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ScreenSteps

star star star star star 0.0 (0 reviews) | Customer Service Software · Customer Education Software

Boost employee confidence and performance with ScreenSteps, the intuitive knowledge ops platform for creating and delivering actionable internal guides.

Product Overview

ScreenSteps serves as a knowledge operations platform aimed at assisting teams in generating, structuring, and distributing practical internal guides and training materials. This support ultimately enhances employee confidence and overall performance. While some users have pointed out certain formatting constraints, the user-friendly creation tools and effective knowledge delivery offered by ScreenSteps position it as an excellent option for maintaining uniform operations and training.

Product Details
Customer Service Software Features
cancel Analytics
cancel Live Chat
cancel Workflows
cancel API Access
cancel Mobile CRM
cancel Purchasing
cancel Cloud-Based
cancel Node Editing
cancel Self-Service
cancel Phone support
cancel Web Filtering
cancel Call Recording
cancel Call Scripting
cancel Contact Center
cancel Issue Tracking
Pros & Cons
Pros
checkPowerful searchable database improves employee task performance
checkSupports interactive guides with checklists and workflows
checkExcellent responsive and helpful customer support team
Cons
closeLimited formatting flexibility for advanced styling requirements
closeDesktop app feels outdated compared to web editor
User Reviews
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Frequently Asked Questions
Yes, ScreenSteps supports custom APIs and iframe embeds for publishing guides on third-party platforms
It integrates with tools like Slack, Microsoft Teams, Okta, Basecamp, and Salesforce.
ScreenSteps software is primarily available in English.
Typical users include contact centers, credit unions, training departments, banking operations, law firms, and internal support teams.
ScreenSteps pricing includes an Answer plan for $10/user/month, a Guide plan for $20/user/month, and an Enterprise plan with custom quote options. Request a custom ScreenSteps price for your business now.
ScreenSteps does not currently offer a dedicated mobile app; access is via web or browser extension.
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