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SentiOne

SentiOne provides companies with the ability to track and interact with their customers through various channels instantly. Although sentiment analysis may not...

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SentiOne provides companies with the ability to track and interact with their customers through various channels instantly. Although sentiment analysis may not...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

SentiOne provides companies with the ability to track and interact with their customers through various channels instantly. Although sentiment analysis may not always achieve complete accuracy, its insights powered by AI and automated response features significantly bolster brand security. This solution is well-suited for sizable organizations and marketing departments aiming for proactive customer interaction.

Product Details

What Is SentiOne?

SentiOne is an innovative cloud-based platform that combines conversational AI with social listening capabilities. It provides a cohesive solution for businesses, regardless of size, to enhance their online presence and streamline customer interactions. The software utilizes award-winning Natural Language Understanding (NLU) technology, which excels at accurately interpreting customer intent. This functionality enables the deployment of AI-driven Voicebots and Chatbots, allowing companies to rapidly scale their customer service efforts. At the same time, its social listening feature delivers essential market insights for proactive brand management, empowering companies to make informed, data-centric choices that boost their reputation and refine service offerings.

SentiOne Pricing

The pricing structure for SentiOne is dependent on the selected plan and its respective features. There are two primary pricing categories:

  • Listening:

    • Team Plan: $300/month

    • Enterprise Plan: custom

  • Automate:

    • Bronze: Monthly Usage Sessions Limit 25,000: custom

    • Silver: Monthly Usage Sessions Limit 50,000: custom

    • Gold: Monthly Usage Sessions Limit 150,000: custom

    • Platinum: Unlimited Usage Sessions: custom

Contact us for a customized SentiOne pricing quote tailored to your business requirements!

Please note: The pricing is subject to change.

SentiOne Integrations

This software seamlessly integrates with various systems and platforms, including:

  • Cisco

  • Avaya

  • HubSpot CRM software

  • Pipedrive CRM

  • Oracle Analytics For HR

  • ServiceNow

  • Zoho CRM software

Schedule a complimentary SentiOne demo to explore its integration features further.

Who Is SentiOne For?

SentiOne serves a diverse array of industries and sectors, such as:

  • Marketing and advertising

  • Tobacco

  • Information technology and services

Is SentiOne Right For You?

If you seek a solution that automates customer service while protecting your brand's reputation, SentiOne may be the perfect choice. Its sophisticated NLU intent recognition addresses slow response times and effectively manages potential crises. The platform is secure, scalable, and compliant with GDPR regulations.

Endorsed by renowned global brands like T-Mobile, P&G, and LG, and recognized as a frontrunner in AI-powered customer support, SentiOne is an excellent option for businesses aiming for proactive and intelligent customer assistance.

If you still have questions about whether SentiOne suits your needs, reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✔ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✔ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Real-time results from all social channels
  • ✔ Detailed analytics for monitoring and reporting
  • ✔ Finds customer insights including geolocation, gender

Cons

  • ✘ Language detection sometimes requires manual adjustment
  • ✘ Some analytical features need further refinement

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Typical users come from industries like marketing and advertising, tobacco, and information technology and services, leveraging robust SentiOne features for customer care.

SentiOne offers Listening plans (Team/$300/month, Enterprise/custom) and four Automate tiers (Bronze-Platinum) based on usage. Get in touch for a personalized SentiOne price estimate.

SentiOne provides dedicated support through its Knowledge Base, live chat, and email assistance for both Listen and Automate products.

Yes, SentiOne offers a mobile app.

Yes, SentiOne offers an API.

SentiOne integrates with platforms such as Cisco, Avaya, HubSpot, Pipedrive, Oracle, ServiceNow, and Zoho.

The software is available in English, Polish, Czech, Hungarian, German, and Spanish.