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Seraph

Seraph software serves as an open-source solution for customer support and helpdesk needs. It simplifies the processes of ticket management, client interactions...

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Seraph software serves as an open-source solution for customer support and helpdesk needs. It simplifies the processes of ticket management, client interactions...

Watch Demo Get Pricing
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Product Overview

Seraph software serves as an open-source solution for customer support and helpdesk needs. It simplifies the processes of ticket management, client interactions, and support workflows tailored for IT teams and service providers. While some users might need training to navigate intricate IT protocols, many appreciate its modular architecture and attentive support team, which facilitate effective service delivery throughout various businesses.

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Product Details

What Is Seraph?

Seraph is an open-source system designed for managing customer support, aimed at assisting IT support firms, repair shops, and internal help desks in streamlining ticket management, client information, and service tasks through a unified responsive dashboard. It boasts essential features like real-time tracking of issues and customizable modules that enable teams to enhance their resolution speed and overall operational efficiency. Built to adapt alongside business growth, Seraph offers flexible deployment options and workflow automation capabilities.

Seraph Pricing

The pricing structure for Seraph is categorized into three primary plans:

  • Basic – £0/month

  • Standard – £50/month

  • Premium – £299/month

If your business has specific requirements, you can request a customized pricing plan for Seraph.

Seraph Integrations

This software allows integration with various Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems. To explore its integration capabilities further, check out the Seraph demo.

Who Is Seraph For?

Seraph is well-suited for a diverse array of professionals and industries, such as:

  • IT support teams

  • Managed service providers (MSPs)

  • Repair shops

  • Internal help desks

  • Small support agencies

  • Technical service coordinators

  • Business service providers

Is Seraph Right For You?

This platform is perfect for organizations seeking a secure and scalable helpdesk solution equipped with built-in security measures and enterprise-level compliance readiness. Its security features encompass automated security patching, server hardening, multi-layer firewalls with DDoS protection, along with regular vulnerability assessments and monitoring to safeguard sensitive support information. Furthermore, it adheres to GDPR and ISO 27001 compliance standards, making it appropriate for businesses managing regulated data. With its adaptable hosting options and modular scalability, Seraph provides robust data security for expanding teams.

If you're still uncertain whether Seraph meets your needs, feel free to reach out to our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✘ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✘ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ User-friendly interface simplifies support tasks
  • ✔ Flexible open-source design adapts to workflows
  • ✔ Offers comprehensive ticket tracking and analytics tools

Cons

  • ✘ Users may require training to handle complex IT tasks
  • ✘ Only offers integrations through API

Price

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Seraph provides a REST API to connect with various systems.

Seraph software is primarily available in English.

Yes, Seraph supports mobile app access on Android and iOS devices.

Seraph integrates with various CRM systems and ERP platforms.

Typical users include IT support teams, MSPs, repair shops, and internal help desks.

Seraph price is divided into three main plans, including the Basic plan at £0/month, the Standard plan at £50/month, and the Premium plan at £299/month. Businesses can also request custom Seraph cost based on their specific needs.

Seraph provides support via email, phone, and contact forms.