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RedHelper

RedHelper serves as a web-based consulting platform that integrates live chat features with co-browsing capabilities, allowing for immediate interaction with vi...

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RedHelper serves as a web-based consulting platform that integrates live chat features with co-browsing capabilities, allowing for immediate interaction with vi...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

RedHelper serves as a web-based consulting platform that integrates live chat features with co-browsing capabilities, allowing for immediate interaction with visitors on your site. Although the response time for customer support can fluctuate at times, its primary strengths lie in co-browsing and offering agents the ability to observe visitor behavior in real-time, which greatly outweighs this drawback.

Product Details

What Is RedHelper?

RedHelper is a cloud-based e-commerce tool designed to enhance sales for online businesses by improving how they communicate with visitors. It acts as an immediate communication bridge between a website visitor and an operator, aiming to elevate service standards that drive sales. Utilizing co-browsing technology, it enables operators to assist online shoppers effectively while observing visitor behavior for tailored support.

RedHelper Pricing

RedHelper provides several pricing plans:

  • Personal: ₽0/month

  • Business: ₽960/month

  • Pro: ₽1855/month

Request a customized pricing quote for your business today!

Please note that pricing may change.

RedHelper Integrations

This software integrates seamlessly with CRM systems, HelpDesk, Yandex, and VKontakte. Schedule a demo of RedHelper to discover more about these integrations.

Who Is RedHelper For?

RedHelper is well-suited for various organizations, including:

  • E-commerce platforms

  • Online retailers

  • Sales and support teams

  • Small and mid-sized enterprises

  • High-traffic websites

  • Businesses of all sizes

Is RedHelper Right For You?

If your organization depends on online sales or intricate web-based processes, RedHelper offers innovative visual engagement solutions. Its key feature, Co-browse technology, allows agents to visually navigate the customer's browser, pointing out elements and assisting them in completing complicated forms or transactions in real-time. By tracking visitor actions and behaviors, this system removes uncertainty and empowers agents to engage proactively, greatly enhancing conversion rates.

If you still have questions about the features of RedHelper, feel free to reach out to us at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Includes powerful, integrated Co-browse technology
  • ✔ Designed to directly increase e-commerce sales
  • ✔ Allows real-time monitoring of visitor behavior

Cons

  • ✘ Support options are not consistently available
  • ✘ Limited out-of-the-box CRM integration

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

RedHelper software primarily supports English and Russian.

RedHelper price Personal at ₽0/month, Business at ₽960/month and Pro at ₽1855/month. Get a detailed RedHelper cost breakdown tailored to your specific requirements.

The software supports integration with CRM, HelpDesk,Yandex and VKontakte.

RedHelper offers personal technical support and consultations regarding effectiveness and integration via chat and email.

RedHelper features are used by companies of all sizes seeking a live chat and co-browsing solution, primarily e-commerce platforms.

No, RedHelper does not offer a dedicated mobile app.

Yes, RedHelper offers an API.