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Requestor

Requestor offers sophisticated helpdesk features designed for both customer service and internal ticket handling, enhanced by built-in AI automation. While ther...

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Requestor offers sophisticated helpdesk features designed for both customer service and internal ticket handling, enhanced by built-in AI automation. While ther...

Watch Demo Get Pricing
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Product Overview

Requestor offers sophisticated helpdesk features designed for both customer service and internal ticket handling, enhanced by built-in AI automation. While there may be instances of delayed responses from technical support, the platform's highly adaptable workflows and versatile deployment alternatives cater to a variety of organizational requirements efficiently. In summary, Requestor unifies communication across multiple channels into a single, cohesive platform.

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Product Details

What Is Requestor?

Requestor is a sophisticated helpdesk solution designed to streamline customer service and internal support through a ticketing system powered by Artificial Intelligence (AI). It consolidates communications from various channels such as email, chat, SMS, WhatsApp, and internal portals into one cohesive workspace, thereby reducing disjointed workflows. With features like customizable workflows, automated ticket assignments, and Service Level Agreement (SLA) monitoring, Requestor enhances the efficiency of issue resolution. The platform is available for both cloud-based and on-premises deployment, providing organizations with flexibility, scalability, and robust data management.

Requestor Pricing

The software features three distinct pricing plans tailored to meet diverse organizational requirements and deployment choices:

  • Premium Cloud: €30/agent/month and €15/month for occasional agents

  • Custom Cloud: Custom pricing

  • Requestor Server: Custom pricing

A 14-day free trial is also available. Reach out for a personalized quote on Requestor pricing for your organization today.

Please note that prices may vary.

Requestor Integrations

This software supports integration with a variety of systems and platforms, including:

  • Azure DevOps

  • Jira software

  • WhatsApp

  • Twilio SMS

  • Microsoft OneDrive

  • MS Entra ID

  • Active Directory

Watch the Requestor demo to explore more about its integration capabilities.

Who Is Requestor For?

Requestor is well-suited for a diverse array of industries and sectors, such as:

  • E-commerce

  • Telecommunications

  • Logistics

  • Manufacturing

  • Facilities management

  • Human resources

  • Legal management

Is Requestor Right For You?

Organizations that handle a large number of customer or employee inquiries often struggle with fragmented communication, inconsistent ticket tracking, and limited options for customization in typical helpdesk systems. Requestor effectively resolves these issues through multichannel integration, extensive workflow personalization, and adaptable deployment options. Its quick setup process, user-friendly administration, and minimal training requirements make it an asset for IT teams overseeing multiple organizations with consolidated management. Furthermore, the platform employs industry-standard security protocols, including Single Sign-On (SSO) and two-factor authentication.

If you are still uncertain whether Requestor meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Offers highly customizable workflows and ticket configurations
  • ✔ Features an easy initial setup within one or two hours
  • ✔ Integrates well within the Microsoft environment for reporting

Cons

  • ✘ Performance can be occasionally slow under load
  • ✘ Updates and new version releases may take considerable time

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Requestor offers a REST API for integration with third-party applications and systems.

Yes, Requestor offers mobile apps for both Android and iOS.

The software offers three Requestor price options: Premium Cloud at €30/agent/month (€15/month for occasional agents), Custom Cloud with custom pricing, and Requestor Server with custom pricing. Contact us to request a personalized Requestor cost quote based on your organization’s needs.

Requestor provides support via live chat on its website, email assistance, phone support, and access to a document library.

Requestor primarily supports two languages: English and German.

Requestor features are used by organizations across industries and sectors, including e-commerce, telecommunications, logistics, manufacturing, facilities management, human resources, and legal management.

Requestor integrates with Azure DevOps, Atlassian Jira, WhatsApp, Twilio SMS, Microsoft OneDrive, MS Entra ID (Azure AD), and Active Directory.