ScreenMeet

star star star star star 0.0 (0 reviews) | Customer Service Software · Co-Browsing Software

Experience seamless customer support with ScreenMeet's browser-based remote assistance and co-browsing, ensuring high security and no downloads required.

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Product Overview

ScreenMeet stands out as a top-tier customer service solution that enables remote support and co-browsing directly through the browser. Although initial setup might need some technical guidance, its native platform design prevents the need for switching between tools and ensures that users do not have to download anything. In summary, the smooth integration and robust security features of ScreenMeet make it an attractive option for enterprises.

Product Details

What Is ScreenMeet?

ScreenMeet is an efficient solution for remote assistance that seamlessly integrates with your current CRM or ITSM systems. It enables live video, screen sharing, and remote control capabilities, allowing agents to tackle technical problems immediately without requiring customers to install any third-party applications. This cloud-based platform is tailored for large enterprises and IT help desks, addressing the challenges of disjointed workflows and enhancing first-call resolution rates thanks to its unique browser-centric approach.

ScreenMeet Pricing

ScreenMeet provides various plans to cater to different user requirements, which include:

Contract Center Access: $49/month
Contract Center Access/Remote: $79/month
IT Help Desk/Virtual Tech Bar: $99/month

Request a customized pricing estimate for your business today!

Note: Pricing information has been gathered from external sources and may change.

ScreenMeet Integrations

This software is compatible with a variety of systems and platforms, including:

Salesforce
3C Logic
ServiceNow
Tanium
Zendesk
Talkdesk
Gladly

Watch the ScreenMeet demo to explore its integration capabilities further.

Who Is ScreenMeet For?

ScreenMeet is perfectly suited for numerous industries and sectors, such as:

Information technology
Financial services
Healthcare support
Telecommunications
Retail E-commerce
Software development
Global enterprises

Is ScreenMeet Right For You?

If your organization aims to streamline its support technology within a single platform, ScreenMeet is an excellent choice. It distinguishes itself as the only genuinely native remote support solution for Salesforce and ServiceNow, earning praise for its security standards and AI advancements. Should your team focus on minimizing average handle time while ensuring a secure and branded customer experience, this software could be the perfect match.

If you're still uncertain whether ScreenMeet meets your needs, please reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

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Pros & Cons

Pros

checkSeamless elevation to administrator access privileges

checkEfficient bidirectional file transfer capabilities

checkDirect command execution without CMD windows

Cons

closeOccasional Salesforce integration syncing delays

closeRecurring connection drops requiring manual refreshes

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Frequently Asked Questions

Yes, ScreenMeet does offer a dedicated mobile app for iOS and Android users.

Typical users include IT, finance, healthcare, telecommunications, retail, software development, and global enterprises.

It integrates with Salesforce, ServiceNow, Tanium, 3C Logic, Zendesk, Talkdesk, and Gladly.

ScreenMeet offers expert support via phone, demo and ticket system.

ScreenMeet offers multiple plans for its users starting at $49/month. Get a detailed Service cost breakdown tailored to your specific requirements.

The platform primarily supports English language.

Yes, ScreenMeet does offer an API.

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