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Pulsedesk

The live chat feature from Pulsedesk facilitates immediate interaction with customers, allowing teams to address inquiries on the spot by delivering the informa...

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The live chat feature from Pulsedesk facilitates immediate interaction with customers, allowing teams to address inquiries on the spot by delivering the informa...

Watch Demo Get Pricing
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Product Overview

The live chat feature from Pulsedesk facilitates immediate interaction with customers, allowing teams to address inquiries on the spot by delivering the information clients seek. Although there might be a slight learning curve with the interface at first, the automation capabilities and integrated inbox significantly improve response efficiency over time. This solution is particularly beneficial for small to medium-sized enterprises requiring effective support systems.

Product Details

What Is Pulsedesk?

Pulsedesk is an innovative cloud-based platform designed for help desk and customer service management. It seamlessly integrates live chat, ticket management, and a user-friendly client portal to streamline customer interactions. Businesses can easily capture inquiries from various sources such as email, chat, and messaging platforms, converting them into tickets to enhance support processes. With its built-in automation features and customizable knowledge base, Pulsedesk empowers teams to respond more quickly, lighten their workload, and maintain consistent and organized support as the business grows.

Pulsedesk Pricing

Pulsedesk offers pricing options for both Cloud SaaS and on-premise setups. A 14-day free trial is also available. Here’s a breakdown of the costs:

Cloud SaaS:

  • 3 months: $10 per user per month

  • 6 months: $9 per user per month

  • 12 months: $8 per user per month

On-premise:

  • Base plan: $8000/year

  • Support: $3500/year

For a customized pricing quote tailored to your business needs, feel free to reach out.

Please note that pricing may change at any time.

Pulsedesk Integrations

This software can integrate with various platforms, including:

  • Jira software

  • Zapier software

  • Active Directory

Schedule a complimentary demo of Pulsedesk to explore its integration capabilities further.

Who Is Pulsedesk For?

Pulsedesk caters to numerous industries, such as:

  • E-commerce

  • SaaS & tech support

  • Retail

Is Pulsedesk Right For You?

If your business is struggling with a high volume of customer inquiries, slow response times, or fragmented communication, Pulsedesk can help you regain control by consolidating all channels into one organized help desk environment. Its automation features, tracking capabilities, and ticketing tools minimize missed messages and enhance the efficiency of support teams. Trusted by companies like Platron and Hiper, Pulsedesk serves over 100,000 customers each month, making it a reliable choice for expanding service teams.

If you're still uncertain about whether Pulsedesk is the right fit for you, please reach out to our support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Unlimited automations & workflows
  • ✔ Easy knowledge base creation
  • ✔ Intuitive ticket management system

Cons

  • ✘ Fewer integrations compared to large competitors
  • ✘ Limited scalability for large enterprises

Price

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Pulsedesk provides an open API for integration.

Pulsedesk is primarily available in English and Portuguese.

It integrates with Jira Software, Zapier, and Active Directory.

Typical users include e-commerce brands, SaaS teams, startups, and online retailers.

It offers support via email, call, live chat, and a knowledge base.

Yes, Pulsedesk offers a mobile application for iOS and Android.

The Pulsedesk price offers 3-month, 6-month, and 12-month plans. Request a personalized Pulsedesk pricing quote for your business.