logo

QEval

QEval provides a quality assurance platform for contact centers that leverages artificial intelligence to oversee all interactions, including calls, chats, and...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

QEval provides a quality assurance platform for contact centers that leverages artificial intelligence to oversee all interactions, including calls, chats, and...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

QEval provides a quality assurance platform for contact centers that leverages artificial intelligence to oversee all interactions, including calls, chats, and emails. Although it might demand considerable configuration for smaller teams, its capabilities in real-time analytics, automated scoring, and coaching tools significantly enhance agent performance and service quality.

Product Details

What Is QEval?

QEval is an innovative quality management solution hosted in the cloud, designed to enhance contact center operations using artificial intelligence. It automatically transcribes and evaluates every customer interaction, effectively removing the unpredictability of random sampling. Noteworthy features include real-time sentiment assessment and automated scoring, which significantly lessen manual tasks while uncovering opportunities for coaching. This software effectively tackles the challenge of limited visibility, making it crucial for businesses looking to expand their support teams.

QEval Pricing

QEval provides the following subscription options:

  • QEval Manual: $40/user/month

  • QEval AI: $100/user/month

Request a customized pricing quote for your business regarding QEval today!

Please note that the pricing information has been obtained from third-party sources and may vary.

QEval Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Notion software

  • Twilio software

  • RingCentral contact center

  • Zoom meetings

  • HubSpot CRM software

Watch the QEval demo to discover more about its integration options.

Who Is QEval For?

QEval is well-suited for a diverse array of industries and sectors, such as:

  • Telecommunications

  • Healthcare services

  • Retail and e-commerce

  • Banking and finance

  • Travel and hospitality

  • Higher education

  • Automotive manufacturing

Is QEval Right For You?

QEval is particularly beneficial for mid-sized to large contact centers that require comprehensive oversight in regulated fields like healthcare and telecommunications. Unlike traditional solutions, it reviews all customer interactions to minimize compliance gaps. This scalable cloud-based platform guarantees PCI compliance and strong data security, transforming interaction data into valuable insights. With its real-time analytics and AI-driven reporting capabilities, QEval enables teams to enhance their performance and provide consistent, high-quality customer experiences.

If you still have questions about QEval, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Robust analytics and reporting tools boost contact center performance
  • ✔ Real‑time dashboards enable immediate monitoring and decision making
  • ✔ AI‑powered speech and text analytics capture interaction insights efficiently

Cons

  • ✘ Call transcripts may occasionally contain minor inaccuracies
  • ✘ Playback may occasionally be limited by certain web browsers

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with QEval.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

QEval integrates with Zoom, RingCentral, HubSpot, Twilio, and Notion.

QEval software primarily supports English.

QEval features are used by contact center managers, quality assurance teams, customer experience leaders, compliance officers, and operations analysts to monitor performance and improve service quality.

No, QEval does not offer a dedicated mobile app.

QEval price starts at $40/user/month for the Manual plan, while the AI plan is available at $100/user/month. Get a detailed QEval cost breakdown to make an informed decision.

QEval offers support via phone, email, FAQs, and a knowledge base.

Yes, QEval offers an API.