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Sidequest

Sidequest serves as a ticketing and task management solution designed to function entirely within the Slack environment. Although teams that are just starting o...

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Sidequest serves as a ticketing and task management solution designed to function entirely within the Slack environment. Although teams that are just starting o...

Watch Demo Get Pricing
Overview Features Pros & Cons Reviews FAQs

Product Overview

Sidequest serves as a ticketing and task management solution designed to function entirely within the Slack environment. Although teams that are just starting out may perceive the platform as somewhat intricate, due to its unique commands and UI blocks that differ from conventional web dashboards, users can take advantage of an integrated ‘Help-as-a-Service’ model. This approach allows straightforward Slack messages to be converted into tickets that can be easily monitored.

Product Details

What Is Sidequest?

Sidequest is a help desk and project management solution that prioritizes Slack. Unlike conventional ticketing systems that simply send alerts to Slack, Sidequest operates entirely within the Slack environment. Users can submit, monitor, and oversee personal tasks along with team tickets without needing to switch to an external browser or mobile application. By utilizing Slack's user database and interface blocks, it offers functionalities such as private help desk channels, shared team inboxes, and automated task history. This platform is specifically designed to tackle the issue of getting ‘lost in Slack’, ensuring that every request—be it for a new laptop or a bug report—is recorded, assigned, and resolved through a systematic workflow.

Sidequest Pricing

Sidequest provides two pricing options:

  • Sidequest To Go: $1.50 per Slack user per month

  • Sidequest Custom: Custom pricing available

A 14-day free trial is also offered. Get in touch for a personalized pricing quote for your organization today!

Please note that pricing may change over time.

Sidequest Integrations

This software integrates seamlessly with the Slack ecosystem. Schedule a demo to explore this integration in depth.

Who Is Sidequest For?

Sidequest is perfect for various types of organizations, including:

  • IT and technical support teams

  • Software development and engineering groups

  • Human resources departments

  • Office and facilities management

  • Shared services teams

Is Sidequest Right For You?

This platform is particularly beneficial for organizations that have moved beyond basic chat tools yet wish to avoid the intricacies of external IT Service Management (ITSM) systems like Jira or ServiceNow. Its entirely native architecture eliminates the necessity for separate user accounts while ensuring full mobile feature compatibility.

Through its ‘Helpdesk-as-a-Service' model, teams can establish department-specific support channels, promote accountability, and monitor service level agreements without interrupting workflows. The platform also adheres to General Data Protection Regulation (GDPR) standards, supporting responsible data management.

If you still have questions about Sidequest's features, reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

✘ analytics
✘ live chat
✘ workflows
✘ api access
✘ mobile crm
✘ purchasing
✘ cloud based
✘ node editing
✘ self service
✘ phone support
✘ web filtering
✘ call recording
✘ call scripting
✘ contact center
✘ issue tracking
✘ knowledge base
✘ sales tracking
✘ sla management
✘ call monitoring
✘ canned response
✘ case management
✘ crm integration
✘ data encryption
✘ lead generation
✘ lead management
✘ mlops platforms
✘ reporting audit
✘ task management
✘ automation tools
✔ canned responses
✘ customer profile
✘ customer support
✔ email management
✘ order management
✔ queue management
✘ sales automation
✘ security measure
✘ speech analytics
✘ ticketing system
✘ activity tracking
✘ client management
✘ customer feedback
✔ customer profiles
✘ real time preview
✘ sales forecasting
✘ ticket management
✘ activity dashboard
✘ contact management
✘ help desk software
✘ internal ticketing
✘ live chat software
✘ predictive dialing
✘ project scheduling
✘ selfservice portal
✘ service management
✘ alertsnotifications
✘ analytics reporting
✘ automated responses
✘ automation chatbots
✘ automation workflow
✘ calendar scheduling
✘ collaboration tools
✘ customer management
✘ document management
✘ email phone support
✘ employee engagement
✘ feedback management
✘ firewall protection
✘ incident management
✘ loyalty and rewards
✔ omnichannel support
✘ phishing prevention
✘ real time dashboard
✘ reporting analytics
✘ security compliance
✔ self service portal
✘ threat intelligence
✘ vector importexport
✘ welding and merging
✘ workflow automation
✘ call center software
✘ integration with crm
✘ inventory management
✘ knowledge management
✘ omni channel support
✘ ticketing management
✘ warehouse management
✘ active learning tools
✘ billing and invoicing
✘ crm integration tools
✘ customer segmentation
✘ escalation management
✘ inside sales software
✘ it service management
✘ multi channel support
✘ work order management
✘ call center management
✘ data labeling software
✘ deep learning software
✘ generative ai software
✘ opportunity management
✘ sales enablement tools
✘ security data handling
✔ analytics and reporting
✘ contact center software
✘ customer servicesupport
✘ customizable dashboards
✘ file sharing management
✘ knowledge base software
✘ real time communication
✘ remote support software
✘ reporting and analytics
✘ sla management software
✘ social media management
✘ supply chain management
✘ synthetic data software
✘ task project management
✘ ai automation governance
✘ compliance risk controls
✘ customer feedback survey
✘ deal pipeline management
✘ social media integration
✘ vulnerability management
✘ contact center management
✘ customer feedback surveys
✘ customer service software
✘ customer support software
✘ live chat crm integration
✘ machine learning software
✘ mobile payments invoicing
✘ natural language dialogue
✘ online portal for tenants
✘ sales pipeline management
✘ small business scheduling
✘ channel initiation support
✘ contact center outsourcing
✘ customer feedback profiles
✘ customer support ticketing
✘ integrations extensibility
✘ sales engagement platforms
✘ account management software
✘ ai integrated crm solutions
✘ anti virus and anti malware
✘ business process management
✘ customer service automation
✘ feedback analytics software
✘ knowledge base self service
✘ multi factor authentication
✘ sales acceleration software
✘ video surveillance software
✘ call center queue management
✘ call reporting and analytics
✘ customer self service portal
✘ integration with other tools
✘ omnichannel support software
✘ self service portal software
✘ sf customer service software
✘ task and activity management
✘ task assignment and tracking
✘ customer communications tools
✘ customer feedback and surveys
✘ deterministic execution layer
✘ remote video support software
✘ security audits and reporting
✘ appointment booking management
✘ automated appointment reminder
✘ barcode and qr code generation
✘ call transfer and conferencing
✘ customer experience management
✘ customer self service software
✘ escalation management software
✘ interactive voice response ivr
✘ call center management software
✘ collaboration and communication
✘ content and document management
✘ conversational support software
✘ crm integrated support software
✘ customer communication tracking
✘ other customer service software
✘ analytics and reporting software
✘ appointment managementscheduling
✔ automated responses and chatbots
✘ customer feedback sla management
✘ integration with marketing tools
✘ analytics and analytics reporting
✘ configuration management database
✘ integration with third party apps
✘ voicemail and callback management
✘ digital customer service platforms
✘ knowledge base self service portal
✘ conversational intelligence software
✘ customer relationship management crm
✘ customer service automation software
✘ omnichannel customer support software
✘ multilingual customer support software
✘ data science machine learning platforms
✘ enterprise feedback management software
✘ chatbots automated responses and chatbots
✘ omnichannel support multi channel support
✘ integration with help desk and support systems
✘ knowledge base content creation and management

Pros

  • ✔ Zero friction for users as it requires no new accounts or app downloads
  • ✔ Excellent mobile parity—anything you can do on a desktop, you can do on the phone
  • ✔ Highly secure, as it lives within your already-approved Slack environment

Cons

  • ✘ Initial training might be necessary for first-time users
  • ✘ Feature updates can be improved to ease users who are new to the platform

Price

Professional

Custom

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Ratings

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Frequently Asked Questions

Find answers to the most common queries about our software recommendation service.

Yes, Sidequest offers an API.

Sidequest offers support via blogs and a dedicated support section.

Sidequest price starts with these plans: Sidequest To Go at $1.50/Slack user/month and Sidequest custom at custom pricing. Get a detailed Sidequest cost breakdown tailored to your specific requirements.

Sidequest features are used by IT support, HR managers, project leads, and any team that uses Slack as their primary operational hub.

Sidequest software primarily supports English.

No, Sidequest does not offer a dedicated mobile app.

Sidequest supports integration with a wide range of platforms, as it can connect with any app via webhooks and Slack Workflow Builder.