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Reva

Reva is a cloud-enabled platform designed for customer service and guest reviews, specifically tailored for vacation rental managers and hotel operators. This t...

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Reva is a cloud-enabled platform designed for customer service and guest reviews, specifically tailored for vacation rental managers and hotel operators. This t...

Watch Demo Get Pricing
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Product Overview

Reva is a cloud-enabled platform designed for customer service and guest reviews, specifically tailored for vacation rental managers and hotel operators. This tool allows users to streamline and automate their reputation management strategies. While its primary focus on the hospitality industry may restrict its application in other retail or service areas, the AI-powered sentiment analysis feature provides valuable operational insights.

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Product Details

What Is Reva?

Reva is a specialized tool designed for Customer Service and business intelligence, specifically tailored for the hospitality sector, with a focus on vacation rental managers (VRMs). This platform consolidates all past and upcoming guest feedback from multiple sources such as OTAs like Airbnb and Vrbo, PMS systems, and Google into a single dashboard. Leveraging artificial intelligence (AI), Reva categorizes review sentiments, enabling managers to enhance customer service responses, monitor trends, and automate the creation of operational tasks aimed at service recovery.

Reva Pricing

The pricing structure for Reva includes the following plans:

  • Boutique: $69/month

  • Professional: $99/month

  • Enterprise: $0.99/property/month

Get a customized Reva price quote tailored for your business today!

Please note that pricing may vary.

Reva Integrations

Reva offers integration with several systems, including:

  • Breezeway

  • Hostfully

  • Guesty

  • Dtravel

  • Wordpress

Request a complimentary demo of Reva to discover more about its integration capabilities.

Who Is Reva For?

This platform is particularly beneficial for the following industries and professionals:

  • Vacation rental and property managers

  • Hoteliers and boutique hotel operators

  • Customer service teams

  • Operations focused on reviews

  • Businesses looking to decrease reliance on OTAs

Is Reva Right For You?

If your business oversees multiple properties and seeks a scalable, data-driven approach to customer service and recovery, Reva comes highly recommended. Its capability to merge feedback with operational data—such as task creation in Breezeway—is essential for reducing negative feedback loops and enhancing staff accountability. By tracking trends and pinpointing problematic properties through tools like RevaBot, this platform supports strategic portfolio management, ensuring you maintain a competitive 5-star rating while boosting Average Daily Rates (ADRs).

If you still have questions about whether Reva is suitable for you, feel free to reach out to our support team at info@softwareseekers.com for assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✔ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Centralizes all guest feedback from every channel
  • ✔ Full API access is included on all subscription plans
  • ✔ AI categorizes reviews and spots operational trends
  • ✔ Easy onboarding with pull-in of all historical reviews

Cons

  • ✘ No sufficient data for wide-ranging validation
  • ✘ Specialized focus limits use outside hospitality management

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Reva offers a Boutique plan at $69/month, a Professional plan at $99/month, and an Enterprise plan at $0.99 per property per month. Request a Reva cost quote.

Yes, Reva software offers an API.

Reva does not offer a mobile app.

Reva integrates with Breezeway, Hostfully, Guesty, Dtravel, and WordPress.

Reva is available in English.

Reva is ideal for vacation rental and property managers, hoteliers, customer service teams, review-driven operations, and businesses reducing OTA reliance.

Reva provides responsive customer support available Monday through Friday from 7 a.m. to 6 p.m. EST.