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RingCentral Contact Center

The RingCentral Contact Center is designed to enhance customer interaction through sophisticated, AI-driven communication solutions. While its financial tools m...

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The RingCentral Contact Center is designed to enhance customer interaction through sophisticated, AI-driven communication solutions. While its financial tools m...

Watch Demo Get Pricing
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Product Overview

The RingCentral Contact Center is designed to enhance customer interaction through sophisticated, AI-driven communication solutions. While its financial tools may experience some delays, it offers dependable engagement and outbound capabilities. With features that support omnichannel communication, team collaboration, and smooth integrations, RingCentral Contact Center aims to elevate the customer service experience for organizations.

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Product Details

What Is RingCentral Contact Center?

RingCentral Contact Center is an advanced AI communication platform designed for organizations that want to elevate their customer service capabilities. This software offers robust communication tools that facilitate seamless engagement across multiple channels such as voice, chat, and email. Moreover, it aids businesses in streamlining their operations through straightforward integration processes. With RingCentral Contact Center, companies can enhance productivity, improve customer satisfaction, and create a solid support environment that fosters long-term success in customer service.

RingCentral Contact Center Pricing

The pricing for RingCentral Contact Center is organized into five distinct categories:

  • Business Phone Category (RingEX):

    • Core: $30/user/month

    • Advanced: $35/user/month

    • Ultra: $45/user/month

  • Contact Center Category (RingCX): Starting at $65/agent/month (billed annually)

  • Video Category:

    • Video Pro: Free

    • Video Pro+: $15/user/month

    • Webinar: $75/organizer/month

    • Rooms: $49/room/month (billed annually)

  • Events Category: Starts at $145/license/month

  • Revenue Intelligence (RingSense): Begins at $60/user/month

A comprehensive analysis of the pricing plans for RingCentral Contact Center is available to help you choose the most suitable option for your business.

Please note that pricing is subject to change.

RingCentral Contact Center Integrations

RingCentral Contact Center connects with a wide array of applications, including:

  • MailChimp

  • Salesforce

  • Microsoft Teams

  • HubSpot

  • Zendesk

  • Slack

  • Microsoft Dynamics 365

You can explore more about its integrations through a complimentary demo of RingCentral Contact Center.

Who Is RingCentral Contact Center For?

This contact center solution finds its applications across various sectors, including:

  • Healthcare

  • Financial services

  • Retail

  • Education

  • Manufacturing

  • Construction

  • Aerospace and Automotive

Is RingCentral Contact Center Right For You?

RingCentral Contact Center provides powerful tools designed for smooth customer interactions and can easily adapt to businesses of any size. With its multi-channel support and sophisticated analytics, it is particularly suited for organizations looking to improve customer service effectively. The diverse range of customizable tools ensures that customer support teams can achieve meaningful results. Thanks to its dependable security features and scalability, this solution continues to be a preferred choice for numerous companies, including Toyota, Lufthansa, and HP Inc.

If you still have questions regarding the capabilities of the RingCentral Contact Center, feel free to reach out to our expert team at info@softwareseekers.com for professional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Reliable and stable support setting with diverse tools
  • ✔ Easy to use and implement
  • ✔ Video conferencing feature is very useful
  • ✔ Access from any device anywhere

Cons

  • ✘ The video usage is not intuitive
  • ✘ Some software users note a 2-second gap on inbound calls
  • ✘ The finance tool is slow in responding

Price

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Custom

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, RingCentral Contact Center offers an API.

Yes, RingCentral Contact Center has a mobile app for Android and iOS devices.

RingCentral Contact Center integrates with a wide range of apps, including Salesforce, Microsoft Teams, Microsoft Dynamics 365, MailChimp, Zendesk, HubSpot, and Slack.

RingCentral Contact Center supports English, Bulgarian, Chinese, French, German, Italian, Spanish, Portuguese, and Dutch languages.

The RingCentral Contact Center price consists of five plans: Business Phone (starting at $30/user/month), Contact Center (from $65/agent/month, paid annually), Video (free to $49/room/month, paid annually), Events (starting at $149/license/month), and Revenue Intelligence (begins at $60/user/month). Request a custom quote since the RingCentral Contact Center cost varies according to the number of users and business requirements.

Typical users of RingCentral Contact Center include startups, small businesses, enterprises, and frontline workers. It caters to key industries like automotive, manufacturing, construction, financial services, healthcare, education, government, and retail.

RingCentral Contact Center offers phone, live chat, email/helpdesk, FAQs/forums, and knowledge base support.