Requestor

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Enhance your customer service with Requestor's advanced helpdesk and AI automation, streamlining ticket management and communication in one platform.

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Product Overview

Requestor offers sophisticated helpdesk features designed for both customer service and internal ticket handling, enhanced by built-in AI automation. While there may be instances of delayed responses from technical support, the platform's highly adaptable workflows and versatile deployment alternatives cater to a variety of organizational requirements efficiently. In summary, Requestor unifies communication across multiple channels into a single, cohesive platform.

Product Details

What Is Requestor?

Requestor is a sophisticated helpdesk solution designed to streamline customer service and internal support through a ticketing system powered by Artificial Intelligence (AI). It consolidates communications from various channels such as email, chat, SMS, WhatsApp, and internal portals into one cohesive workspace, thereby reducing disjointed workflows. With features like customizable workflows, automated ticket assignments, and Service Level Agreement (SLA) monitoring, Requestor enhances the efficiency of issue resolution. The platform is available for both cloud-based and on-premises deployment, providing organizations with flexibility, scalability, and robust data management.

Requestor Pricing

The software features three distinct pricing plans tailored to meet diverse organizational requirements and deployment choices:

Premium Cloud: €30/agent/month and €15/month for occasional agents
Custom Cloud: Custom pricing
Requestor Server: Custom pricing

A 14-day free trial is also available. Reach out for a personalized quote on Requestor pricing for your organization today.

Please note that prices may vary.

Requestor Integrations

This software supports integration with a variety of systems and platforms, including:

Azure DevOps
Jira software
WhatsApp
Twilio SMS
Microsoft OneDrive
MS Entra ID
Active Directory

Watch the Requestor demo to explore more about its integration capabilities.

Who Is Requestor For?

Requestor is well-suited for a diverse array of industries and sectors, such as:

E-commerce
Telecommunications
Logistics
Manufacturing
Facilities management
Human resources
Legal management

Is Requestor Right For You?

Organizations that handle a large number of customer or employee inquiries often struggle with fragmented communication, inconsistent ticket tracking, and limited options for customization in typical helpdesk systems. Requestor effectively resolves these issues through multichannel integration, extensive workflow personalization, and adaptable deployment options. Its quick setup process, user-friendly administration, and minimal training requirements make it an asset for IT teams overseeing multiple organizations with consolidated management. Furthermore, the platform employs industry-standard security protocols, including Single Sign-On (SSO) and two-factor authentication.

If you are still uncertain whether Requestor meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkOffers highly customizable workflows and ticket configurations

checkFeatures an easy initial setup within one or two hours

checkIntegrates well within the Microsoft environment for reporting

Cons

closePerformance can be occasionally slow under load

closeUpdates and new version releases may take considerable time

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Frequently Asked Questions

Yes, Requestor offers a REST API for integration with third-party applications and systems.

Yes, Requestor offers mobile apps for both Android and iOS.

The software offers three Requestor price options: Premium Cloud at €30/agent/month (€15/month for occasional agents), Custom Cloud with custom pricing, and Requestor Server with custom pricing. Contact us to request a personalized Requestor cost quote based on your organization’s needs.

Requestor provides support via live chat on its website, email assistance, phone support, and access to a document library.

Requestor primarily supports two languages: English and German.

Requestor features are used by organizations across industries and sectors, including e-commerce, telecommunications, logistics, manufacturing, facilities management, human resources, and legal management.

Requestor integrates with Azure DevOps, Atlassian Jira, WhatsApp, Twilio SMS, Microsoft OneDrive, MS Entra ID (Azure AD), and Active Directory.

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