logo

ScreenSteps

ScreenSteps serves as a knowledge operations platform aimed at assisting teams in generating, structuring, and distributing practical internal guides and traini...

★ ★ ★ ★ ★

0.00 | 0 Reviews

Watch Demo Get Pricing

ScreenSteps serves as a knowledge operations platform aimed at assisting teams in generating, structuring, and distributing practical internal guides and traini...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

ScreenSteps serves as a knowledge operations platform aimed at assisting teams in generating, structuring, and distributing practical internal guides and training materials. This support ultimately enhances employee confidence and overall performance. While some users have pointed out certain formatting constraints, the user-friendly creation tools and effective knowledge delivery offered by ScreenSteps position it as an excellent option for maintaining uniform operations and training.

Product Details

What Is ScreenSteps?

ScreenSteps serves as a solution for knowledge operations, focusing on the centralization of knowledge creation and training materials. It assists teams in documenting processes, crafting interactive guides, and providing quick answers when needed. By merging a searchable knowledge base with digital guides and learning resources, it effectively tackles common training hurdles, minimizes errors, and accelerates onboarding. Features such as ‘AI search’ and ‘Sidekick contextual help’ boost productivity for teams of any size.

ScreenSteps Pricing

The pricing structure for ScreenSteps is categorized into three primary plans:

  • Answer Plan: $10/user/month

  • Guide Plan: $20/user/month

  • Enterprise Plan: Custom Pricing

Request a customized cost analysis for ScreenSteps tailored to your business today!

ScreenSteps Integrations

This software seamlessly integrates with a variety of systems and platforms, including:

  • Slack software

  • Microsoft Teams

  • Salesforce

  • Okta

  • Basecamp software

  • Azure Entra ID

Check out the ScreenSteps demo to discover more about its integration capabilities.

Who Is ScreenSteps For?

ScreenSteps is well-suited for numerous industries and sectors such as:

  • Contact centers

  • Banking operations

  • Credit unions

  • Law firms

  • Internal operations teams

  • Remote support teams

  • Employee training departments

Is ScreenSteps Right For You?

If your organization is in search of a robust knowledge operations platform that integrates training, documentation, and performance support, ScreenSteps might be your ideal choice. Its unique strengths in contextual assistance and AI-driven search facilitate faster onboarding and lower error rates. Trusted by prominent brands such as Dell, Advent Health, and Cushman and Wakefield, its user-friendly approach and emphasis on actionable knowledge make it an excellent option for operations teams, contact centers, and training divisions aiming to standardize their workflows.

If you're still uncertain whether ScreenSteps is the right solution for you, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Powerful searchable database improves employee task performance
  • ✔ Supports interactive guides with checklists and workflows
  • ✔ Excellent responsive and helpful customer support team

Cons

  • ✘ Limited formatting flexibility for advanced styling requirements
  • ✘ Desktop app feels outdated compared to web editor

Price

Professional

Custom

Get Free Guidance from Our Solution Experts.

Ratings

★ ★ ★ ★ ★
0.00 | 0 reviews

Ratings Distribution

Positive

0%

Neutral

0%

Negative

0%

User Reviews

No reviews yet

Be the first to share your experience with ScreenSteps.

Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, ScreenSteps supports custom APIs and iframe embeds for publishing guides on third-party platforms

It integrates with tools like Slack, Microsoft Teams, Okta, Basecamp, and Salesforce.

ScreenSteps software is primarily available in English.

Typical users include contact centers, credit unions, training departments, banking operations, law firms, and internal support teams.

ScreenSteps pricing includes an Answer plan for $10/user/month, a Guide plan for $20/user/month, and an Enterprise plan with custom quote options. Request a custom ScreenSteps price for your business now.

ScreenSteps does not currently offer a dedicated mobile app; access is via web or browser extension.