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Sagicc

Sagicc provides a comprehensive solution for managing customer service across multiple channels, featuring automated updates and streamlined case management. Th...

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Sagicc provides a comprehensive solution for managing customer service across multiple channels, featuring automated updates and streamlined case management. Th...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Sagicc provides a comprehensive solution for managing customer service across multiple channels, featuring automated updates and streamlined case management. This platform promotes effective workflows and dependable customer support. Although a few users mention experiencing a learning curve during the initial setup, the user-friendly interface, real-time monitoring, and in-depth reporting significantly improve operational efficiency.

Product Details

What Is Sagicc?

Sagicc is an omnichannel customer service solution hosted in the cloud, tailored for businesses that require a centralized approach to handle a variety of customer interactions. This platform integrates communications from phone calls, emails, SMS, social media, chats, and video calls into a single inbox.

With this setup, agents can access complete customer histories and utilize tools for automation and analytics. The primary goal of Sagicc is to streamline case management, minimize manual tasks through automated workflows, and facilitate data-driven decisions with real-time reporting.

Sagicc Pricing

The pricing structure for Sagicc is based on flexible subscription plans designed to meet diverse business requirements. The available plans are:

  • Plan Essential: $45/user/month

  • Plan Standard: $60/user/month

  • Plan Professional: $80/user/month

Reach out to us for a customized Sagicc pricing quote tailored to your business needs.

Please note that the pricing information is obtained from third-party sources and may change over time.

Sagicc Integrations

This platform allows integration with various systems and platforms, including CRM, ERP, custom business applications through API, webhooks, embedded views, and data analytics/reporting tools.

Schedule a free demo of Sagicc to explore its integration capabilities further.

Who Is Sagicc For?

Sagicc's software is well-suited for an extensive range of industries and sectors, such as:

  • Retail

  • Healthcare

  • Education

  • Technology

  • Fintech

  • Contact centers/BPO

Is Sagicc Right For You?

Organizations facing challenges with disjointed customer communications, delayed response times, or ineffective data management could greatly benefit from Sagicc’s cohesive platform and automation features.

For teams managing a high volume of inquiries across various channels, tools like the bot builder, case management system, and analytics provide essential operational insights.

Additionally, Sagicc is ISO 27001 certified, which guarantees robust data security and compliance standards. The platform’s user-friendly interface and reporting functionalities ensure that support operations remain organized and scalable.

If you are still uncertain whether Sagicc is the ideal choice for you, please contact our customer support team at info@softwareseekers.com for more assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✔ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✔ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✔ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✘ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✔ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✔ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✔ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✔ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Supports automation and bulk messaging workflows
  • ✔ Offers intuitive interface
  • ✔ Improves consistency across internal tools

Cons

  • ✘ Limit customization for some internal workflows
  • ✘ Cause delays in mass‑messaging at times

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software supports English and Spanish.

Sagicc price follows flexible subscription-based plans. These include Essential ($45/user/month), Standard ($60/user/month), and Professional ($80/user/month). Contact us for a Sagicc cost estimate.

Yes, Sagicc offers a mobile app.

Typical users include businesses in the retail, healthcare, education, technology, fintech, and contact centers/BPO industries and sectors.

Yes, it offers an API.

Sagicc offers support through email and phone.

The platform integrates with various systems and platforms, including CRM, ERP, custom APIs, webhooks, embedded views, and data analytics/reporting tools.