QEval

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Enhance your contact center's performance with QEval's AI-driven quality assurance platform, offering real-time analytics and automated coaching tools.

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Product Overview

QEval provides a quality assurance platform for contact centers that leverages artificial intelligence to oversee all interactions, including calls, chats, and emails. Although it might demand considerable configuration for smaller teams, its capabilities in real-time analytics, automated scoring, and coaching tools significantly enhance agent performance and service quality.

Product Details

What Is QEval?

QEval is an innovative quality management solution hosted in the cloud, designed to enhance contact center operations using artificial intelligence. It automatically transcribes and evaluates every customer interaction, effectively removing the unpredictability of random sampling. Noteworthy features include real-time sentiment assessment and automated scoring, which significantly lessen manual tasks while uncovering opportunities for coaching. This software effectively tackles the challenge of limited visibility, making it crucial for businesses looking to expand their support teams.

QEval Pricing

QEval provides the following subscription options:

QEval Manual: $40/user/month
QEval AI: $100/user/month

Request a customized pricing quote for your business regarding QEval today!

Please note that the pricing information has been obtained from third-party sources and may vary.

QEval Integrations

This software seamlessly integrates with various systems and platforms, including:

Notion software
Twilio software
RingCentral contact center
Zoom meetings
HubSpot CRM software

Watch the QEval demo to discover more about its integration options.

Who Is QEval For?

QEval is well-suited for a diverse array of industries and sectors, such as:

Telecommunications
Healthcare services
Retail and e-commerce
Banking and finance
Travel and hospitality
Higher education
Automotive manufacturing

Is QEval Right For You?

QEval is particularly beneficial for mid-sized to large contact centers that require comprehensive oversight in regulated fields like healthcare and telecommunications. Unlike traditional solutions, it reviews all customer interactions to minimize compliance gaps. This scalable cloud-based platform guarantees PCI compliance and strong data security, transforming interaction data into valuable insights. With its real-time analytics and AI-driven reporting capabilities, QEval enables teams to enhance their performance and provide consistent, high-quality customer experiences.

If you still have questions about QEval, feel free to reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkRobust analytics and reporting tools boost contact center performance

checkReal‑time dashboards enable immediate monitoring and decision making

checkAI‑powered speech and text analytics capture interaction insights efficiently

Cons

closeCall transcripts may occasionally contain minor inaccuracies

closePlayback may occasionally be limited by certain web browsers

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Frequently Asked Questions

QEval integrates with Zoom, RingCentral, HubSpot, Twilio, and Notion.

QEval software primarily supports English.

QEval features are used by contact center managers, quality assurance teams, customer experience leaders, compliance officers, and operations analysts to monitor performance and improve service quality.

No, QEval does not offer a dedicated mobile app.

QEval price starts at $40/user/month for the Manual plan, while the AI plan is available at $100/user/month. Get a detailed QEval cost breakdown to make an informed decision.

QEval offers support via phone, email, FAQs, and a knowledge base.

Yes, QEval offers an API.

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