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Remedyforce

Remedyforce is an advanced IT service management solution that operates on the Salesforce platform. It aims to enhance the efficiency of incident resolution and...

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Remedyforce is an advanced IT service management solution that operates on the Salesforce platform. It aims to enhance the efficiency of incident resolution and...

Watch Demo Get Pricing
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Product Overview

Remedyforce is an advanced IT service management solution that operates on the Salesforce platform. It aims to enhance the efficiency of incident resolution and change management processes. Although a few users mention that certain modules have restrictions in customization, the platform boasts a wide range of features, aligns with ITIL standards, and offers significant advantages, making it an attractive option for managing enterprise projects.

Product Details

What Is Remedyforce?

Remedyforce is an all-encompassing IT Service Management (ITSM) solution that operates on the Salesforce platform. Its primary aim is to enhance and automate service desk functions. The software boasts robust ‘Incident Management’ capabilities, enabling support teams to efficiently monitor and resolve tickets, thereby minimizing downtime. Furthermore, its ‘Change Management’ features assist businesses in executing changes while keeping risks and disruptions to a minimum. Remedyforce is adaptable, making it an excellent choice for medium to large organizations looking to reduce support expenses and optimize their IT environments.

Remedyforce Pricing

The pricing structure for Remedyforce is outlined below:

  • Basic - $50

Contact us for a personalized quote regarding Remedyforce costs.

Note: The pricing information has been obtained from external sources and may vary.

Remedyforce Integrations

This software can integrate with various systems and platforms, including Microsoft System Center, BMC Client Management, Dell KACE, and BMC TrueSight.

Schedule a complimentary demo of Remedyforce to discover more about its integration capabilities.

Who Is Remedyforce For?

Remedyforce caters to a diverse array of industries and sectors, such as:

  • Telecommunications

  • Healthcare

  • Government

  • Retail

  • Education

Is Remedyforce Right For You?

If your organization is in search of a scalable, cloud-based ITSM solution that harnesses the capabilities of the Salesforce platform, then Remedyforce could be an excellent fit. Its remarkable ability to align with ITIL best practices while promoting agile delivery makes it ideal for companies prioritizing speed and compliance. This software is especially advantageous for enterprises already using Salesforce, as it integrates IT operations with business relationship management seamlessly. It has earned accolades for its extensive feature set, encompassing incident, problem, and asset management, which aids in lowering total ownership costs while enhancing operational efficiency.

If you're still uncertain about choosing Remedyforce and seek expert guidance to make an informed choice, please contact us at info@softwareseekers.com.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Automated ITIL-aligned service processes
  • ✔ Comprehensive reporting and dashboards
  • ✔ Centralized platform for all tools

Cons

  • ✘ Occasional platform latency issues
  • ✘ Limited customization for some modules

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Businesses across various industries, including education, retail, government, healthcare, and telecommunications, benefit from Remedyforce features.

The software offers a knowledge base, phone, and email address.

The platform’s pricing starts with the Basic plan, which is priced at $50. You can also request a personalized Remedyforce price quote now.

The software supports integration with various platforms and systems, including BMC TrueSight, Dell KACE, Microsoft System Center, and BMC Client Management.

Yes, Remedyforce software provides an API.

The platform is primarily available in English, French, German, etc.

No, it does not offer a mobile app.