Reva

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Communications Tools

Elevate your hospitality game with Reva, the AI-driven platform that centralizes customer service and automates your reputation strategy for better insights.

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Product Overview

Reva is a cloud-enabled platform designed for customer service and guest reviews, specifically tailored for vacation rental managers and hotel operators. This tool allows users to streamline and automate their reputation management strategies. While its primary focus on the hospitality industry may restrict its application in other retail or service areas, the AI-powered sentiment analysis feature provides valuable operational insights.

Product Details

What Is Reva?

Reva is a specialized tool designed for Customer Service and business intelligence, specifically tailored for the hospitality sector, with a focus on vacation rental managers (VRMs). This platform consolidates all past and upcoming guest feedback from multiple sources such as OTAs like Airbnb and Vrbo, PMS systems, and Google into a single dashboard. Leveraging artificial intelligence (AI), Reva categorizes review sentiments, enabling managers to enhance customer service responses, monitor trends, and automate the creation of operational tasks aimed at service recovery.

Reva Pricing

The pricing structure for Reva includes the following plans:

Boutique: $69/month
Professional: $99/month
Enterprise: $0.99/property/month

Get a customized Reva price quote tailored for your business today!

Please note that pricing may vary.

Reva Integrations

Reva offers integration with several systems, including:

Breezeway
Hostfully
Guesty
Dtravel
Wordpress

Request a complimentary demo of Reva to discover more about its integration capabilities.

Who Is Reva For?

This platform is particularly beneficial for the following industries and professionals:

Vacation rental and property managers
Hoteliers and boutique hotel operators
Customer service teams
Operations focused on reviews
Businesses looking to decrease reliance on OTAs

Is Reva Right For You?

If your business oversees multiple properties and seeks a scalable, data-driven approach to customer service and recovery, Reva comes highly recommended. Its capability to merge feedback with operational data—such as task creation in Breezeway—is essential for reducing negative feedback loops and enhancing staff accountability. By tracking trends and pinpointing problematic properties through tools like RevaBot, this platform supports strategic portfolio management, ensuring you maintain a competitive 5-star rating while boosting Average Daily Rates (ADRs).

If you still have questions about whether Reva is suitable for you, feel free to reach out to our support team at info@softwareseekers.com for assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkCentralizes all guest feedback from every channel

checkFull API access is included on all subscription plans

checkAI categorizes reviews and spots operational trends

checkEasy onboarding with pull-in of all historical reviews

Cons

closeNo sufficient data for wide-ranging validation

closeSpecialized focus limits use outside hospitality management

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Frequently Asked Questions

Reva offers a Boutique plan at $69/month, a Professional plan at $99/month, and an Enterprise plan at $0.99 per property per month. Request a Reva cost quote.

Yes, Reva software offers an API.

Reva does not offer a mobile app.

Reva integrates with Breezeway, Hostfully, Guesty, Dtravel, and WordPress.

Reva is available in English.

Reva is ideal for vacation rental and property managers, hoteliers, customer service teams, review-driven operations, and businesses reducing OTA reliance.

Reva provides responsive customer support available Monday through Friday from 7 a.m. to 6 p.m. EST.

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