiple languages, making it beneficial for international audiences. Moreover, it includes a self-service portal designed to lower the volume of support tickets while ensuring quality remains high.

If you’re still uncertain whether PHPKB meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers multi-language support for global customers
  • ✔ Delivers a self-service portal to reduce support tickets
  • ✔ Provides document versioning to prevent data loss
  • ✔ Includes knowledge analytics for performance insights

Cons

  • ✘ It may offer limited knowledge base portal customization options
  • ✘ The platform may require some improvements in its device compatibility

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The vendor offers customized pricing plans according to different business needs. It offers a Premium Plan at $135/year and a Basic Plan at $75/year. Get a customized PHPKB cost breakdown for your business today.

PHPKB software supports English language only.

PHPKB software integrates with a wide range of apps, including Zendesk Suite, Desk.com, Google Analytics, Wufoo, Olark Chat, SnapEngage Chat, Tidio Chat, and more.

Yes, PHPKB does offer an API.

No, PHPKB does not offer a mobile app.

The typical users of PHPKB include sectors like customer service, IT, and education.

PHPKB offers support through email, phone number, and form submission.