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ScreenMeet

ScreenMeet stands out as a top-tier customer service solution that enables remote support and co-browsing directly through the browser. Although initial setup m...

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ScreenMeet stands out as a top-tier customer service solution that enables remote support and co-browsing directly through the browser. Although initial setup m...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

ScreenMeet stands out as a top-tier customer service solution that enables remote support and co-browsing directly through the browser. Although initial setup might need some technical guidance, its native platform design prevents the need for switching between tools and ensures that users do not have to download anything. In summary, the smooth integration and robust security features of ScreenMeet make it an attractive option for enterprises.

Product Details

What Is ScreenMeet?

ScreenMeet is an efficient solution for remote assistance that seamlessly integrates with your current CRM or ITSM systems. It enables live video, screen sharing, and remote control capabilities, allowing agents to tackle technical problems immediately without requiring customers to install any third-party applications. This cloud-based platform is tailored for large enterprises and IT help desks, addressing the challenges of disjointed workflows and enhancing first-call resolution rates thanks to its unique browser-centric approach.

ScreenMeet Pricing

ScreenMeet provides various plans to cater to different user requirements, which include:

  • Contract Center Access: $49/month

  • Contract Center Access/Remote: $79/month

  • IT Help Desk/Virtual Tech Bar: $99/month

Request a customized pricing estimate for your business today!

Note: Pricing information has been gathered from external sources and may change.

ScreenMeet Integrations

This software is compatible with a variety of systems and platforms, including:

  • Salesforce

  • 3C Logic

  • ServiceNow

  • Tanium

  • Zendesk

  • Talkdesk

  • Gladly

Watch the ScreenMeet demo to explore its integration capabilities further.

Who Is ScreenMeet For?

ScreenMeet is perfectly suited for numerous industries and sectors, such as:

  • Information technology

  • Financial services

  • Healthcare support

  • Telecommunications

  • Retail E-commerce

  • Software development

  • Global enterprises

Is ScreenMeet Right For You?

If your organization aims to streamline its support technology within a single platform, ScreenMeet is an excellent choice. It distinguishes itself as the only genuinely native remote support solution for Salesforce and ServiceNow, earning praise for its security standards and AI advancements. Should your team focus on minimizing average handle time while ensuring a secure and branded customer experience, this software could be the perfect match.

If you're still uncertain whether ScreenMeet meets your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✔ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✔ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Seamless elevation to administrator access privileges
  • ✔ Efficient bidirectional file transfer capabilities
  • ✔ Direct command execution without CMD windows

Cons

  • ✘ Occasional Salesforce integration syncing delays
  • ✘ Recurring connection drops requiring manual refreshes

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, ScreenMeet does offer a dedicated mobile app for iOS and Android users.

Typical users include IT, finance, healthcare, telecommunications, retail, software development, and global enterprises.

It integrates with Salesforce, ServiceNow, Tanium, 3C Logic, Zendesk, Talkdesk, and Gladly.

ScreenMeet offers expert support via phone, demo and ticket system.

ScreenMeet offers multiple plans for its users starting at $49/month. Get a detailed Service cost breakdown tailored to your specific requirements.

The platform primarily supports English language.

Yes, ScreenMeet does offer an API.