Ravenna

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Transform your IT support with Ravenna, an AI-native platform that automates ticketing in Slack and Teams for faster resolutions and happier employees.

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Product Overview

Ravenna is a cutting-edge ITSM platform that leverages artificial intelligence to streamline support within Slack and Teams. By utilizing conversational ticketing and generating knowledge automatically, it enhances user experience. While its chat-centric approach might not suit every organization, particularly those that do not prioritize collaborative tools, this emphasis fosters quicker problem-solving, more efficient workflows, and increased employee satisfaction by providing intelligent and efficient support.

Product Details

What Is Ravenna?

Ravenna is a cutting-edge IT Service Management (ITSM) solution powered by artificial intelligence, aimed at transforming internal support. It operates seamlessly within popular corporate communication tools such as Slack and Microsoft Teams. By utilizing conversational AI, it efficiently addresses support requests, auto-generates knowledge base articles, and manages sophisticated workflows across various departments like IT, HR, Finance, and Operations. The goal of Ravenna is to replace outdated ticketing systems with a smooth, instant chat-based experience.

Ravenna Pricing

The pricing for Ravenna is determined by the number of agents utilizing the platform within a month.

Request a customized price quote for your business today!

Ravenna Integrations

Ravenna offers integration with numerous software applications, including:

Slack
Microsoft Teams
Jira
Notion
Google Drive

Request a complimentary demo of Ravenna to discover more about its integration capabilities.

Who Is Ravenna For?

This solution is particularly beneficial for the following teams:

IT
HR
GTM
Operational teams

Is Ravenna Right For You?

The Ravenna software is well-suited for large organizations that primarily use Slack or Microsoft Teams for collaboration and have support teams overwhelmed by repetitive, low-value tickets. Its AI-driven features—including AI-generated knowledge creation and human-supervised, AI-enhanced responses (Summaries)—provide an innovative approach to internal service management. If your goal is to eliminate cumbersome portals, reduce employee frustration, and automate ticket resolution effectively, then Ravenna could be an excellent choice. Still uncertain? Request a free demo to observe the platform in action.

If you have any questions about Ravenna, feel free to reach out to our support team at info@softwareseekers.com for further assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkBuilt natively in Slack, eliminating the need for a separate support portal

checkAI automates categorization, routing, and resolves common queries instantly

checkKnowledge articles are automatically created and improved from resolutions

Cons

closeManaging complex capabilities may require a stronger skillset

closePrimarily designed for internal ITSM, not external customer service

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Frequently Asked Questions

Ravenna integrates with several widely used tools—including Slack, Microsoft Teams, Jira, Notion, and Google Drive.

Ravenna offers support via online.

Ravenna primarily supports English.

Ravenna does not offer a mobile app.

Ravenna’s pricing is based on the number of agents who use the platform each month. To get accurate pricing for your organization, you can request a personalized Ravenna cost quote tailored to your team size and needs.

Ravenna is designed for IT, HR, GTM, and operational teams that want to streamline their workflows and improve cross-department efficiency.

Yes, Ravenna software offers an API.

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