pulseM

star star star star star 0.0 (0 reviews) | Customer Service Software · Automated Appointment Reminder

Boost your home service business's reputation with pulseM's automated review requests and centralized dashboard for easy management and follow-up.

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Product Overview

pulseM facilitates the creation and oversight of customer feedback for home service companies, providing automated requests for reviews and profiles of technicians to enhance credibility. While a number of users have noted that customer support response times can be sluggish, the platform’s unified dashboard and two-way communication features enhance the process of capturing reviews and managing follow-ups. In summary, it serves as an effective tool for managing reputation.

Product Details

What Is PulseM?

pulseM is a cloud-based platform designed for managing reviews and reputation tailored specifically for home service companies. It streamlines the process of requesting reviews after jobs, provides bios of technicians, and sends dispatch notifications to instill confidence in homeowners. Additionally, it aggregates reviews into one easy-to-use dashboard for monitoring and responding effectively. Geared towards industries such as HVAC, plumbing, electrical, and other field-service sectors, pulseM aids teams in gathering timely feedback, minimizing manual follow-ups, and identifying recurring service challenges to enhance operations.

PulseM Pricing

The provider offers a variety of plans to meet the needs of different team sizes:

1 technician: $99/month
Up to 3 technicians: $249/month
Up to 7 technicians: $399/month
Up to 15 technicians: $799/month
Up to 30 technicians: $899/month
30+ technicians: Custom pricing

Get in touch for a personalized pricing quote tailored to your business needs.

Note: Pricing may vary.

PulseM Integrations

This software offers integration capabilities with several platforms and systems, including:

Google
Facebook
Customer Lobby
Field Service Management
Google Reviews

Schedule a free demo of pulseM to explore more about its integration possibilities.

Who Is PulseM For?

pulseM is ideal for a broad spectrum of industries, such as:

HVAC
Plumbing
Electrical
General contracting
Pest control
Cleaning services
Appliance repair

Is PulseM Right For You?

If your organization faces challenges in obtaining timely and credible customer feedback while also reassuring homeowners prior to appointments, pulseM can help. It automates the process of post-service review requests and provides technician bios along with dispatch notifications that ease on-site interactions. The centralized dashboard highlights service-related issues and includes tools for incentivizing employees to enhance field performance; onboarding features an integration specialist who assists with workflow mapping.

If you're still uncertain whether pulseM is suitable for your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkGenerate more Google and Facebook reviews quickly

checkProvide technician bios and dispatch notifications

checkSupport ServiceTitan and other FSM integrations

Cons

closeCustomer support response times are slow

closeSome users experience occasional difficulty navigating certain features

User Reviews

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Frequently Asked Questions

The software supports integration with multiple systems and platforms, including Google, Facebook, Customer Lobby, Field Service Management, and Google Reviews.

Yes, PulseM offers a mobile app for both Android and iOS users.

No, PulseM does not offer an API.

The software supports English only.

The vendor offers multiple plans based on team size: 1 technician ($99/month), up to 3 technicians ($249/month), up to 7 technicians ($399/month), up to 15 technicians ($799/month), up to 30 technicians ($899/month), and more than 30 technicians with custom pricing. Contact us to request a personalized PulseM cost quote based on your institution's requirements.

Typical users are home service and field-service companies: HVAC, plumbing, electrical, pest control, cleaning services, appliance repair, and related contractors.

pulseM provides phone support, a help center, demo/onboarding services, and an assigned integration specialist during setup.

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