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Serviceaide

Serviceaide is a powerful customer support solution designed to streamline intricate workflows and manage tickets effectively. Although the comprehensive range...

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Serviceaide is a powerful customer support solution designed to streamline intricate workflows and manage tickets effectively. Although the comprehensive range...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Serviceaide is a powerful customer support solution designed to streamline intricate workflows and manage tickets effectively. Although the comprehensive range of features may seem overwhelming at first, its AI-powered Luma assistant and swift no-code setup significantly enhance operational productivity, positioning it as an attractive option for users.

Product Details

What Is Serviceaide?

Serviceaide is a robust platform designed for enterprise service management, with an emphasis on automating repetitive tasks and improving user interactions. Its intelligent virtual agent and automated ticket deflection capabilities enable businesses to address inquiries immediately, removing the need for human involvement. This software caters to medium and large organizations aiming to enhance their support operations through AI-driven insights. It effectively tackles the challenges posed by high ticket volumes by offering a cohesive and scalable framework for contemporary service desks.

Serviceaide Pricing

Serviceaide provides tailored pricing options for its clients, with a standard rate of $90/user/month. Reach out today to obtain a customized estimate for your business!

Note: The pricing information has been obtained from third-party sources and may vary.

Serviceaide Integrations

This software is compatible with various systems and platforms, including:

  • Jira

  • Convenia

  • Freshservice

  • Planview AgilePlace

  • Dropbox

  • Twilio Software

  • Slack

Watch the Serviceaide demo to discover more about its integration capabilities.

Who Is Serviceaide For?

Serviceaide is well-suited for a diverse array of industries and sectors, such as:

  • Financial services

  • Healthcare

  • Education

  • Government agencies

  • Managed service providers

  • Energy and utilities

  • Retail operations

Is Serviceaide Right For You?

This platform is particularly beneficial for organizations moving from traditional support methods to AI-enhanced service delivery, thanks to its advanced Agentic AI features. By anticipating user demands proactively and automating workflows with high volume, Serviceaide acts as an effective problem solver for teams that require strict adherence to ITIL standards. It successfully connects complex technical needs with user-friendly experiences, ensuring that even the most complicated support challenges are managed efficiently.

If you're still unsure whether Serviceaide is the right choice for you, feel free to contact our customer support team at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✘ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ High customization for managing IT tickets
  • ✔ Seamless Active Directory and email integration
  • ✔ Flexible no-code workflow adaptation capabilities

Cons

  • ✘ Users often experience slow performance during critical tasks
  • ✘ Complex reporting tools for performance metrics

Price

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Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

The software offers monthly subscription plans starting at $90/user/month. Get a detailed Service cost breakdown tailored to your specific requirements.

Typical users belong to the financial services, healthcare, education, government, MSP, energy, and retail industries.

Serviceaide supports English, Spanish, and Portuguese language.

It integrates with Jira, Convenia, Freshservice, Planview AgilePlace, Dropbox, Twilio, and Slack.

Yes, Serviceaide does offer an API.

Serviceaide offers expert support via phone, help desk, and demo.

Yes, Serviceaide does offer a dedicated mobile app for Android and iOS users.