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ServoDesk

ServoDesk is a cutting-edge ITSM platform fueled by artificial intelligence, designed to enhance Enterprise Service Management (ESM). It automates routine tasks...

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ServoDesk is a cutting-edge ITSM platform fueled by artificial intelligence, designed to enhance Enterprise Service Management (ESM). It automates routine tasks...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

ServoDesk is a cutting-edge ITSM platform fueled by artificial intelligence, designed to enhance Enterprise Service Management (ESM). It automates routine tasks, resulting in quicker service delivery and enhanced efficiency. Featuring low-code customization options and rapid deployment capabilities, it aligns with ITIL best practices. However, successful implementation necessitates change management within the organization and standardization of policies across various departments.

Product Details

What Is ServoDesk?

ServoDesk is a user-friendly platform designed for help desk and enterprise service management (ESM). It goes beyond the conventional IT service management (ITSM) framework by encompassing various departments such as HR, Facilities, and Customer Service. This integration brings all service requests together under one cohesive interface. With its AI-driven automation and a robust business rules engine, ServoDesk streamlines repetitive tasks, facilitating quick and accurate resolution of incidents and service requests. This efficiency significantly boosts satisfaction for both customers and employees.

ServoDesk Pricing

The pricing structure for ServoDesk includes the following plans:

  • Starter: £0/month

  • Foundation: £20/month

  • Professional: £40/month

  • Enterprise: custom pricing

Request a tailored quote for ServoDesk pricing specific to your business today!

Please note that prices may change.

ServoDesk Integrations

ServoDesk is compatible with various existing systems including CRM, email, chat, and more.

To discover more about its integration capabilities, request a complimentary demo of ServoDesk.

Who Is ServoDesk For?

This platform is well-suited for:

  • Businesses of all sizes

  • Service desk and help desk teams

  • Departments focused on HR, facilities, and complaint management

Is ServoDesk Right For You?

If you're seeking an affordable, highly regarded ITSM platform that can easily evolve into a comprehensive ESM solution for your organization, ServoDesk is an excellent option. Its key strengths lie in its user-friendly nature and rapid deployment capabilities—enabling teams to adopt ITIL best practices without encountering a steep learning curve. The platform offers extensive reporting features, low-code customization options, and a commitment to saving your team time, making it a powerful solution aimed at enhancing satisfaction for both external customers and internal employees.

If you still have questions about whether ServoDesk is the right fit for you, feel free to reach out to our support team at info@softwareseekers.com for assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✔ knowledge base
✘ sales tracking
✔ sla management
✘ call monitoring
✘ canned response
✘ case management
✔ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✘ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✘ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✘ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✔ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✘ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Easy-to-use interface and simple configuration for quick adoption
  • ✔ Powerful automation engine streamlines complex business rules
  • ✔ Easy to use interface and simple configuration

Cons

  • ✘ Initial email setup can encounter internal security/firewall issues
  • ✘ Complexity increases with multi-departmental ESM configuration

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, ServoDesk is fully mobile-friendly and offers a mobile app.

ServoDesk support via Email, Phone and Self Service Portal. Customers can also log requests by Teams and WhatsApp integration. The ServoDesk support team closes 98% of all requests at first contact.

ServoDesk offers four basic plans: Starter at £0/month, Foundation at £20/month, Professional at £40/month, and Enterprise with custom pricing. You can request a personalized ServoDesk cost quote. Typically, customers adopt a 12-month contract option, but this is flexible, as is Hosted or Onsite deployment.

Yes, ServoDesk software offers an API.

ServoDesk is available in English.

ServoDesk is ideal for small to large businesses, service desk and help desk teams, as well as HR, facilities, and complaint management departments.

ServoDesk integrates with existing CRM, email, chat, and other systems.