Sidequest

star star star star star 0.0 (0 reviews) | Customer Service Software · Best Conversational Support Software

Transform Slack messages into trackable tickets with Sidequest, the ticketing and task management platform designed for seamless team collaboration.

Get Pricing play_circleWatch Demo

Product Overview

Sidequest serves as a ticketing and task management solution designed to function entirely within the Slack environment. Although teams that are just starting out may perceive the platform as somewhat intricate, due to its unique commands and UI blocks that differ from conventional web dashboards, users can take advantage of an integrated ‘Help-as-a-Service’ model. This approach allows straightforward Slack messages to be converted into tickets that can be easily monitored.

Product Details

What Is Sidequest?

Sidequest is a help desk and project management solution that prioritizes Slack. Unlike conventional ticketing systems that simply send alerts to Slack, Sidequest operates entirely within the Slack environment. Users can submit, monitor, and oversee personal tasks along with team tickets without needing to switch to an external browser or mobile application. By utilizing Slack's user database and interface blocks, it offers functionalities such as private help desk channels, shared team inboxes, and automated task history. This platform is specifically designed to tackle the issue of getting ‘lost in Slack’, ensuring that every request—be it for a new laptop or a bug report—is recorded, assigned, and resolved through a systematic workflow.

Sidequest Pricing

Sidequest provides two pricing options:

Sidequest To Go: $1.50 per Slack user per month
Sidequest Custom: Custom pricing available

A 14-day free trial is also offered. Get in touch for a personalized pricing quote for your organization today!

Please note that pricing may change over time.

Sidequest Integrations

This software integrates seamlessly with the Slack ecosystem. Schedule a demo to explore this integration in depth.

Who Is Sidequest For?

Sidequest is perfect for various types of organizations, including:

IT and technical support teams
Software development and engineering groups
Human resources departments
Office and facilities management
Shared services teams

Is Sidequest Right For You?

This platform is particularly beneficial for organizations that have moved beyond basic chat tools yet wish to avoid the intricacies of external IT Service Management (ITSM) systems like Jira or ServiceNow. Its entirely native architecture eliminates the necessity for separate user accounts while ensuring full mobile feature compatibility.

Through its ‘Helpdesk-as-a-Service' model, teams can establish department-specific support channels, promote accountability, and monitor service level agreements without interrupting workflows. The platform also adheres to General Data Protection Regulation (GDPR) standards, supporting responsible data management.

If you still have questions about Sidequest's features, reach out to us at info@softwareseekers.com for additional assistance.

Customer Service Software Features

cancel Analytics

cancel Live Chat

cancel Workflows

cancel API Access

cancel Mobile CRM

cancel Purchasing

cancel Cloud-Based

cancel Node Editing

cancel Self-Service

cancel Phone support

cancel Web Filtering

cancel Call Recording

cancel Call Scripting

cancel Contact Center

cancel Issue Tracking

cancel Knowledge Base

cancel Sales Tracking

cancel SLA Management

cancel Call Monitoring

cancel Canned Response

cancel Case Management

cancel CRM Integration

cancel Data Encryption

cancel Lead Generation

cancel Lead Management

cancel MLOps Platforms

cancel Reporting & Audit

cancel Task Management

cancel Automation Tools

check_circle Canned Responses

cancel Customer Profile

cancel Customer Support

check_circle Email Management

cancel Order Management

check_circle Queue management

cancel Sales Automation

cancel Security Measure

cancel Speech Analytics

cancel Ticketing System

cancel Activity Tracking

cancel Client Management

cancel Customer Feedback

check_circle Customer Profiles

cancel Real-Time Preview

cancel Sales Forecasting

cancel Ticket Management

cancel Activity Dashboard

cancel Contact Management

cancel Help Desk Software

cancel Internal Ticketing

cancel Live Chat Software

cancel Predictive Dialing

cancel Project Scheduling

cancel Self‑Service Portal

cancel Service Management

cancel Alerts/Notifications

cancel Analytics & Reporting

cancel Automated Responses

cancel Automation & Chatbots

cancel Automation & Workflow

cancel Calendar & Scheduling

cancel Collaboration Tools

cancel Customer Management

cancel Document Management

cancel Email & Phone Support

cancel Employee Engagement

cancel Feedback Management

cancel Firewall Protection

cancel Incident Management

cancel Loyalty and Rewards

check_circle Omnichannel Support

cancel Phishing Prevention

cancel Real-Time Dashboard

cancel Reporting & Analytics

cancel Security & Compliance

check_circle Self-Service Portal

cancel Threat Intelligence

cancel Vector Import/Export

cancel Welding And Merging

cancel Workflow Automation

cancel Call Center Software

cancel Integration With CRM

cancel Inventory Management

cancel Knowledge Management

cancel Omni-channel Support

cancel Ticketing Management

cancel Warehouse Management

cancel Active Learning Tools

cancel Billing And Invoicing

cancel CRM Integration Tools

cancel Customer Segmentation

cancel Escalation Management

cancel Inside Sales Software

cancel IT Service Management

cancel Multi-Channel Support

cancel Work Order Management

cancel Call Center Management

cancel Data Labeling Software

cancel Deep Learning Software

cancel Generative AI Software

cancel Opportunity Management

cancel Sales Enablement Tools

cancel Security & Data Handling

check_circle Analytics and Reporting

cancel Contact Center Software

cancel Customer Service/Support

cancel Customizable Dashboards

cancel File Sharing & Management

cancel Knowledge Base Software

cancel Real-Time Communication

cancel Remote Support Software

cancel Reporting and Analytics

cancel SLA Management Software

cancel Social Media Management

cancel Supply Chain Management

cancel Synthetic Data Software

cancel Task & Project Management

cancel AI & Automation Governance

cancel Compliance & Risk Controls

cancel Customer Feedback Survey

cancel Deal Pipeline Management

cancel Social Media Integration

cancel Vulnerability Management

cancel Contact Center Management

cancel Customer Feedback Surveys

cancel Customer Service Software

cancel Customer Support Software

cancel Live Chat CRM Integration

cancel Machine Learning Software

cancel Mobile Payments & Invoicing

cancel Natural Language Dialogue

cancel Online Portal for Tenants

cancel Sales Pipeline Management

cancel Small Business Scheduling

cancel Channel & Initiation Support

cancel Contact Center Outsourcing

cancel Customer Feedback & Profiles

cancel Customer Support Ticketing

cancel Integrations & Extensibility

cancel Sales Engagement Platforms

cancel Account Management Software

cancel AI-Integrated CRM Solutions

cancel Anti-Virus And Anti-Malware

cancel Business Process Management

cancel Customer Service Automation

cancel Feedback Analytics Software

cancel Knowledge Base & Self-Service

cancel Multi-Factor Authentication

cancel Sales Acceleration Software

cancel Video Surveillance Software

cancel Call Center & Queue Management

cancel Call Reporting and Analytics

cancel Customer Self-Service Portal

cancel Integration with Other Tools

cancel Omnichannel Support Software

cancel Self-Service Portal Software

cancel SF Customer Service Software

cancel Task and Activity Management

cancel Task Assignment And Tracking

cancel Customer Communications Tools

cancel Customer Feedback and Surveys

cancel Deterministic Execution Layer

cancel Remote Video Support Software

cancel Security Audits And Reporting

cancel Appointment & Booking Management

cancel Automated Appointment Reminder

cancel Barcode And QR Code Generation

cancel Call Transfer and Conferencing

cancel Customer Experience Management

cancel Customer Self-Service Software

cancel Escalation Management Software

cancel Interactive Voice Response (IVR)

cancel Call Center Management Software

cancel Collaboration and Communication

cancel Content and Document Management

cancel Conversational Support Software

cancel CRM-Integrated Support Software

cancel Customer Communication Tracking

cancel Other Customer Service Software

cancel Analytics and Reporting Software

cancel Appointment Management/Scheduling

check_circle Automated Responses And Chatbots

cancel Customer Feedback & SLA Management

cancel Integration with Marketing Tools

cancel Analytics and Analytics Reporting

cancel Configuration Management Database

cancel Integration with Third-Party Apps

cancel Voicemail and Callback Management

cancel Digital Customer Service Platforms

cancel Knowledge Base / Self-Service Portal

cancel Conversational Intelligence Software

cancel Customer Relationship Management (CRM)

cancel Customer Service Automation Software

cancel Omnichannel Customer Support Software

cancel Multilingual Customer Support Software

cancel Data Science & Machine Learning Platforms

cancel Enterprise Feedback Management Software

cancel Chatbots / Automated responses And Chatbots

cancel Omnichannel Support / Multi-Channel Support

cancel Integration with Help Desk and Support Systems

cancel Knowledge Base / Content Creation and Management

Pros & Cons

Pros

checkZero friction for users as it requires no new accounts or app downloads

checkExcellent mobile parity—anything you can do on a desktop, you can do on the phone

checkHighly secure, as it lives within your already-approved Slack environment

Cons

closeInitial training might be necessary for first-time users

closeFeature updates can be improved to ease users who are new to the platform

User Reviews

0.0

star star star star star

0 reviews

Positive

Neutral

Negative

rate_review

No reviews yet

Be the first to share your experience with Sidequest.

Frequently Asked Questions

Yes, Sidequest offers an API.

Sidequest offers support via blogs and a dedicated support section.

Sidequest price starts with these plans: Sidequest To Go at $1.50/Slack user/month and Sidequest custom at custom pricing. Get a detailed Sidequest cost breakdown tailored to your specific requirements.

Sidequest features are used by IT support, HR managers, project leads, and any team that uses Slack as their primary operational hub.

Sidequest software primarily supports English.

No, Sidequest does not offer a dedicated mobile app.

Sidequest supports integration with a wide range of platforms, as it can connect with any app via webhooks and Slack Workflow Builder.

Still deciding on Sidequest?

Talk to a specialist — they'll compare it against your shortlist for free.

chat_bubbleTalk to an expert

Sidequest

How would you rate the overall quality?

Overall Rating

☆ ☆ ☆ ☆ ☆

Ease of Use

Value for Money

Customer Support

Functionality