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pulseM

pulseM facilitates the creation and oversight of customer feedback for home service companies, providing automated requests for reviews and profiles of technici...

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pulseM facilitates the creation and oversight of customer feedback for home service companies, providing automated requests for reviews and profiles of technici...

Watch Demo Get Pricing
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Product Overview

pulseM facilitates the creation and oversight of customer feedback for home service companies, providing automated requests for reviews and profiles of technicians to enhance credibility. While a number of users have noted that customer support response times can be sluggish, the platform’s unified dashboard and two-way communication features enhance the process of capturing reviews and managing follow-ups. In summary, it serves as an effective tool for managing reputation.

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Product Details

What Is PulseM?

pulseM is a cloud-based platform designed for managing reviews and reputation tailored specifically for home service companies. It streamlines the process of requesting reviews after jobs, provides bios of technicians, and sends dispatch notifications to instill confidence in homeowners. Additionally, it aggregates reviews into one easy-to-use dashboard for monitoring and responding effectively. Geared towards industries such as HVAC, plumbing, electrical, and other field-service sectors, pulseM aids teams in gathering timely feedback, minimizing manual follow-ups, and identifying recurring service challenges to enhance operations.

PulseM Pricing

The provider offers a variety of plans to meet the needs of different team sizes:

  • 1 technician: $99/month

  • Up to 3 technicians: $249/month

  • Up to 7 technicians: $399/month

  • Up to 15 technicians: $799/month

  • Up to 30 technicians: $899/month

  • 30+ technicians: Custom pricing

Get in touch for a personalized pricing quote tailored to your business needs.

Note: Pricing may vary.

PulseM Integrations

This software offers integration capabilities with several platforms and systems, including:

  • Google

  • Facebook

  • Customer Lobby

  • Field Service Management

  • Google Reviews

Schedule a free demo of pulseM to explore more about its integration possibilities.

Who Is PulseM For?

pulseM is ideal for a broad spectrum of industries, such as:

  • HVAC

  • Plumbing

  • Electrical

  • General contracting

  • Pest control

  • Cleaning services

  • Appliance repair

Is PulseM Right For You?

If your organization faces challenges in obtaining timely and credible customer feedback while also reassuring homeowners prior to appointments, pulseM can help. It automates the process of post-service review requests and provides technician bios along with dispatch notifications that ease on-site interactions. The centralized dashboard highlights service-related issues and includes tools for incentivizing employees to enhance field performance; onboarding features an integration specialist who assists with workflow mapping.

If you're still uncertain whether pulseM is suitable for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
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✘ customizable dashboards
✘ file sharing management
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✘ real time communication
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✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✔ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Generate more Google and Facebook reviews quickly
  • ✔ Provide technician bios and dispatch notifications
  • ✔ Support ServiceTitan and other FSM integrations

Cons

  • ✘ Customer support response times are slow
  • ✘ Some users experience occasional difficulty navigating certain features

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software supports integration with multiple systems and platforms, including Google, Facebook, Customer Lobby, Field Service Management, and Google Reviews.

Yes, PulseM offers a mobile app for both Android and iOS users.

No, PulseM does not offer an API.

The software supports English only.

The vendor offers multiple plans based on team size: 1 technician ($99/month), up to 3 technicians ($249/month), up to 7 technicians ($399/month), up to 15 technicians ($799/month), up to 30 technicians ($899/month), and more than 30 technicians with custom pricing. Contact us to request a personalized PulseM cost quote based on your institution's requirements.

Typical users are home service and field-service companies: HVAC, plumbing, electrical, pest control, cleaning services, appliance repair, and related contractors.

pulseM provides phone support, a help center, demo/onboarding services, and an assigned integration specialist during setup.