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Serval

Serval assists large IT departments in optimizing desk operations and enhancing internal processes through the use of automation powered by artificial intellige...

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Serval assists large IT departments in optimizing desk operations and enhancing internal processes through the use of automation powered by artificial intellige...

Watch Demo Get Pricing
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Product Overview

Serval assists large IT departments in optimizing desk operations and enhancing internal processes through the use of automation powered by artificial intelligence. Although smaller IT teams might find that it demands additional setup time, the platform provides robust AI agents capable of automating ticket creation. In summary, it stands as a dependable choice for businesses looking for scalable, AI-enhanced IT service management solutions.

Product Details

What Is Serval?

Serval is an innovative IT Service Management (ITSM) platform that leverages artificial intelligence, specifically designed for IT and security teams. This platform streamlines the automation of help desk inquiries, access management, and internal processes. It integrates a comprehensive help desk, AI-driven ticketing, automated workflows, and governance for access into one cohesive system. Serval employs specialized AI agents to efficiently address employee requests, provide timely access, and create workflows using natural language.

Serval Pricing

The provider offers adaptable and tailored pricing plans that cater to the unique needs of each organization. Reach out today to obtain a customized pricing quote for your business!

Serval Integrations

Serval is compatible with various platforms and systems, including:

  • Okta

  • Ramp

  • Slack software

  • BambooHR

  • Jira software

Schedule a complimentary demo of Serval to explore its integration capabilities further.

Who Is Serval For?

This software caters to organizations spanning numerous industries and sectors, such as:

  • Healthcare

  • Information technology

  • Software development

Is Serval Right For You?

Serval is particularly well-suited for companies looking to streamline their IT support and fully automate routine ticketing tasks. The platform merges a ticketing system with an automation engine, assisting IT administrators, security engineers, and CIOs in managing employee requests and overseeing identity lifecycle management. Additionally, Serval adheres to industry compliance standards including SOC 2, HIPAA, and GDPR while ensuring security through audit logs, encryption methods, and role-based access control.

If you still have questions regarding Serval, feel free to reach our support team at info@softwareseekers.com for more information.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✔ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Natural language automation builds workflows using plain English
  • ✔ Resolves employee requests instantly through chat platforms
  • ✔ Provides centralized visibility and control over permissions

Cons

  • ✘ Workflow debugging can present complexities
  • ✘ Performance relies heavily on the internal data quality

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Information regarding a dedicated mobile app has not been specified.

Yes, Serval provides an API.

The platform integrates various platforms, including Okta, Ramp, Slack, BambooHR, and Jira.

The platform provides support through documentation and a resource center.

Serval’s help desk agent supports over 100 languages, including English.

Serval features are designed for businesses in industries and sectors like healthcare, information technology, and software development.

The vendor offers customizable and flexible Serval price plans. Request a detailed Serval cost breakdown for your business today!