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Ravenna

Ravenna is a cutting-edge ITSM platform that leverages artificial intelligence to streamline support within Slack and Teams. By utilizing conversational ticketi...

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Ravenna is a cutting-edge ITSM platform that leverages artificial intelligence to streamline support within Slack and Teams. By utilizing conversational ticketi...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Ravenna is a cutting-edge ITSM platform that leverages artificial intelligence to streamline support within Slack and Teams. By utilizing conversational ticketing and generating knowledge automatically, it enhances user experience. While its chat-centric approach might not suit every organization, particularly those that do not prioritize collaborative tools, this emphasis fosters quicker problem-solving, more efficient workflows, and increased employee satisfaction by providing intelligent and efficient support.

Product Details

What Is Ravenna?

Ravenna is a cutting-edge IT Service Management (ITSM) solution powered by artificial intelligence, aimed at transforming internal support. It operates seamlessly within popular corporate communication tools such as Slack and Microsoft Teams. By utilizing conversational AI, it efficiently addresses support requests, auto-generates knowledge base articles, and manages sophisticated workflows across various departments like IT, HR, Finance, and Operations. The goal of Ravenna is to replace outdated ticketing systems with a smooth, instant chat-based experience.

Ravenna Pricing

The pricing for Ravenna is determined by the number of agents utilizing the platform within a month.

Request a customized price quote for your business today!

Ravenna Integrations

Ravenna offers integration with numerous software applications, including:

  • Slack

  • Microsoft Teams

  • Jira

  • Notion

  • Google Drive

Request a complimentary demo of Ravenna to discover more about its integration capabilities.

Who Is Ravenna For?

This solution is particularly beneficial for the following teams:

  • IT

  • HR

  • GTM

  • Operational teams

Is Ravenna Right For You?

The Ravenna software is well-suited for large organizations that primarily use Slack or Microsoft Teams for collaboration and have support teams overwhelmed by repetitive, low-value tickets. Its AI-driven features—including AI-generated knowledge creation and human-supervised, AI-enhanced responses (Summaries)—provide an innovative approach to internal service management. If your goal is to eliminate cumbersome portals, reduce employee frustration, and automate ticket resolution effectively, then Ravenna could be an excellent choice. Still uncertain? Request a free demo to observe the platform in action.

If you have any questions about Ravenna, feel free to reach out to our support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Built natively in Slack, eliminating the need for a separate support portal
  • ✔ AI automates categorization, routing, and resolves common queries instantly
  • ✔ Knowledge articles are automatically created and improved from resolutions

Cons

  • ✘ Managing complex capabilities may require a stronger skillset
  • ✘ Primarily designed for internal ITSM, not external customer service

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Ravenna integrates with several widely used tools—including Slack, Microsoft Teams, Jira, Notion, and Google Drive.

Ravenna offers support via online.

Ravenna primarily supports English.

Ravenna does not offer a mobile app.

Ravenna’s pricing is based on the number of agents who use the platform each month. To get accurate pricing for your organization, you can request a personalized Ravenna cost quote tailored to your team size and needs.

Ravenna is designed for IT, HR, GTM, and operational teams that want to streamline their workflows and improve cross-department efficiency.

Yes, Ravenna software offers an API.