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Puzzel

Puzzel streamlines workflows and enhances agent productivity to speed up the delivery of customer service. Although the platform has limited access to raw data,...

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Puzzel streamlines workflows and enhances agent productivity to speed up the delivery of customer service. Although the platform has limited access to raw data,...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Puzzel streamlines workflows and enhances agent productivity to speed up the delivery of customer service. Although the platform has limited access to raw data, its extensive array of tools empowers teams to provide scalable and uniform support. In summary, Puzzel stands out as a dependable solution for businesses aiming to improve customer satisfaction.

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Product Details

What Is Puzzel?

Puzzel provides a sophisticated, AI-driven cloud contact center solution tailored to manage large volumes of customer interactions effectively. Utilizing features such as conversational intelligence and knowledge management, the platform enables agents to swiftly find information, grasp customer intent, and offer precise solutions more quickly. It is designed to grow alongside your business, ensuring consistent service quality and support for multiple locations. The system focuses on improving agent efficiency and enhancing customer retention effortlessly.

Puzzel Pricing

Puzzel offers several pricing plans tailored to meet diverse business requirements:

  • Resolve

  • Impress

  • Power

Request a customized Puzzel pricing quote for your organization today!

Note: The pricing is subject to change.

Puzzel Integrations

Puzzel seamlessly integrates with the following tools and platforms:

  • Zendesk Suite

  • Calabrio ONE

  • Aircall

  • Dynamics 365

  • Twilio software

  • Genesys

  • Eckoh

Schedule a free Puzzel demo to discover more about the integration options.

Who Is Puzzel For?

Puzzel is well-suited for various sectors and industries, including:

  • Retail

  • Travel and hospitality

  • Banking

  • Energy and utilities

  • Insurance

Is Puzzel Right For You?

If your aim is to upgrade a contact center with scalable, AI-enhanced technology, then Puzzel offers an attractive solution. Its extensive range of features, which includes quality management and workforce management, establishes it as a robust end-to-end platform for intricate service settings. With a commitment to cloud-based adaptability and a strong emphasis on self-service automation, it stands out as an excellent choice for enterprises that value smooth customer experiences.

If you’re still uncertain whether Puzzel software is the right choice for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Provides an easy-to-use interface
  • ✔ Straightforward tool implementation
  • ✔ Excellent customer support

Cons

  • ✘ Lacks the option to input custom keywords
  • ✘ Searching for customers by numbers can be challenging

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Puzzel price plans (Resolve, Impress, and Power) are customized according to varying business needs. Receive a personalized Puzzel cost estimate specific to your organization.

Yes, Puzzel does offer an API.

Puzzel features support organizations in the retail, travel and hospitality, banking, energy and utilities, and insurance industries.

Puzzel supports the English, Danish, Norwegian, and Swedish languages.

Yes, Puzzel offers a dedicated mobile app.

Puzzel integrates with Zendesk Suite, Calabrio ONE, Aircall, Dynamics 365, Twilio software, Genesys, and Eckoh software.

Puzzel offers support via phone and email. Users can also fill out an online form to get in touch with the team.